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題名：我國港務警政機構的人力資源管理實務、人力資本與服務品質關係之研究
書刊名：人力資源管理學報
作者：陳春希 引用關係／高瑞新 引用關係／湯雅云 引用關係
作者(外文)：Chen, Chun-his／Kao, Rui-hsin／Tang, Ya-yun
出版日期：2009
卷期：9:2
頁次：頁53-74
主題關鍵詞：基層員警；國際港口警察；人力資源管理實務；人力資本；警察服務品質；First-line policeman；International harbor police；Human resource management practice；Human capital；Quality of police service
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(9) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:7
  • 共同引用共同引用:72
  • 點閱點閱:143
治安、交通與爲民服務是警政工作的三大主軸，如何提升警察的服務品質，已成爲警政的核心工作。由於人民是警政工作主要的服務對象，而其服務品質的優劣取決於執行任務的人員，因此人力乃成爲警政機關最重要的資源之一。本研究以國際港口警察與港區從業民眾爲研究對象，以線性結構方程模式建構分析模型，探討人力資源管理實務與人力資本對於警察服務品質的影響。研究結果發現人力資源管理實務與人力資本對於基層員警的服務品質有顯著的正向影響。其次，人力資源管理實務會正向的影響人力資本，並經由人力資本的中介，進而影響服務品質。
Public security, traffic management and service for the people are the three major functions of policing. To assure the quality of police service, which is contingent on the people who render the service, has become the core of policing. Therefore, human resource is one of the most important assets in the police organization. Using samples of the wharf workers in the international harbors and the first-line harbor policemen in Kaohsiung and Keelung, this study investigates the relationships between human resource management practice, human capital, and the quality of police service. It is found that human resource management practice and human capital have positive effects on the quality of police service. It is also found that human resource management practice has a positive effect on the quality of police service through the mediation of human capital. Suggestions and recommendations for future research are thus discussed.
期刊論文
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學位論文
1.林怡君(2001)。觀光旅館人力資源管理實務、服務行為與服務品質關係之研究(碩士論文)。中國文化大學。  延伸查詢new window
2.鄭筑尹(2005)。服務業人力資源管理措施、服務品質與顧客績效間關係之研究(碩士論文)。國立成功大學。  延伸查詢new window
3.王淳宇(2006)。國內醫學中心人力資源管理措施對人力資本與組織績效的影響。大葉大學。  延伸查詢new window
4.張玉盟(2004)。公部門人力資本對服務品質影響之研究：組織公平之中介效果。國立中山大學。  延伸查詢new window
圖書
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圖書論文
1.Dyer, L.、Holder, G.(1988)。A Strategic Perspective of Human Resource Management。Human Resource Management: Evolving Roles and Responsibilities。Washington, DC：Bureau of National Affairs。  new window
 
 
 
 
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