與解決問題有關的知識分享互動模式--以認知觀點__臺灣人文及社會科學引文索引資料庫

:::

詳目顯示

第 1 筆 / 總合 1 筆

/1頁

來源文獻資料
摘要
外文摘要
引文資料

題名：	與解決問題有關的知識分享互動模式--以認知觀點
書刊名：	交大管理學報
作者：	許芳銘／張志舜
作者(外文)：	Hsu, Fang-ming／Chang, Chih-shun
出版日期：	2006
卷期：	26:2
頁次：	頁187-214
主題關鍵詞：	知識分享；問題解決；認知；Knowledge sharing；Problem solving；Cognition
原始連結：	連回原系統網址
相關次數：	被引用次數:期刊(2) 博士論文(3) 專書(0) 專書論文(0) 排除自我引用:2 共同引用:8 點閱:53

知識分站不是組織的目的，組願意推動知識分站其目的乃在於建構本身的能力，以解決其現階段或下階段所面臨的問題。本研究採用認知的觀點，將解決問題的過程分為問題描述、原因分析、要因解釋、對策擬定四個階段，並且依序透過實務上的問題情境，探討在此四個解決問題階段中，不同的知識分站互動方式使面臨問題者對問題認知的影響。研究結果顯示在四個階段中，請教資深同仁、定期經驗分站、團隊互動開會、以及調閱客訴歷史紀錄等知識分站互動方式均能顯著地提昇面臨問題者對問題的認知了解。另外，就知識特性而言，隱性知識比顯性知識更為重要。最後，組織若能朔造高度分站的情境，也能有效提升知識分站互動方式的效能。

以文找文

Knowledge sharing is not the ultimate purpose, but is the intermediate process of organizations. Applications on increasing organizational capabilities and solving problems in present or next stages are essential enablers to make knowledge sharing valuable. Through cognitive perspective, this study classifies the problem-solving processes into four stages: problem formulation, causes analysis, root cause interpretation, and alternatives formulation. Knowledge sharing activities in four empirical scenarios are investigated to conclude the important factors for problem solving. This study indicates that consulting senior colleagues, regularly sharing experience, interacting with team members, and reviewing historical complaint-cases reports were significantly useful for improving the understanding and solving of problems. Tacit knowledge is more important than explicit one. This study also finds that highly cooperative sharing environment could increase the effectiveness of knowledge sharing interactions.

以文找文

期刊論文
1.	劉宗其、譚大純(1999)。台灣惠普公司之知識創造與擴散。會計研究月刊，169，34-42。延伸查詢
2.	Agre, G. P.(1982)。The Concept of Problem。Educational Studies，13(2)，121-142。
3.	Bauer-Kurz, I.(2000)。A Comparison of the Global-8D-Process and TRIZ。The TRIZ Journal，7，16-24。
4.	Bolt, M. A.、Killough, L. N.、Koh, H. C.(2001)。Testing the Interaction Effects of Task Complexity in Computer Training Using the Social Cognitive Model。Decision Sciences，32(1)，1-20。
5.	Brockmann, E. N.、Anthony, W. P.(2002)。Tacit knowledge and strategic decision making。Group and Organization Management，27(4)，436-455。
6.	Cummings, J. N.(2004)。Work Groups, Structural Diversity, and Knowledge Sharing in a Global Organization。Management Science，50(3)，352-364。
7.	Garvin, D. A.(1993)。Build a Learning Organization。Harvard Business Review，71(4)，78-91。
8.	Griffith, T. L.、Northcraft, G. B.(1996)。Cognitive Elements in the Implementation of New Technology: Can Less Information Provide More Benefit?。MIS Quarterly，20(1)，99-110。
9.	Grover, V.、Davenport, T. H.(2001)。General Perspectives on Knowledge Management: Fostering a research Agenda。Journal of Management Information Systems，18(1)，5-21。
10.	Jacoby, J.、Jaccard, J. L.(1981)。The Sources，Meaning & Validity of Consumer Complaining Behaviour: A Psychological Review。Journal of Retailing，57(3)，4-24。
11.	Janz, B. D.、Colquitt, J. A.、Noe, R. A.(1997)。Knowledge Worker Team Effectiveness: The Role of Autonomy, Interdependence, Team Development, and Contextual Support Variables。Personnel Psychology，50(4)，877-904。
12.	Jehn, K. A.、Shah, P. P.(1997)。Interpersonal Relationship and Task Performance: An Examination of Mediating Processes in Friendship and Acquaintance Groups。Journal of Personality and Social Psychology，72(4)，775-790。
13.	Lee, Y. W.(2003)。Crafting Rules: Context-Reflective Data Quality Problem Solving。Journal of Management Information Systems，20(3)，93-119。
14.	MacDuffie, J. P.(1997)。The Road to 'Root Cause’: Shop-Floor Problem-Solving at Three Auto Assembly Plants。Management Science，43(4)，479-502。
15.	Malone, Y.(2002)。Social Cognitive Theory and Choice Theory: A Compatibility Analysis。International Journal of Reality Therapy，22(1)，10-13。
16.	Mennecke, B. E.、Crossland, M. D.、Killingsworth, B. L.(2000)。Is A Map More Than A Picture? The Role of SDSS Technology, Subject Characteristics, and Problem Complexity on Map Reading and Problem Solving。MIS Quarterly，24(4)，601-629。
17.	Pfeiffer, Till(2004)。Problem solving with a simple transformation problem with and without continuous external memory support。European Journal of Cognitive Psychology，16(4)，555-572。
18.	Reichheld, F. F.(1996)。Learning from Consumer Defections。Harvard Business Review，74(1)，56-69。
19.	Smith, E. A.(2000)。Applying knowledge-enabling methods in the classroom and in the workplace。Journal of Workplace Learning，12(6)，236-244。
20.	Smith, G. F.(1989)。Defining Managerial Problems: A Framework for Prescriptive Theorizing。Management Science，35(8)，963-981。
21.	Volkema, Roger J.(1983)。Problem Formulation in Planning and Design。Management Science，29(6)，639-652。
22.	Sveiby, Karl-Erik、Simons, R.(2002)。Collaborative Climate and Effectiveness of Knowledge Work--an Empirical Study。Journal of Knowledge Management，6(5)，420-433。
23.	Swap, W.、Leonard, D.、Shields, M.、Abrams, L.(2001)。Using Mentoring and Stroytelling to Transfer Knowledge in the Workplace。Journal of Management Information Systems，18(1)，95-114。
24.	Taylor, W. A.(2004)。Computer-Mediated Knowledge Sharing and Individual User Difference an Exploratory Study。European Journal of Information Systems，13(1)，52-64。
25.	Ulrich, W.(1977)。The Design of Problem-Solving Systems。Management Science，23(10)，1099-1109。
26.	Lahti, R. K.、Beyerlein, M. M.(2000)。Knowledge Transfer and Management Consulting: A Look at the Firm。Business Horizon，43(1)，65-74。
27.	Almeida, R.、Kogut, B.(1999)。Localization of Knowledge and Mobility of Engineers in Regional Networks。Management Science，45(7)，905-917。
28.	O'Dell, C.、Grayson, C. J. Jr.(1999)。Knowledge Transfer: Discover Your Value Proposition。Strategy and Leadership，27(2)，10-15。
29.	Nutt, Paul C.(1984)。Types of Organizational Decision Processes。Administrative Science Quarterly，29(3)，414-450。
30.	Hidding, Gezinus J.、Catterall, Shireen M.(1998)。Anatomy of a learning organization: turning knowledge into capital at Andersen Consulting。Knowledge and Process Management，5(1)，3-13。
31.	Nonaka, Ikujiro、Toyama, Ryoko、Konno, Noboru(2000)。SECI, Ba and Leadership: A Unified Model of Dynamic Knowledge Creation。Long Range Planning，33(1)，5-34。
32.	De Long, D. W.、Fahey, L.(2000)。Diagnosing culture barriers to knowledge management。The Academy of Management Executive，14(4)，113-127。
33.	Compeau, Deborah R.、Higgins, Christopher A.(1995)。Application of social cognitive theory to training for computer skills。Information Systems Research，6(2)，118-143。
34.	Hansen, M. T.、Nohria, N.、Tierney, T.(1999)。What's Your Strategy for Managing Knowledge?。Harvard Business Review，77(2)，106-116。
35.	Ackoff, R. L.(1967)。Management Misinformation Systems。Management Science，14(4)，B147-B156。
36.	Bandura, Albert(2001)。Social cognitive theory of mass communication。Media Psychology，3(3)，265-299。
37.	Hendriks, P.(1999)。Why share knowledge? The influence of ICT on motivation for knowledge sharing。Knowledge and Process Management，6(2)，91-100。
38.	Quinn, J. B.、Anderson, P.、Finkelstein, S.(1996)。Managing professional intellect: Making the most of the best。Harvard Business Review，74(2)，71-80。
39.	Jarvenpaa, S. L.、Staples, D. S.(2001)。Exploring Perceptions of Organizational Ownership of Information and Expertise。Journal of Management Information Systems，18(1)，151-183。
40.	Jarvenpaa, S. L.、Staples, D. S.(2000)。The use of collaborative electronic media for information sharing: An exploratory study of determinants。Journal of Strategic Information Systems，9(2/3)，129-154。
41.	Holtshouse, Dan(1998)。Knowledge Research Issues。California Management Review，40(3)，277-280。
42.	Compeau, Deborah R.、Higgins, Christopher A.、Huff, S.(1999)。Social cognitive theory and individual reactions to computing technology: A longitudinal study。MIS Quarterly，23(2)，145-158。
43.	Ingham, M.、Mothe, C.(1998)。How to learn in R & D partnerships?。R&D Management，28(4)，249-261。
44.	Wood, Robert E.、Bandura, Albert(1989)。Social Cognitive Theory of Organizational Management。The Academy of Management Review，14(3)，361-384。
45.	Daft, Richard L.、Lengel, Robert H.(1986)。Organizational Information Requirements, Media Richness and Structural Design。Management Science，32(5)，554-571。
46.	Wijnhoven, F.(1998)。Knowledge Logistic in Business Contexts: Analyzing and Diagnosing Knowledge Sharing by Logistic Concepts。Knowledge and Process Management，5(3)，143-157。

學位論文
1.	許芳銘(1999)。一個決策過程的系統式思考型構(博士論文)。國立交通大學。延伸查詢
2.	陳海鳴(1990)。一個決策過程概念及架構的討論--從認知的觀點(博士論文)。國立交通大學。延伸查詢

圖書
1.	唐明月(1999)。管理科學的本質。松崗。延伸查詢
2.	福特汽車(2001)。G8D問題解決教育訓練課程教材。福特汽車公司。延伸查詢
3.	Bailey, K. D.(1990)。Social Entropy Theory。State University of New York Press。
4.	Dessler, G.(1998)。Leading people and organizations in the 21st century。Prentice-Hall。
5.	Gore, C.、Murray, K.、Richardson, B.(1992)。Strategic Decision-Making。Cassell。
6.	Lyles, R. I.(1982)。Practical Management Problem Solving and Decision Making。Van Nostrand Reinhold Company。
7.	Robey, D.(1991)。Designing Organizations。Irwin。
8.	Robbins, S. R.(2003)。Organizational Behavior。Prentice-Hall。
9.	Simon, H. A.(1969)。The Science of Artificial。The MIT Press。
10.	Stillings, N. A.(1995)。Cognitive Psychology。MIT。
11.	謝清佳、吳琮璠(2003)。資訊管理：理論與實務。智勝文化事業有限公司。延伸查詢
12.	Nonaka, Ikujiro、Takeuchi, Hirotaka(1995)。The knowledge-creating company: How Japanese companies create the dynamics of innovation。Oxford University Press。
13.	Boisot, Max H.(1998)。Knowledge Assets. Securing Competitive Advantage in the Information Economy。Oxford University Press。
14.	Davenport, Thomas H.、Prusak, Laurence(1998)。Working Knowledge: How Organizations Manage What They Know。Harvard Business School Press。
15.	Dixon, Nancy M.(2000)。Common Knowledge: How Companies Thrive by Sharing What They Know。Boston, MA：Harvard Business School Press。

推文
推薦
引用網址
引用嵌入語法
轉寄

top

:::

相關期刊
相關論文
相關專書
相關著作
熱門點閱

1.	化舊助新：反向型師徒、知識分享與組織創新之個案研究
2.	資訊反饋與休閒行為之研究(1)
3.	業務團隊成員知識分享行為之跨層次研究--社會互動與團隊競爭之干擾效果
4.	決策過程中「資訊」、「認知」關係模型之建構與探討
5.	情報決策「象限理論」初探
6.	探討失能老人家庭選擇長期照護福利服務之決策過程--老人自主權之分析研究
7.	權力情境與權力結構對企業決策之影響--不同方法之實證
8.	非營利機構之組織決策分析模式--以某宗教公報社為研究對象
9.	權力情境及權力結構對決策影響之研究--臺灣上市公司的實證研究
10.	論問題構面與類別

1.	兒童社交技巧量表編製及應用之研究
2.	文化創意產業研發設計團隊認知風格及知識分享行為對團隊創造力之影響-以共享心智模式為中介變項
3.	以社會認知理論觀點探討組織知識分享行為
4.	壽險業務團隊成員利他主義、自我效能、社會互動、賦權領導與團隊競爭對知識分享行為影響之跨層次研究
5.	情報決策象限理論之建構與個案分析－孫子兵法情報概念的反思
6.	科技大學學生健康科技素養之內涵建構：實證研究
7.	一個決策過程的系統式思考型構
8.	一個決策過程概念及架構的討論--從認知的觀點

無相關書籍

無相關著作

1.	Product-Mix Decision Integrated with ABC for Better Profitability Management: The Case of Communications Equipment Firm in Taiwan
2.	The Relationship between Stress and Nursing Errors: The Moderating Role of Professional Ethics
3.	The Role of the Manager's Human Capital in Mandatory and Voluntary Disclosures
4.	Open Business Model: An Empirical Study of IC Industry
5.	Can Firm Size and Firm Age Moderate Firm Behavioral Momentum?
6.	Examining the Moderating Effect of Occupational Commitment on Contract Breach-Job Stress Relations
7.	Exploring the Creativity Performance of Virtual Teams from the Perspectives of Leadership and Creative Personality
8.	Compensation, Life Cycle, and the Value Relevance of Performance Measures
9.	A Study of the Relationship between the Characteristics of Internationalization Course and Performance: The Degree, Velocity, and Rhythm of Internationalization
10.	To Develop the Strategies of the Medical Tourism Industry in Taiwan by Using GRA and TRIZ: The Japanese Consumer Viewpoint
11.	How does Corporate Governance Affect Firm Performance?--The Mediating Role of Agency Costs
12.	The Impacts of Supply Chain Relational Benefit on Inter-Organizational Knowledge Sharing: Cross Validation of SEM
13.	Key Factors for Intangible Asset Value Creation: The Empirical Study of Computer and Peripheral Firms
14.	The Optimal Pricing and Production Strategy for Homogeneous Product under Incomplete Information and Duopoly

QR Code

臺灣人文及社會科學引文索引資料庫系統

詳目顯示

臺灣人文及社會科學引文索引資料庫