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題名:臺灣公立博物館實施績效評量之探討 : 以國立故宮博物院為例
書刊名:科技博物
作者:劉偉傑
作者(外文):Liu, Wei-chieh
出版日期:2012
卷期:16:1
頁次:頁3-37
主題關鍵詞:績效管理博物館績效目標博物館績效評量Performance managementMuseum performanceIndicatorsMuseum performance measures
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:36
  • 點閱點閱:3
摘要我國公立博物館推動政府績效評量制度已逾十年,若以博物館專業管理的角度而言,執行迄今是否真有助於各館達成使命與任務?頗令筆者感到好奇與關切。因此,筆者試圖從了解國外博物館界如何推動績效評量之沿革著眼,彙整具代表性之專業績效評量目標與標準等文獻資料,除了做為案例比較之依據外,更希望能進而從中找出適合我國公立博物館借鏡的部份。根據文獻研究顯示,目前國外博物館界均注重績效評量應有的專業化與特殊化。反觀我國政府在設定公立博物館績效評量目標與標準時,多侷限於一般行政管理,仍存在過於量化標準、未能呈現博物館專業(特質、使命與定位)以及評量流於形式化等問題。建議未來應朝向建立專屬的績效評量依據與專業的認證機制,以突顯我國公立博物館之專業使命與營運績效。
The approach to museum management based on performance measures was introduced to Taiwan years ago. How it has been implemented thus far has attracted little attention from the government and the academia. Are performance measures doing any good to the management of Taiwan’s public museums? Have such measures helped the museums better realize their underlying philosophies and attain their goals? As an attempt to answer these questions, this research paper is designed to examine the development of performance measures as practiced in museums of other countries, and to learn from their experiences in significant targets and standards for performance-oriented management, in hopes that applicable examples may be identified for the public museums in Taiwan . An examination of existing literature shows that the museum administrators in Taiwan may just have much to learn from their counterparts in other countries on preserving the equilibrium between the integration of business management practices and the upkeep of due respect for museum professionalism. On the other hand the improvements in Taiwan’s museums when governed by the principles of performance-oriented management are most evident in the area of general administration. However, the issues of paying too much emphasis on quantification and changing management performance in the professional aspects of museum work (such as the definition of the museum’s personality, missions, and orientation of development) are yet to be addressed. It is therefore suggested that a nonpartisan evaluation scheme, or an impartial review framework can be set up to deal with the effective implementation of the performance-oriented management model.
期刊論文
1.張婉真(20080400)。面對博物館評價時代的來臨:原理與實踐。博物館學季刊,22(2),5-25。new window  延伸查詢new window
2.柯立業、賴怡妝(20080400)。博物館治理邁向自主化的趨勢:以法國為例。博物館學季刊,22(2),41-51。new window  延伸查詢new window
3.Bud, R.(1991)。Measuring a museum's output。Museums Journal,1991(Jan.),29-31。  new window
4.Griffin, D. J. G.(1987)。Managing in the museum organization: I. leadership and communication。The International Journal of Museum Management and Curatorship,6(4),387-398。  new window
5.Griffin, D. J. G.(1988)。Managing in the museum organization: II. conflicts, tasks, responsibilities。The International Journal of Museum Management and Curatorship,7(1),11-23。  new window
6.Griffin, D.、Abraham, M.、Crawford, J.(1999)。Effective Management of Museums in the 1990s。Curator,42(1),37-47。  new window
7.Newlands, D. L.(1983)。Stress and Distress in museum work。MUSE Summer,1(2),18-33。  new window
8.Upchurch, M.(1997)。Professional notes: Assessing the performance of research in Britain's national museums and galleries。Museum Management and Curatorship,16(2),211-214。  new window
9.葉貴玉(20080700)。政府革新運動與博物館之轉變。博物館學季刊,22(3),5-20。new window  延伸查詢new window
10.林詠能、田潔菁(20090900)。邁向卓越:我國博物館評量指標建置計畫。科技博物,13(3),39-70。new window  延伸查詢new window
11.倪再沁(19991100)。關於博物館之營利與非營利。藝術家,49(5)=294,136-137。  延伸查詢new window
12.胡龍騰、張國偉(20100600)。美國績效管理改革作法。研考雙月刊,34(3)=277,24-36。  延伸查詢new window
13.黃心蓉(20081000)。文化部門中的非部會公共機構:從歐洲國家博物館組織再造看行政法人化。博物館學季刊,22(4),5-25。new window  延伸查詢new window
14.Ames, P.(1990)。Breaking New Ground: Measuring Museum's Merit。Museum Management and Curatorship,9,137-147。  new window
研究報告
1.國立故宮博物院(2009)。國立故宮博物院年度提升服務品質績效報告。  延伸查詢new window
2.國立故宮博物院(2010)。國立故宮博物院年度提升服務品質績效報告。  延伸查詢new window
3.國立故宮博物院(2010)。99年度國立故宮博物院觀眾意見調查分析報告。  延伸查詢new window
圖書
1.Janes, R. R.(1995)。Museum and the paradox of change: A case study in Urgent adaptation。Calgary:University of Calgary Press。  new window
2.司徒達賢(2002)。非營利組織的經營之道。臺北:天下文化。  延伸查詢new window
3.行政院研考會(2009)。行政院所屬各機關施政績效管理作業手冊。臺北:行政院研考會。  延伸查詢new window
4.Lord, Barry、Lord, G. D.(1997)。The manual of Museum Management。The Stationery Office。  new window
5.Fopp, M. A.(1997)。Managing Museums and Galleries。London:Routledge。  new window
6.Moore, Kevin(1994)。Museum Management。London:Routledge。  new window
7.張譽騰(1994)。全球村中博物館的未來。台北縣:稻鄉出版社。  延伸查詢new window
8.Ambrose, Timothy、Paine, Crispin(1993)。Museum Basics。New York。  new window
9.國立故宮博物院(2010)。國立故宮博物院98年年報。台北市:國立故宮博物院。  延伸查詢new window
10.國立故宮博物院(2011)。國立故宮博物院99年年報。台北市:國立故宮博物院。  延伸查詢new window
11.Burcaw, G. E.、張譽騰(2000)。博物館這—行。台北市:五觀藝術。  延伸查詢new window
12.Borun, M.、Korn, R.(1999)。Introduction to museum evaluation。American Association of Museums。  new window
單篇論文
1.國立故宮博物院(2009)。國立故宮博物院中程施政計畫(九十八至一〇一年度)。  延伸查詢new window
其他
1.國立故宮博物院(2009)。98年度國立故宮博物院觀眾意見調查。  延伸查詢new window
圖書論文
1.Weil, S. E.(1995)。Progress Report from the Field: The Wintergreen Conference on Performance Indicators for Museums。A cabinet of curiosities: Inquires into museums and their prospects。Washington D.C.:Smithsonian。  new window
2.Jackson, P. M.(1991)。Performance indicators: Promises and pitfall。Museum economics and the community。London:Athlone。  new window
3.Ames, P.(1991)。Measuring Museum's merits。The Museums Profession: Internal and External Relation。Leicester:Leicester University Press。  new window
 
 
 
 
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