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題名:The Research of Factors Influence Customer Satisfaction to Job Performance
書刊名:管理資訊計算
作者:Fan, Wei-shangGansukh, AmarjargalHsieh, Hsiang-chi
出版日期:2021
卷期:10:1
頁次:頁81-90
主題關鍵詞:Service qualityCustomer satisfactionCustomer loyaltyInternetIPTV
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
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  • 共同引用共同引用:0
  • 點閱點閱:5
期刊論文
1.Grace, D.、O'Cass, A.(2001)。Attributions of Service Switching: A Study of Consumers' and Providers' Perceptions of Child-Care Service Delivery。Journal of Services Marketing,15(4),300-321。  new window
2.Siu, Noel Y. M.、Cheung, Jeff Tak-Hing(2001)。A measure of retail service quality。Marketing Intelligence & Planning,19(2),88-96。  new window
3.Shin, Y.、Thai, V. V.、Grewal, D.、Kim, Y.(2017)。Do corporate sustainable management activities improve customer satisfaction, word of mouth intention and repurchase intention? Empirical evidence from the shipping industry。International Journal of Logistics Management,28(2),555-557。  new window
4.Berry, Leonard L.、Carbone, Lewis P.、Haeckel, Stephan H.(2002)。Managing the total customer experience。MIT Sloan Management Review,43(3),85-89。  new window
5.Ashtekar, A.、Singh, P.(2011)。Loop quantum cosmology: a status report。Journal of Classical and Quantum Gravity,28(21),61-83。  new window
6.Fraering, M.(2013)。Beyond loyalty: customer satisfaction, loyalty, and fortitude。Journal of Services Marketing,27,334-344。  new window
7.Gough, R.(2006)。The Hidden Customer Value。Journal of Marketing Research,31-40。  new window
8.Hair, J.、Babin, B.、Money, A.、Samouel, P.(2005)。Fundamentos de Métodos de Pesquisa em Administração。Journal of Bookman Companhia,472-480。  new window
9.Hill, N.、Brierley, J.(2003)。How to Measure Customer Satisfaction。England: Journal of Marketing analysis,40-49。  new window
10.Kim, S.、Jin, B.(2002)。Validating the retail service quality scale for US and Korean customers of discount stores: an exploratory study。Journal of Services Marketing,16(3),223-237。  new window
11.Oswald, A.、Mascarenhas, R. K.(2006)。Lasting customer loyalty: a total customer experience approac。Journal of Consumer Marketing,23(7),397-405。  new window
12.Rihova, Ivana、Buhalis, Dimitrios、Moital, Miguel、Gouthro, Mary Beth(2013)。Social layers of customer-to-customer value co-creation。Journal of Service Management,24(5),553-566。  new window
13.Woodruff, R.(1997)。Customer Value: The Next Source for Competition Advantage。Journal of Marketing Science,25,139-153。  new window
14.Xingqi, H.(2008)。The Study on Service Quality Customer Satisfaction and Loyalty。Journal of Marketing research,45-51。  new window
15.Bennett, Rebekah、Rundle-Thiele, Sharyn(2004)。Customer satisfaction should not be the only goal。Journal of Services Marketing,18(7),514-523。  new window
16.Bloemer, Josée、Brijs, Tom、Swinnen, Gilbert、Vanhoof, Koen(2002)。Identifying Latently Dissatisfied Customers and Measures for Dissatisfaction Management。International Journal of Bank Marketing,20(1),27-37。  new window
17.Dabholkar, Pratibha A.、Abston, Kristie A.(2008)。The role of customer contact employees as external customers: A conceptual framework for marketing strategy and future research。Journal of Business Research,61(9),959-967。  new window
18.Jamal, A.、Naser, K.(2002)。Customer Satisfaction and Retail Banking: An Assessment of Some of the Key Antecedents of Customer Satisfaction in Retail Banking。The International Journal of Bank Marketing,20(4/5),146-160。  new window
19.Lewis, Barbara R.、Spyrakopoulos, Sotiris(2001)。Service failures and recovery in retail banking: the customers' perspective。International Journal of Bank Marketing,19(1),37-48。  new window
20.Mittal, Vikas、Kamakura, Wagner A.(2001)。Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics。Journal of Marketing Research,38(1),131-142。  new window
21.Slater, Stanley F.(1997)。Developing a customer value-based theory of the firm。Journal of the Academy of Marketing Science,25(2),162-167。  new window
22.White, Lesley、Yanamandram, Venkata(2007)。A model of customer retention of dissatisfied business services customers。Managing Service Quality: An International Journal,17(3),298-316。  new window
23.Payne, Adrian F.、Storbacka, Kaj、Frow, Pennie(2008)。Managing the co-creation of value。Journal of the Academy of Marketing Science,36(1),83-96。  new window
24.Bowen, John T.、Chen, Shiang‐Lih(2001)。The Relationship between Customer Loyalty and Customer Satisfaction。International Journal of Contemporary Hospitality Management,13(5),213-217。  new window
25.Bhattacherjee, Anol(2001)。Understanding Information Systems Continuance: An Expectation-Confirmation Model。MIS Quarterly,25(3),351-370。  new window
26.Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing,56(3),55-68。  new window
27.Anderson, Eugene W.、Sullivan, Mary W.(1993)。The Antecedents and Consequences of Customer Satisfaction for Firms。Marketing Science,12(2),125-143。  new window
圖書
1.Sekaran, Uma、Bougie, R.(2003)。Research methods for business: A skill-building approach。John Wiley & Sons, Inc.。  new window
2.Best, R.(2009)。Market-based management: Strategies for growing customer value and profitability。  new window
3.Child, D.(2006)。The essentials of factor analysis。  new window
4.Sayer, J.、Williams, B.(2007)。Lean for Dummies。  new window
 
 
 
 
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