:::

詳目顯示

回上一頁
題名:警察服務滿意度量表之發展
書刊名:警學叢刊
作者:邱炫綿
作者(外文):Chiu, Hsuan-mien
出版日期:2011
卷期:42:1=197
頁次:頁155-185
主題關鍵詞:警察服務滿意度社經地位社會階層住宅位置結構方程模式Satisfaction with police serviceSocial economic statusSocial classLiving locationStructural equation modeling
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(0) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:15
  • 點閱點閱:78
期刊論文
1.Schafer, J.、Huebner, B.、Bynum, T.(2003)。Citizen perceptions of police services: Race, neighborhood context, and community policing。Police Quarterly,6(4),440-468。  new window
2.Skogan, W. G.(2006)。Asymmetry in the impact of encounters with police。Policing and Society,16,99-126。  new window
3.Worrall, J. L.(1999)。Public perceptions of police efficacy and image: The "fuzziness" of support for the police。American Journal of Criminal Justice,24,47-66。  new window
4.Skogan, W. G.(2005)。Citizen satisfaction with police encounters。Police Quarterly,8(3),298-321。  new window
5.沈慶龍、林佑中(20100600)。顧客關係管理與資源基礎對服務品質及顧客忠誠度影響之研究:以汽車售後服務業為例。臺灣企業績效學刊,3(2),231-251。new window  延伸查詢new window
6.Rosenbaum, D. P.、Schuck, A. M.、Costello, S. K.、Hawkins, D. F.、Ring, M. K.(2005)。Attitudes toward the police: The effects of direct and vicarious experience。Police Quarterly,8(3),343-365。  new window
7.高瑞新(20070100)。工作滿意度、服務行為與警察服務品質關聯性之研究--以高雄港務警察局為例。朝陽商管評論,6(1),99-132。new window  延伸查詢new window
8.章光明、李湧清、黃啟賓(20080200)。警察機關導入ISO 9001品質管理系統成效評估。研考雙月刊,32(1)=263,96-105。  延伸查詢new window
9.Scaglion, R.、Condon, R. G.(1980)。Determinants of attitudes toward city police。Criminology,17(4),485-494。  new window
10.Donnelly, M.、Kerr, N. J.、Rimmer, R.、Shiu, E. M.(2006)。Assessing the quality of police services using SERVQUAL。Policing: An International Journal of Police Strategies & Management,29(1),92-105。  new window
11.孫本初、陳譓森(19960800)。以服務品質再造警政新氣象。公務人員月刊,2,26-39。  延伸查詢new window
12.Bennett, Trevor(1991)。The effectiveness of a police-initiated fear-reducing strategy。The British Journal of Criminology,31,1-14。  new window
13.Ito, Koichiro(1993)。Research on the fear of crime: Perceptions and realities of crime in Japan。Crime and Delinquency,39(3),385-392。  new window
14.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。  new window
15.Hellier, Phillip K.、Geursen, Gus M.、Carr, Rodney A.、Rickard, John A.(2003)。Customer repurchase intention: A general structural equation model。European Journal of Marketing,37(11/12),1762-1800。  new window
16.王文忠(2003)。住宅竊盜被害與預防之探討。透視犯罪問題,2,28-35。  延伸查詢new window
17.高瑞新(2006)。服務補救影響民眾認知警察服務價值、滿意度與關係行銷之實證研究——以高雄港務警察局為例。績效與策略研究,3(2),31-53。new window  延伸查詢new window
18.陳玉書、邱炫綿(2009)。警察作為滿意度影響因素之分析。執法新知論,5(1),73-91。new window  延伸查詢new window
19.Brewer, J. D.(1993)。Public images of the police in Northern Ireland。Policing and Security,3,168-175。  new window
20.Cox, T.C.、White, M.F.(1988)。Trafficcitation and student attitudes toward the police: An examination of selected interaction dynamics。Journal of Police Science and Administration,16(2),108-121。  new window
21.Davis, J. R.(1990)。A comparison of attitudes toward the New York city Police。Journal of Police Science and Administration,17(4),233-243。  new window
22.Dietz, A.S.(1997)。Evaluating community policing-quality police service and fear of crime。Policing: An International Journal of Police Strategies & Management,20(1),83-100。  new window
23.Frank, J.、Smith, B. W.、Novak, K. J.(2005)。Exploring the basis of citizens, attitudes toward the police。Police Quarterly,8,206-228。  new window
24.Frank, J.、Brandl, S. G.、Cullen, F. T.、Stichman, A.(1996)。Reassessing the impact of race on citizens' attitudes toward the police: a research note。Justice Quarterly,13(2),321-334。  new window
25.Nofziger, S.、Williams, L.S.(2005)。Perceptions of police and safety in a small town。Police Quarterly,8(2),248-270。  new window
26.Reisig, M. D.、Correia, M. E.(1997)。Public evaluations of police performance: An analysis across three levels of policing。Policing: An International Journal of Police Strategies & Management,20,311-325。  new window
27.Tyler, T, R.、Darley, J. M.(2000)。Building a law-abiding society: Taking public views about morality and the legitimacy of legal authorities into account when formulating substantive law。Hofstra Law Review,28,707-739。  new window
研究報告
1.侯崇文、林燦璋(1996)。犯罪測量與社會治安指標之製作。台北:國科會。  延伸查詢new window
2.行政院研究考核發展委員會(1996)。民眾對政府施政反映之分析--第十三次全國民意調查報告。台北市:行政院研究考核發展委員會。  延伸查詢new window
3.陳明傳(2010)。提昇大台中地區警政為民服務品質策略與規劃。  延伸查詢new window
學位論文
1.李湧清(1982)。台灣地區警民關係之調查研究(碩士論文)。中央警察大學。  延伸查詢new window
2.賴國政(2006)。社區警政服務環境滿意度之研究--以臺東縣警察局為例(碩士論文)。國立臺東大學。  延伸查詢new window
3.Ogg, Stacie(1999)。The impact of situation on fear of crime: Assessing the role of the criminal justice system(碩士論文)。Queen's University。  new window
4.黃家琦(1995)。民眾治安全感與警察人員服務滿意關聯性之研究(碩士論文)。中央警察大學。  延伸查詢new window
5.林煥木(1985)。警察形象決定因素季評估群體特性之研究。中央警官學校,桃園。  延伸查詢new window
圖書
1.Hess, K. M.、Wrobleski, H. M.(1982)。Introduction to private security。Introduction to private security。New York。  new window
2.許春金(2010)。犯罪學。中央警察大學。  延伸查詢new window
3.吳明隆(2008)。SPSS操作與應用多變量分析實務。臺北:五南。  延伸查詢new window
4.Tyler, Tom R.(1990)。Why people obey the law: Procedural justice, legitimacy and compliance。New Haven, Connecticut:Yale University Press。  new window
5.Skogan, Wesley G.(1990)。Disorder and decline。Berkeley:University of California Press。  new window
6.Morgan, Colin、Murgatroyd, Stephen(1994)。Total Quality Management in the Public Sector: An International Perspective。Bristol, PA:Open University Press。  new window
7.余民寧(2006)。潛在變項模式:SIMPLIS的應用。高等教育。  延伸查詢new window
8.Kotler, Philip(1997)。Marketing Management: Analysis, Planning, Implementation, and Control。Prentice-Hall。  new window
9.Hair, Joseph F. Jr.、Black, William C.、Babin, Barry J.、Anderson, Rolph E.、Tatham, Ronald L.(2006)。Multivariate data analysis。Pearson Prentice Hall。  new window
10.榮泰生(2008)。AMOS與研究方法。五南。  延伸查詢new window
11.Jöreskog, Karl G.、Sörbom, Dag(1993)。LISREL 8: Structural Equation Modeling with the SIMPLIS Command Language。Scientific Software International。  new window
12.Dietz, A.S.、Watson, E.M.(1994)。Evaluating Community Policing: Citizen Rating of Quality of Police Service。Austin, TX。  new window
13.Maxson, C.、Hennigan, K.、Sloane, D.C.(2003)。Factors that Influence Public Opinion of the Police。Washington, DC。  new window
其他
1.行政院(1997)。全面提升務品質方案,台北市。  延伸查詢new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
無相關書籍
 
無相關著作
 
QR Code
QRCODE