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題名:採用網路購物影響因素之探討
書刊名:國立虎尾科技大學學報
作者:林慧葉簡玉靜李竹芬
作者(外文):Lin, Huey-yehChien, Yu-chingLi, Chu-fen
出版日期:2008
卷期:27:2
頁次:頁37-48
主題關鍵詞:網路購物網路經驗購物態度Internet shoppingInternet experienceShopping attitude
原始連結:連回原系統網址new window
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  • 共同引用共同引用:45
  • 點閱點閱:29
雖然網路已經普及化,網路行銷和購物也行之有年,目前沒有網路購物經驗的消費者卻爲數不少。因此本研究探討影響消費者是否採用網路購物的原因。研究發現,「購物態度」「性別」和「年齡」對於消費者是否使用網路進行購物有顯著相關。成年、女性、主動訂閱消費性電子報的消費者,展現較積極的購物態度,愈可能使用網路進行購物。因此企業可以針對具有這些屬性的消費者做爲首要的行銷對象。此外;沒有網路購物經驗的消費者,不願意上網消費的主要原因是擔心風險,包括:可能買到仿冒品、網購的商品可能和認知的有所差異、或是商家不提供發票感覺沒保障等。因此廠商在擬定行銷策略和交易程序時,要盡量消除上述三項疑慮,將有助於網路購物率的提升,增進企業的獲利能力。
Due to internet is everywhere, the internet advertising and shopping has existed for many years. However, there are many consumers still have never experienced the internet shopping. Thus, this study will try to reveal the factors that influence consumers to adopt the internet shopping. The result shows the shopping attitude, sex, and age do related to the internet shopping. Adult female with subject to subscribe the consumers' electronic newspapers will show the active shopping attitude, and they are more likely to do the internet shopping. Hence, people with those characteristics could be the obvious advertising target. Besides, for those consumers without any internet shopping experience, the main reason of reluctances to adopt this is the risks. The risks include fakes, merchandise different from consumers' expectations, and without invoice weaken the guarantee. To promote the internet shopping and increase the profit, the above three risks should be reduced to the minimum, when the enterprise is setting up the marketing strategy and the trading process.
期刊論文
1.汪美香、葉桂珍(20001200)。消費者屬性、網站滿意度與網路購物意願關係之研究。企業管理學報,48,121-137。new window  延伸查詢new window
2.Yang, Kenneth C. C.(2005)。Exploring Factors Affecting the Adoption of Mobile Commerce in Singapore。Telematics and Informatics,22(3),257-277。  new window
3.Citrin, A. V.、Sprott, D. E.、Silverman, S. N.、Stem, D. E. Jr.(2000)。Adoption of Internet Shopping: The Role of Consumer Innovativeness。Industrial Management and Data Systems,100(7),294-300。  new window
4.廖則竣、江志卿(20050100)。網站服務品質、顧客滿意度及後續行為意圖之探討:以網路購物為例。管理與系統,12(1),23-47。new window  延伸查詢new window
5.Fiore, Ann Marie、Jin, Hyun‐Jeong(2003)。Influence of Image Interactivity on Approach Responses Towards An Online Retailer。Internet Research: Electronic Networking Applications and Policy,13(1),38-48。  new window
6.Soopramanien, Didier G. R.、Robertson, Alastair(2007)。Adoption and usage of online shopping: An empirical analysis of the characteristics of "buyers" "browsers" and "non-internet shoppers"。Journal of Retailing and Consumer Services,14(1),73-82。  new window
7.Kwak, Hyokjin、Fox, Richard J.、Zinkhan, George M.(2002)。What Products Can Be Successfully Promoted and Sold via the Internet?。Journal of Advertising Research,42(1),23-38。  new window
8.Slyke, C. V.、Belanger, F.、Comunale, C. L.(2004)。Factors Influencing the Adoption of Web-Based Shopping: The Impact of Trust。ACM SIGMIS Database,35(2),32-49。  new window
9.Lin, Hsiu-Fen(2007)。Predicting consumer intentions to shop online: An empirical test of competing theories。Electronic Commerce Research and Applications,6(4),433-442。  new window
10.Lian, J. W.、Lin, T. M.(2008)。Effects of consumer characteristics on their acceptance of online shopping: Comparisons among different product types。Computers in Human Behavior,24(1),48-65。  new window
11.Sin, L. Y. M.、Tse, A. C. B.、Yau, O. H. M.、Lee, J. S. Y.、Chow, R.(2002)。The Effect of Relationship Marketing Orientation on Business Performance in a Service-Oriented Economy。Journal of Services Marketing,16(7),656-676。  new window
12.Swinyard, W. R.、Smith, S. M.(2003)。Why people (don't) shop online: A lifestyle study of the Internet consumer。Psychology & Marketing,20(7),567-597。  new window
13.Li, H.、Kuo, C.、Russel, M. G.(1999)。The Impact of perceived Channel Utilities: Shopping Orientation and Demographics on the Consumer Online Buying Behavior。Journal of Computer-Mediated Communication,5(2)。  new window
14.Swaminathan, Vanitha、Lepkowska-White, Elzbieta、Rao, Bharat P.、Kraut, R.(1999)。Browsers or Buyers in Cyberspace? An Investigation of Factors Influencing Electronic Exchange。Journal of Computer-Mediated Communication,5(2)。  new window
15.蔡東峻、李奇勳(19991200)。消費者特性與網際網路購物意願關係之研究。管理學報,16(4),557-580。new window  延伸查詢new window
16.Quelch, J. A.、Klein, L. R.(1996)。The Internet and International Marketing。Sloan management Review,37(3),60-75。  new window
17.Miyazaki, Anthony D.、Fernandez, Ana(2001)。Consumer Perceptions of Privacy and Security Risks for Online Shopping。Journal of Consumer Affairs,35(1),27-44。  new window
18.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Malhotra, Arvind(2005)。E-S-QUAL: A multiple-item scale for assessing electronic service quality。Journal of Service Research,7(3),213-233。  new window
19.Liao, Ziqi、Cheung, Micheal Tow(2001)。Internet-based e-shopping and consumer attitudes: an empirical study。Information & Management,38(5),299-306。  new window
20.Wolfinbarger, Mary F.、Gilly, Mary C.(2003)。ETailQ: dimensionalizing, measuring and predicting etail quality。Journal of Retailing,79(3),183-198。  new window
會議論文
1.張益嘉、郭倉義(2007)。3C產品的網路購買意願之研究。中華民國科技管理學會暨論文研討會。  延伸查詢new window
2.黃明達(1998)。國內網路購物消費者行為之調查研究。第九屆國際資訊管理學術研討會。  延伸查詢new window
學位論文
1.劉姵汝(2004)。人口統計與心理統計對網路經驗與網路購物態度的影響--以大學生為例(碩士論文)。國立臺灣海洋大學。  延伸查詢new window
2.林奕帆(2006)。網路商店呈現方式對消費者購物行為影響的實證研究(碩士論文)。世新大學。  延伸查詢new window
圖書
1.Cope, Nigel(1996)。Retail in the Digital Age。London:Bowerdean。  new window
2.顧萱萱、郭建志(2002)。消費者行為。學富文化事業有限公司。  延伸查詢new window
3.陳順宇(1998)。多變量分析。臺南市:陳順宇發行 臺北市 : 華泰書局總經銷。  延伸查詢new window
4.Rogers, E. M.(1983)。Diffusion of Innovations。New York:Macmillan Publishing Company, Inc.。  new window
5.Tabachnick, B. G.、Fidell, L. S.(2001)。Using multivariate statistics。Boston:Allyn and Bacon Boston。  new window
其他
1.台灣網路資訊中心(2008)。2008年1月「九十七年度台灣寬頻網路使用狀況調查摘要分析」,http://www.twnic.net.tw/download/200307/0801.pdf。  延伸查詢new window
2.史榮恩(2004)。網上敗家女性消費驚人,http://tw.news.yahoo.com/040520/15/nulj.html。  延伸查詢new window
圖書論文
1.Lunn, Robert J.、Suman, Michael W.(2002)。Experience and Trust in Online Shopping。The Internet in Everyday Life。Blackwell。  new window
 
 
 
 
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