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題名:以社會認知理論觀點探討組織知識分享行為
作者:范垂仁
作者(外文):Chwei-Jen Fan
校院名稱:雲林科技大學
系所名稱:管理研究所博士班
指導教授:莊煥銘
學位類別:博士
出版日期:2011
主題關鍵詞:詮釋學組織支持氣候組織公民行為利他行為知識分享社會認知理論自我效能HermeneuticsCognitive theoryAltruismSelf-efficacyOrganizational citizenship behaviorOrganizational support climateKnowledge sharing
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摘 要: 在知識經濟時代,知識已成為現代企業組織維持競爭優勢的關鍵資源。由於知識分享與知識管理的績效密切相關,便成為重要的研究議題。
本論文以社會認知理論做為基礎,探討組織內部成員之知識分享行為。根據彙總相關文獻,本研究以自我效能、組織公民行為與組織支持氣候等三大構念,呼應社會認知理論中的個人與環境因素,而探討與組織知識分享行為三者間的互動關係。
研究對象以中部地區企業員工為樣本,共回收有效樣本374份。經SEM資料分析結果,發現自我效能、組織公民行為、與組織支持氣候存在顯著相互影響關係,並且對員工知識分享意願具有直接影響效果。不過組織公民行為的子構面-認同組織-對其他構念並無影響效果,唯獨透過組織支持氣候對於知識分享意願有間接影響效果。其他構念除了擁有自變數的角色外,也同時扮演彼此間中介變數的角色,並發揮對組織知識分享意願的直接與間接的影響關係。研究結論提出學術與實務意涵,並提出改善組織知識分享行為的有效建議。
Abstract: Under modern knowledge economy age, knowledge has become an essential resourse to create and sustain competitive advantages.Since knowledge sharing is one of the most important activities of knowledge management, it derserves intensive researches.
The study applies social cognitive theory as basis to explore the relationship among self-efficacy, organizational citizenship behavior, and organizational support climate toward organizational knowledge sharing. We focused on the interplay of these factors and their dynamic processes affecting employee’s intention to share their knowledge.
Based on 374 valided samples from businesses in central Taiwan, SEM is used for data analysis. Results show that self-efficacy, organizational citizenship behavior, and organizational support climate have direct impact on each other, and have direct effect to knowledge sharing intention as well. However, OCB-O (Organizational Citizenship Behavior to Organization) has only significant indirect effect on knowledge sharing intention through organizational support climate. Self-efficacy, altruism and organizational support climate played both independent and mediating roles between the each other. The implications and suggestions for both academics and practitioners are then offered.
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