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題名:雲端職場壓力管理創新服務模式之研究
書刊名:醫務管理期刊
作者:張靜雲張秉庠黃照王雪月江燕玲白瑞聰趙櫻花
作者(外文):Chang, Ching-yunChang, Ping-xiangHuang, JhaoWang, Hsueh-yuehJiang, Yan-lingBai, Ruei-congChao, Ying-hua
出版日期:2014
卷期:15:2
頁次:頁166-187
主題關鍵詞:職場壓力管理雲端照護Workplace stress managementCloud-care technology
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:12
  • 點閱點閱:29
目的:「工作壓力」會產生心理健康之負面效應,傳統職場壓力管理以諮商、輔導為主,缺乏主動、互動、隱私、資源整合性,本研究嘗試將雲端照護技術與職場壓力管理整合,提供創新職場壓力管理模式。方法:本研究採用質量並行之方式,首先從文獻探討中歸納模式雛形,以專家訪談法深入了解專家意見、問卷調查法了解員工壓力管理需求,綜合此兩項結果做為模式雛形修正依據,再導入中部二家科技公司共209位員工,進行測試,並藉由滿意度調查二次修正模式,得出模式的結果。結果:本模式為整合性的服務,包含身心量測、健康資料庫、風險評估、客製化健康管理、就醫轉介、異業結盟、健康報告等。研究結果顯示31%之會員心理壓力風險下降;服務滿意度67.85分,介於中等到滿意之間,原因與服務時間太短有關。導入二家企業中一家同意續約,另有二家企業表達合作意願。本服務榮獲衛生福利部「102年度健康促進雲端加值應用」優質獎之殊榮,深獲企業及政府肯定。結論:「職場壓力管理」商機無限,本服務可促進員工身心健康、提高工作效率與企業的競爭力。
Objective: "Work pressure" has a negative effect on mental health; however, traditional workplace stress management lacks initiative, interaction, privacy, and resource integration. This study integrated cloud-care technology and workplace stress management to provide an innovative workplace stress management service. Method: We began with a literature review to design a prototype, and then modified it according to in-depth interviews with experts and questionnaires about employee stress management. The model was then tested in two technology companies with a total of 209 employees in central Taiwan. Results: This model provides integrated services including mental and physical measurements, health databases, risk assessments, customized health management, medical referrals, cross-industry alliances, and health reports. The results showed that 31% of the subjects reported a drop in psychological pressure. Scores for satisfaction with the service reached 67.85 points and ranged from moderately satisfied to very satisfied; any dissatisfaction was due to the service time being too short. In addition, one company signed a contract to continue cooperation and the other increased its willingness to cooperate with us. The service was awarded the Ministry of Health's Welfare of Taiwan, "2013 Health Promotion Cloud Value-Added Application Excellence Award", indicating that it was well received by corporations and the government as well. Conclusion: "Workplace stress management" provides business opportunities as this service can promote employee health and improve the efficiency and competitiveness of enterprises.
期刊論文
1.童淑琴、顏慶雲、莊子勤、張淑君(20021200)。新竹科學園區某公司員工壓力管理之初探。健康促進暨衛生教育雜誌,22,11-28。new window  延伸查詢new window
2.Tsuboi, H.、Tatsumi, A.、Yamamoto, K.、Kobayashi, F.、Shimoi, K.、Kinae, N.(2006)。Possible connections among job stress, depressive symptoms, lipid modulation and antioxidants。Journal of Affective Disorders,91(1),63-70。  new window
3.Siegrist, J.(1996)。Adverse health effects of high-effort/low-reward conditions。Journal of Occupational Health Psychology,1(1),27-41。  new window
4.Karasek, Robert A. Jr.(1979)。Job demands, job decision latitude, and mental strain: Implications for job redesign。Administrative Science Quarterly,24(2),285-308。  new window
5.陳家聲、吳就君、張德聰、張素凰、楊蓓(20040300)。職場心理健康促進系統模型的建構。人力資源管理學報,4(1),29-47。new window  延伸查詢new window
圖書
1.行政院勞工委員會勞工安全研究所(1999)。勞工職業壓力評估技術手冊。臺北:行政院勞工委員會勞工安全衛生研究所。  延伸查詢new window
2.行政院勞工委員會勞工安全研究所(2000)。職業壓力預防手冊。臺北:行政院勞工委員會勞工安全衛生研究所。  延伸查詢new window
3.Cooper, C. L.、Sloan, S. J.、Williams, S.(1988)。Occupational stress indicator。Windsor:Nfer-Nelson。  new window
4.Health and Safety Executive(2004)。HSE Management standards for tackling work-related stress。UK:HSE。  new window
5.吳宗祐、胡佩怡(2007)。高科技產業從業人員過勞實證研究。臺北:行政院勞工委員會勞工安全衛生研究所。  延伸查詢new window
6.Greenberg, Jerrold S.、潘正德(2007)。壓力管理。台北:心理。  延伸查詢new window
 
 
 
 
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