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題名：企業資源規劃系統的導入：從脈絡論分析個案研究
書刊名：中山管理評論
作者：陳小芬 引用關係／王存國 引用關係
作者(外文)：Chen, Jessica H. F.／Wang, Eric T. G.
出版日期：2005
卷期：13:1
頁次：頁217-245
主題關鍵詞：企業資源規劃；系統導入；脈絡論；個案分析；Enterprise resource planning；Case study；Contextualism；System implementation
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(3) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:3
  • 共同引用共同引用:0
  • 點閱點閱:119
ERP的導入乃是一項技術創新及變革管理的複雜習題。因此，本研究主張吾人需要有一個詮釋性的研究架構(interpretive framework)來了解ERP系統的導入過程，特別是因為ERP系統與原企業程序不契合所引起的系統客製化議題。本研究將著重於ERP導入時系統客製化過程的描繪與分析，同時採用「脈絡論」(contextualism)作為個案的分析基礎，期望在一充滿複雜性的導入程序及可能改變挑戰企業核心信念與結構的文化變革過程中，以客製化為探討的核心元素，詳細描述ERP導入的整個過程(process)、影響系統導入的相關事件的脈絡(context)，及由ERP導入所引起產生的資訊科技與企業的改變內容(content)，同時將過程、脈絡與內容這三項評估元素間的連結加以概念化。本研究分析國內一家大型顯示器企業，由該個案導入ERP系統的外部環境、內部決策結構及時間發展上的變革，呈現ERP導入的前後脈絡。最後，本研究根據分析的個案，提出幾點管理意涵與未來研究的建議。
ERP implementation is a complex exercise in technology innovation and organizational change management. Hence, this paper maintains that an interpretive framework is needed to understand and study the implementation processes of ERP systems, especially when the issue of system customization is pronounced. The emphasis here is on describing and analyzing change processes induced by ERP system customization strategies in context, illustrating how and why the content and the performance of customizing and ERP system can be constrained and enabled by both the external environments and internal organizational contexts. A case of ERP system implementation in the monitor industry is analyzed based on a contextualist framework. The historical and contextual issues are revealed and the interplays between the content, process and context of changes are analyzed. Finally, we conclude with a discussion based on our case analysis, and its managerial implications, and future research directions.
期刊論文
1.Hodgson, G. M.(1998)。Competence and Contract in the Theory of the Firm。Journal of Economic Behavior & Organization，35(2)，179-201。  new window
2.Gassmann, O.、Von Zedtwitz, M.(1999)。New Concepts and Trends in International R&D Organization。Research Policy，28(2/3)，231-250。  new window
3.Al-Mashari, M.(2001)。Process Orientation through Enterprise Resource Planning (ERP) : A Review of Critical Issues。Knowledge and Process Management，8(3)，175-185。  new window
4.Markus, M. L.、Axline, S.、Petrie, D.、Tanis, C.(2000)。Learning from adopters' experiences with ERP: Problems encountered and success achieved。Journal of Information Technology，15(4)，245-265。  new window
5.Weitz, B. A.、Jap, S. D.(1995)。Relationship Marketing and Distribution Channel。Journal of the Academy of Marketing Science，23，305-320。  new window
6.Gable, G. G.、Rosemann, M.、Klaus, H.(2000)。What is ERP?。Information Systems Frontiers，2(2)，141-162。  new window
7.Soh, C.、Kien, S. S.、Tap-Yap, J.(2000)。Cultural Fits and Misfits: Is ERP a Universal Solution?。Communications of the ACM，43(4)，47-51。  new window
8.Swan, J.、Newell, S.、Robertson, M.(1999)。The Illusion of Best Practice in Information Systems for Operations Management。European Journal of Information Systems，8(4)，284-293。  new window
9.Blili, S.、Raymond, L.、Rivard, S.(1998)。Impact of task uncertainty, end-user involvement, and competence on the success of end-user computing。Information & Management，33(3)，137-153。  new window
10.Medcof, J. W.(2001)。Resource-based strategy and managerial power in networks of internationally dispersed technology units。Strategic Management Journal，22(11)，999-1012。  new window
11.Motwani, J.、Mirchandani, D.、Madan, M.、Gunasekaran, A.(2002)。Successful implementation of ERP projects: Evidence from two case studies。International Journal of Production Economics，75(1/2)，83-96。  new window
12.Davenport, Thomas H.(1998)。Putting the enterprise into the enterprise system。Harvard Business Review，76(4)，121-131。  new window
13.Williamson, Oliver E.(1991)。Comparative Economic Organization: The Analysis of Discrete Structural Alternatives。Administrative Science Quarterly，36(2)，269-296。  new window
14.Barney, Jay B.(1991)。Firm Resources and Sustained Competitive Advantage。Journal of Management，17(1)，99-120。  new window
15.Pettigrew, Andrew M.(1990)。Longitudinal Field Research on Change: Theory and Practice。Organization Science，1(3)，267-292。  new window
16.Pettigrew, A. M.(1987)。Context and action in the transformation of the firm。Journal of Management Studies，24(6)，649-670。  new window
17.Gerybadze, A.、Reger, G.(1999)。Globalization of R&D: Recent Changes in the Management of Innovation in Transnational Corporations。Research Policy，28，251-274。  new window
18.Gross, P.、Ginzberg, M. J.(1984)。Barriers to the adoption of application software package。SOS，4(4)，211-226。  new window
19.Guha, S.、Grover, V.、Kettinger, W.、Teng, J.(1997)。Business process change and organizational performance: Exploring an antecedent model。Journal of Management Information Systems，14(1)，119-154。  new window
20.Hislop, D.、Newell, S.、Scarbrough, H.、Swan, J.(2000)。Networks, knowledge and power: Decision making, politics and process of innovation。Technology Analysis and Strategic Management，12(3)，399-411。  new window
21.Jiang, J. J.、Klein, G.、Means, T. L.(2000)。Project risk impact on software development team performance。Project Management Journal，31(4)，19-26。  new window
22.Kumar, V.、Maheshwari, B.、Kumar, U.(2002)。ERP Systems Implementation: Best Practices in Canadian Government Organizations。Government Information Quarterly，19(2)，147-172。  new window
23.Mabert, V.、Soni, A.、Venkataramanan, M. A.(2000)。Enterprise resource planning survey of U. S. manufacturing firms。Production and Inventory Management Journal，2，52-58。  new window
24.Serafeimidis, V.、Smithson, S.(1996)。The management of change for information systems evaluation practice: Experience form a case study。International Journal of Information Management，16(3)，205-217。  new window
25.Stewart, T. A.(1994)。Rate your readiness to change。Fortune，129(3)，106-110。  new window
會議論文
1.Brehm, L.、Heinzl, A.、Markus, M. L.(2001)。Tailoring ERP systems: A spectrum of choices and their implication。Outrigger Wailea Resort, Island of Maui。  new window
2.Komiya, F.、Mitsukuni, K.、Komoda, N.(2000)。Theme Setting Method of Business Process Reengineering in Selecting ERP Package for a Company。Nashville, TN。2104-2109。  new window
3.Themistocleous, M.、Irani, Z.、O'Keefe, R. M.、Paul, R.(2001)。ERP problems and application integration issues: An empirical survey。Outrigger Wailea Resort, Island of Maui。  new window
圖書
1.Pettigrew, A. M.(1985)。The Awakening Giant:Continuity and Change at ICI。Oxford：Blackwell。  new window
2.Furubotn, E. G.、Richter, R.(1997)。Institutions and Economic Theory: The Contribution of the New Institutional Economics。The University of Michigan Press。  new window
3.Pepper, Stephen C.(1942)。World Hypotheses: A Case Study in Evidence。University of California Press。  new window
4.Alvesson, M.、Willmott, H.(1998)。Making Sense of Management: A Critical Introduction。Making Sense of Management: A Critical Introduction。London, UK。  new window
5.(1992)。Internationalization of RandD and Technology。Internationalization of RandD and Technology。New York, NY。  new window
6.Pettigrew, A. M.(1984)。Contextualist research and the study of organizational change processes。Research Methods in Information Systems。New York, NY。  new window
 
 
 
 
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