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題名：品質管理與組織氣候及績效之關聯性分析
書刊名：中山管理評論
作者：林清河／周福星／譚伯群／施坤壽
作者(外文)：Lin, Chinho／Chou, Fu-shing／Tan, Bertram／Shih, Kun-shou
出版日期：1998
卷期：6:4
頁次：頁1057-1080
主題關鍵詞：品質管理；組織氣候；組織績效；Total quality management；Organizational climate；Organizational performance
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(21) 博士論文(5) 專書(0) 專書論文(1)
  • 排除自我引用排除自我引用:18
  • 共同引用共同引用:24
  • 點閱點閱:196
　　　　　近年來，工商競爭日益激烈，消費者的品質意識高漲，品質管理日漸受到重視，過去品質管理實務上極為流行之品質保證理念已演變為以顧客為導向之全面品質管理(TQM)理念。根據相關研究發現，品質管理為企業競爭之重要利器之一，優良的品質成為產品佔有市場之主要依據。有鑑於全面品質管理已蔚為品質活動的主要方法與理念，且攸關TQM之論述亦述明TQM已不僅是純粹技術面問題，其亦涉及各種管理層面問題。因此本研究以臺灣製造業為研究對象，進行有關組織氣候、全面品質管理與組織績效之關連性模式的實證研究。歸納研究結果，顯示組織氣候、品質管理及組織績效存在著下述關係： 1.「溝通導向型」組織氣候廠商較重視品質管理活動，其次為「工作導向型」組織氣候廠商。 2.品質管理關鍵因素中的高階管理階層所扮演的角色、品管部門所扮演的角色、供應商的品質管理、製程管理、品質資料及報告與組織績效皆有顯著的正相關。
　　　　　Recently, there has been a significant shift in the quality movement from the traditional quality assurance (TQA) practice to total quality management (TQM). Total quality management (TQM) is an approach to quality that is customer driven. This approach emphasizes the involvement and commitment of every employee in an organization on order to provide quality products and services to customers. Customers are increasingly sophisticated and have more complex demands that have to be satisfied. If TQM is achieved, the organization is able to improve productivity, competitiveness and its market share. Although total quality management is vogue in today's management practice, however, the avalanche of literature in this area has failed to provide empirical evidence on how to further improve quality other than recycling what we already know about TQM. Furthermore, the environments of enterprises in Taiwan might he different from that in other industrialized countries. Therefore, this paper studies the associations among organizational climate, performance, and total quality management of manufacturing firms in Taiwan. Conclusively, the results reveal the following relationships among there three dimensions. 1.Firms with communication-oriented climate emphasize more on quality management activities than firms with task-oriented climate. 2.There is a significant positive-relationship between organizational performance and some of the critical factors of TQM, which include Top management leadership, role of the quality department, supplier quality management, process management, quality data reporting.
期刊論文
1.Madu, C. N.、Kuei, C. H.、Jacob, R. A.(1996)。An Empirical Assessment of the Influence of Quality Dimensions on Organizational Performance。International Journal of Production Research，34(7)，1943-1962。  new window
2.Saleh, S. D.、Wang, C. K.(1993)。The management of innovation: strategy, structure, and organizational climate。IEEE Transactions on Engineering Management，40(1)，14-21。  new window
3.Swamidass, P. M.、Newell, W. T.(1987)。Manufacturing strategy, environmental uncertainty and performance: a path analytic model。Management Science，33(4)，509-524。  new window
4.Black, S. A.、Porter, L. J.(1996)。Identification of the critical factors of TQM。Decision Sciences，27(1)，1-21。  new window
5.Hulbert, J. M.、Lehmann, D. R.、Farley, J. U.、Capon, N.(1992)。Profiles of Product Innovators among Large U. S. Manufacturers。Management Science，38(2)，157-169。  new window
6.Madu, C. N.、Kuei, C. H.、Lin, C. H.(1995)。A Comparative Analysis of Quality Practice in Manufacturing Firms in the U.S. and Taiwan。Decision Sciences，26(5)，621-635。  new window
7.Ahire, Sanjay L.、Golhar, Damodar Y.、Waller, Matthew A.(1996)。Development and validation of TQM implementation constructs。Decision Sciences，27(1)，23-56。  new window
8.House, Robert J.、Rizzo, John R.(1972)。Role Conflict and Ambiguity as Critical Variables in a Model of Organizational Behavior。Organizational Behavior and Human Performance，7(3)，467-505。  new window
9.林清河、周福星、譚伯群、施坤壽(19981200)。品質管理與組織氣候及績效之關聯性分析。中山管理評論，6(4)，1057-1080。new window  延伸查詢new window
10.Phillips, L. W.、Chang, D. R.、Buzzell, R. D.(1983)。Product Quality, Cost Position and Business Performance: A Test of Some Key Hypotheses。Journal of Marketing，47(2)，26-43。  new window
11.Moran, E. Thomas、Volkwein, J. Fredericks(1992)。The Cultural Approach to the Formation of Organizational Climate。Human Relations，45(1)，19-47。  new window
12.許士軍(19721200)。有關黎史（Litwin and Stringer）二氏「組織氣候」尺度在我國企業機構之適用性之探討。國立政治大學學報，26，103-138。  延伸查詢new window
13.Saraph, Jayant V.、Benson, P. George、Schroeder, Roger G.(1989)。An Instrument for Measuring the Critical Factors of Quality Management。Decision Sciences，20(4)，810-829。  new window
14.Venkatraman, N.、Ramanujam, Vasudevan(1986)。Measurement of Business Performance in Strategy Research: A Comparison of Approaches。Academy of Management Review，11(4)，801-814。  new window
15.Powell, Thomas C.(1995)。Total Quality Management as Competitive Advantage: A Review and Empirical Study。Strategic Management Journal，16(1)，15-37。  new window
16.Cameron, Kim(1978)。Measuring Organizational Effectiveness in Institutions of Higher Education。Administrative Science Quarterly，23(4)，604-633。  new window
17.Steers, Richard M.(1975)。Problems in the measurement of organizational effectiveness。Administrative Science Quarterly，20(4)，546-558。  new window
18.Bedian, A. G.、Day, D. V.(1991)。Predicting Job Performance Across Organizations: The Interaction of Work Orientation and Psychological Climate。Journal of Management，17(3)，589-600。  new window
19.草場郁郎(1993)。日本企業的全面品質管理。綜效，7-13。  延伸查詢new window
20.Becker, C. E.(1975)。Deciding When It's Time For a Change in Organizational Climate。Personnel，20(4)，30-37。  new window
21.Counte, M. A.、Glandon, G. L.、Olaske, G. M.、Hill, J. P.(1992)。Total Quality Management in a Health Care Organization: How are Employees Affected?。Hospital & Health Service Administration，37，503-518。  new window
22.Cupello, J. M.(1994)。A New Paradigm for TQM Progress。Quality Progress，27(5)，79-82。  new window
23.Dobbins, R. D.(1995)。A Failure of Methods, Not Philosophy。Quality Progress，28(7)，31-33。  new window
24.Withers, B. E.、Ebrahimpour, M.(1992)。Employee Involvement in Quality Improvement: A Comparison of American and Japanese Management Fins Operating in the U. S.。IEEE Transactions on Engineering Management，39(2)，142-148。  new window
25.Jauran, J. W.(1986)。The Quality Technology。Quality Progress，9(8)，19-24。  new window
26.Maddux, G. A.(1991)。Organizations Can Apply Quality Function Deployment As Strategic Planning Tool。Industrial Engineering，33-37。  new window
27.Rayworth, J. F.(1993)。Total Quality Management: Involving Staff in the Search for Perfection。Health Manpower Management，19(1)，25-29。  new window
28.Lafollette, W.、Sims, H. P.(1975)。An Assessment of the Litwin and Stringer Organization Climate Questionnaire。Personnel Psychology，28，19-38。  new window
29.Wilkinson, A.、Witcher, B.(1993)。Holistic Total Quality Management Must Take Account of Politic Process。Total Quality Management，4(1)，47-56。  new window
30.Batlis, N.、Roach, D.、Water, L. K.(1974)。Organizational Climate Dimensions and Job-related Attitudes。Personnel Psychology，27，465-476。  new window
會議論文
1.Woo, C. Y.、Willard, G.(1993)。Performance representation in business policy research: Discussion and recommendation。The 23th Annual National Meetings of the Academy of Management，81-84。  new window
圖書
1.Litwin, G. H.、Stringer, R. A., Jr.(1968)。Motivation and organizational climate。Boston：Division of Research, Graduate School of Business Administration, Harvard University。  new window
2.Kahn, Robert L.、Wolfe, Donald M.、Quinn, Robert P.、Snoek, J. Diedrick、Rosenthal, Robert A.(1964)。Organizational Stress: Studies in Role Conflict and Ambiguity。John Wiley & Sons, Inc.。  new window
3.中華徵信所(1992)。中華民國大型企業排名Top 500，製造業篇。中華民國大型企業排名Top 500，製造業篇。沒有紀錄。  延伸查詢new window
4.行政院主計處(1987)。中華民國行業標準分類。臺北：行政院主計處。  延伸查詢new window
5.Crofts, K.、Halpin, A. W.(1963)。The Organization Climate of School。The Organization Climate of School。沒有紀錄。  new window
6.Likert, R.(1961)。The Human Organization。The Human Organization。New York, NY。  new window
 
 
 
 
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