陳情服務係民眾提供興革、行政違失舉發或行政上權益之維護等重要民意表達途徑，亦為人民與政府間的主要溝通工具之一。尤以現今科技發達，各種陳情管道便利，當政府機關執行權力時，人民自覺權利受侵害而申訴無門時、讓民眾透過正當程序參與行政，除可紓解民怨、促進公民表達、化解衝突甚至是弊絕風清之良法。然而現今人民意見多元、表達管道便利，在高度民主參與的狀況下，必定帶來行政資源的耗費，成為民主參與的必要之惡。因此，如何建立良好的陳情服務，使政府在處理人民陳情事務時，一方面，能為民發聲，又能強化政府機關之合法性；並兼顧各項資源的妥善運用，洵為重要的課題。本研究遂以監察陳情制度為探討核心。首先提出陳情制度之理論基礎，再論述監察陳情之法治、程序及範圍分析；同時針對監察陳情作業面臨之挑戰及因應之道提出分析，作為政府機構或行政單位處理之參考。

Petition is one of the important rights for people to express their opinions and also an ”easy” way to voice their rights out without paying too much cost. The overwhelming technology makesit more accessible for people to file a petition to government. Meanwhile, civic participation is one of the leading democracy processes in the recent years, petition system sure is part of it to allow people to engage to government affairs, and moreover, be the significant approach to address a public servant guilty of unlawful action or misconduct, and etc. It’s inevitable that when the way is too accessible without any additional cost to file a petition, government has no choice but to accept it. In this case,the government shall be well prepared to handle it efficiently and properly in an impartial mechanism. This research shows the special petition system in the Control Yuan, Taiwan, R.O.C. The study outlined the fundamental theory of public administration regarding petition and address the mandate of it. Following the general introduction of the petition system of the Australian and Pacific Ombudsman Region, this study listed the challenges and the ways to confront it, therefore, as a reference for the government to improve it in the near future.