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引文資料
題名:
The Effects of Staff Nurses: Morale on Patient Satisfaction
書刊名:
The Journal of Nursing Research
作者:
楊克平
/
黃貞觀
作者(外文):
Yang, Ke-ping
/
Huang, Chen-kuan
出版日期:
2005
卷期:
13:2
頁次:
頁141-152
主題關鍵詞:
工作士氣
;
護理敏感的病患滿意度
;
病患結果
;
護理人員
;
Work morale
;
Nursing-sensitive patient satisfaction
;
Patient outcomes
;
Staff nurses
原始連結:
連回原系統網址
相關次數:
被引用次數:期刊(
2
) 博士論文(0) 專書(0) 專書論文(0)
排除自我引用:
2
共同引用:
36
點閱:31
本描述及相關性研究之目的在探討護理人員之士氣及其對最常被用以檢視病患結果的病患滿意度之影響。以台灣某醫學中心21個內外科單位,住院3日以上並即將出院之265位病患及全體332位護理人員為研究對象。許氏於1981年修改 Litwin與Stringerm(1968)之工作士氣量表,及楊(1997)之護理敏感的病患滿意度量表為資料收集之工具。研究結果顯示護理人員之職務及薪資與其工作士氣有關。此外,護理人員之工作士氣並非為病患滿意度的必要影響因素,然卻在區辨病患滿意度之高低上佔了66.7%的鑑別力。鑒於本研究之發現,護理管理者應將努力焦點放在強調護理的關懷本質上;以服務與關懷性的領導方式,正向的影響護理人員對工作的投入與對組織單位的認同。則本研究或可對護理人員工作士氣及護理敏感的病患結果相關的知識本體添加些許貢獻。
以文找文
This study, designed by descriptive and inferential methods, study aimed to examine staff nurses' morale and its effect on patient satisfaction, the most commonly used variable to measure patient outcomes. Data were collected with structured questionnaires from 332 nurses and 265 inpatients in 21 medical-surgical units of a medical center in Taiwan. All registered nurses (RN) among the 21 sample units were recruited and administered with Litwin and Stringerm's (1968) Work Morale Scale, which was modified by Hsu in 1981. A convenience sampling was implemented to select those patients who had been admitted for at least 3 days and were ready to be discharged. Yang's (1997) Nursing-Sensitive Patient Satisfaction Scale was used to measure patient outcomes. The results showed that job position and pay had a significant effect on nurses' work morale. Nurses' work morale may not necessarily be an impact factor on patient satisfaction, but it accounts for 66.7 percent of the discriminate power to predict nursing-sensitive patient satisfaction. In view of the findings, every attempt should be made to highlight the nature of a caring profession. Nursing leaders should put effort into improving nurses' involvement and identification with their organizations, both of which are significant factors associated with nursing unit morale. The findings of this study may contribute to a body of knowledge regarding nurses' work morale and nursing-sensitive patient outcomes.
以文找文
期刊論文
1.
Yin, J.-C. T.、Yang, K.-P. A.(2002)。Nursing Turnover in Taiwan: A Meta-analysis of Related Factors。International Journal of Nursing Studies,39(6),573-581。
2.
Peltier, James、Schibrowsky, John A.、Nill, Alexander(2004)。Crossing Cultures。Marketing Health Services,24(1),26-33。
3.
徐美玲、盧美秀、陳品玲(19990600)。護理人員激勵與工作投入相關性之探討。護理研究,7(3),235-247。
延伸查詢
4.
Castledine, G.(1997)。Framework for a Clinical Career Structure in Nursing。British Journal of Nursing,6(5),264-271。
5.
尹祚芊、楊克平、劉麗芳(20010600)。臺灣地區醫院護理人員留任措施計畫成效之評值。護理研究,9(3),247-258。
延伸查詢
6.
楊克平(19890700)。臺灣地區護理人員流動因素之探討。護理雜誌,36(3),51-64。
延伸查詢
7.
Simons, Marj(2004)。The Cycle of Caring。Nursing Administration Quarterly,28(4),280-284。
8.
Prelesnik, Uroš、Deželak, Zdenka(2003)。Analysis of Patient and Staff Satisfaction in a Health Care Institution。Obzornik Zdravstvene Nege,37(1),73-76。
9.
Triolo, Pamela Klauer、Hansen, Paula、Kazzaz, Yasmin、Chung, Heather、Dobbs, Stuart(2002)。Improving Patient Satisfaction through Multidisciplinary Performance Improvement Teams。Journal of Nursing Administration,32(9),448-454。
10.
曾惠明、Ketefian, Shaké、Redman, Richard W.(2002)。Relationship of Nurses' Assessment of Organizational Culture, Job Satisfaction, and Patient Satisfaction with Nursing Care。International Journal of Nursing Studies,39(1),79-84。
11.
Staw, Barry M.、Epistein, Lisa D.(2000)。What Bandwagons Bring: Effects of Popular Management Techniques on Corporate Performance, Reputation, and CEO Pay。Administrative Science Quarterly,45(3),523-556。
12.
Callagham, Margaret(2003)。Nursing Morale: What is It Like and Why?。Journal of Advanced Nursing,42(1),82-89。
13.
Cox, Kathleen B.(2001)。The Effects of Unit Morale and Interpersonal Relations on Conflict in the Nursing Unit。Journal of Advanced Nursing,35(1),17-25。
14.
Greene, Jan(2002)。A Happy Workplace。Hospitals & Health Networks,76(4),22-26。
15.
Lohr, K. N.(1988)。Outcome Measurement: Concepts and Questions。Inquiry,25(1),37-50。
16.
Grönfors, Sinikka、Sinervo, Timo、Elovainio, Marko(2001)。Työtyytyväisyys, Työ-ja Organisaatiotekijät Sekä Hoidon Laatu。Hoitotiede,13(4),227-237。
17.
Lövgren, Gunvor、Rasmussen, Birgit H.、Engstrome, Birgitta(2002)。Working Conditions and the Possibility of Providing Good Care。Journal of Nursing Management,10(4),201-209。
18.
Littlejohn, Christopher(2002)。Are Nursing Models to Blame for Low Morale?。Nursing Standard,16(17),39-41。
19.
McCall, Brian P.、Cavanaugh, Marcie A.、Arvey, Richard D.、Taubman, Paul(1997)。Genetic Influences on Job and Occupational Switching。Journal of Vocational Behavior,50(1),60-77。
20.
Mendelson, Geri(2003)。Magnet Recognition Attracts and Retains the Very Best - And not just Nurses - Hospitals Achieve Quality Status, Higher Patient Satisfaction。Maryland Nurse,5(2),7-8。
學位論文
1.
Sengin, Kathi Kendall(2001)。The Relationship between Job Satisfaction of Registered Nurses and Patient Satisfaction with Nursing Care in Acute Care Hospitals,USA。
圖書
1.
Litwin, G. H.、Stringer, R. A., Jr.(1968)。Motivation and organizational climate。Boston:Division of Research, Graduate School of Business Administration, Harvard University。
2.
許士軍(1981)。管理學。臺北:東華書局。
延伸查詢
3.
楊克平(1997)。範圍評分與尺度評量於病患滿意度測量之對應性研究。臺中榮民總醫院研究報告。0。
延伸查詢
4.
O'Connor, K. S.、Gibson, J. F.(1990)。Why are We Seeing More Unionization?。Current Issues in Nursing。St. Louis, MO。
5.
Eriksen, L.(1988)。Measuring Patient Satisfaction with Nursing Care: A Magnitude Estimation Approach。Measurement of Nursing Outcomes, Vol. 1: Measuring Client Outcomes。New York。
6.
Beckman, Joanne Shultz、Simms, Lillian M.(1992)。A Guide to Redesigning Nursing Practice Patterns。A Guide to Redesigning Nursing Practice Patterns。Ann Arbor, MI。
7.
Grady, Mary L.、Schwartz, Harvey A.(1993)。Automated Data Sources for Ambulatory Care Effectiveness Research。Automated Data Sources for Ambulatory Care Effectiveness Research。Rockville, MD。
其他
1.
American Association of Colleges of Nursing(2004)。Nursing Shortage Fact Sheet,http://www.aacnnursing.org/News-Information/Fact-Sheets/Nursing-Shortage。
2.
Marsh, Donal P.(1999)。Equipping Nurses for Spiritual Care at Avista Adventist Hospital,0。
圖書論文
1.
Brett, J. L.(1989)。Outcome Indicators of Quality Care。Dimensions of Nursing Administration: Theory, Research, Education, Practice。Cambridge, MA。
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