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題名:知識管理與競爭智慧課程內容比較研究--以美國圖書館學會認證之圖書館與資訊學碩士課程為例
書刊名:圖書館學與資訊科學
作者:黃元鶴 引用關係
作者(外文):Huang, Yuan-ho
出版日期:2014
卷期:40:2
頁次:頁23-46
主題關鍵詞:課程設計知識管理競爭智慧圖書資訊學教育Curriculum designKnowledge managementCompetitive intelligenceEducation for librarianship
原始連結:連回原系統網址new window
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  • 共同引用共同引用:10
  • 點閱點閱:21
知識管理已發展數十年,首由管理學院開始關注課程設計及教育相關議題,圖書館與資訊科學系所亦陸續開設相關課程,先前已有多篇研究探索知識管理課程設計議題。本研究檢視美國圖書館學會認證之圖書館與資訊學碩士課程,由2006年之3所學校成長至今之20所學校提供知識管理相關課程。本研究比較知識管理與競爭智慧課程名稱、圖書資訊學程定位、學分數、目標、內容及課程單元、教學設計等議題,亦探索了兩課程間關連。本研究以內容分析法綜整其中14校之知識管理課程目標及大綱,區分為理論、範疇、組織文化與人力、流程、分享與網絡、評鑑、資訊科技與系統、實務與個案、競爭智慧與知識服務等九項構面,與先前研究之核心要項差異不大。競爭智慧之概念早於知識管理,臺灣學者較少論及其相關概念。本研究亦綜整6校之競爭智慧課程內容呈現如下13項構面:策略理論、組織定位與角色及任務、智慧產品及週期、利害關係人之競合關係、法律倫理與環境、價值與需求、新技術、評鑑、問題解決方案與決策、系統安全、國家安全、危機與威脅、認識論與有限的理性等。競爭智慧主要為因應外部及未來的情境而形成的策略性活動,而知識管理則在於內部管理改善而提出改革方案或配套措施,其課程各有其特色,建議可輪流於不同學期開設課程以提供互補資源。兩種課程都強調實務及個案研究的重要性,未來可為圖書館與資訊科學系所教師提供「哈佛式個案教學」工作坊,以增進教學技能。
Knowledge management (KM) has developed for decades. Business schools begin to incorporate KM into their curriculum design, then Library and Information Science (LIS) schools also follow the trend to integrate with KM into curriculums. Many prior literatures related to the integration of KM with the LIS curriculum. The number of schools providing KM related course has grown from 3 to 20 since 2006 till now from the ALA-accredited master's programs in library and information studies. We provide a comparative curriculum analysis for knowledge management and competitive intelligence, including course name, positioning in LIS schools, number of credits, purposes and contents, course design, and exploring the relationship among two courses. Applying content analysis to review the objective and syllabus of KM courses from 15 schools, this study synthesize 9 dimensions as followings: theory, scope, organizational culture and human resources, processes, knowledge sharing and network, evaluation, information technology and systems, practice and case studies, competitive intelligence and knowledge services. The abovementioned dimensions are similar with those prior studies. Though the development of competitive intelligence (CI) is earlier than knowledge management, there are few studies in Taiwan. This study also review the objective and syllabus of CI courses from 7 schools and synthesize 13 dimensions as followings: strategic theory, the role played by intelligence, the intelligence cycle and delivering timely, the co-opetition relationship among stakeholders, legal and ethical aspects, value of information services and needs identification, new technologies, evaluation, problem solving and decision-making, system security, national security, crises and threats, epistemology and the limitations of human judgment. CI mainly focuses on external environment with use of internal and external sources for strategic planning, whereas KM focus on internal improvement for organizational growth. CI and KM has its unique characteristics, we suggest LIS schools could provide both courses in different semesters for their complementary resources. Furthermore, both courses emphasize practice and case studies, we suggest providing the teaching workshop of Harvard Business School case method for teachers in LIS schools in order to improve the teaching skill.
期刊論文
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8.Kigongo-Bukenya, I. M. N.、Kaddu, S.(2011)。Enhancing democracy and good governance: a curriculum proposal for information/knowledge management professionals (IKMPs) in the SCECSAL region。Library Review,60(5),362-369。  new window
9.Lai, Ling-ling(20050300)。Educating Knowledge Professionals in Library and Information Science Schools。教育資料與圖書館學,42(3),347-362。  new window
10.Rehman, S.、Chaudhry, A. S.(2005)。KM education in LIS programs。Education for Information,23(4),245-258。  new window
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12.Roknuzzaman, M.、Umemoto, K.(2009)。How library practitioners view knowledge management in libraries: A qualitative study。Library Management,30(8),643-656。  new window
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14.Townley, C. T.(2001)。Knowledge management and academic libraries。College & Research Libraries,62(1),44-55。  new window
15.王心裁、呂元智(2003)。知識管理課程體系設置與知識管理教育芻議。圖書館學研究,1,11-13。  延伸查詢new window
16.王瑤(2005)。美國大學競爭情報教育類課程實例研究。情報科學,23(8),1249-1255。  延伸查詢new window
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19.邱均平、段宇峰(2000)。論知識管理與競爭情報。圖書情報工作,44(4),11-14。  延伸查詢new window
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29.盛小平、劉泳潔(2009)。美國知識管理專業研究生教育的實證分析及啟示。情報理論與實踐,32(11),116-119。  延伸查詢new window
30.盛小平(2010)。知識管理課程內容的需求調查分析。圖書館論壇,30(6),254-267。  延伸查詢new window
31.陳雪華、邱子恆、范中威(20001200)。知識經濟時代中知識管理人才培育之探討。圖書資訊學刊,15,1-18。new window  延伸查詢new window
32.劉欣蓓、楊美華(20031200)。臺灣高科技產業圖書館員參與知識管理團隊之研究。中國圖書館學會會報,71,79-91。new window  延伸查詢new window
33.蔣貴凰、李艷、宋維翔(2006)。競爭情報專業培養方案與課程設置初探。北京城市學院學報,3,26-31。  延伸查詢new window
34.儲節旺、郭春俠、朱永(2008)。國內外知識管理教育發展研究。中國圖書館學報,6,90-97。  延伸查詢new window
35.Wiig, K. M.(1997)。Knowledge Management: Where Did It Come From and Where Will It Go?。Expert Systems with Applications,13(1),1-14。  new window
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會議論文
1.Bouthillier, F.、Dalkir, K.(2005)。Knowledge management and competitive intelligence: Examination of similarities, differences and intersections。2005 international conference on knowledge management。New Jersey:World Scientific Publishing。603-610。  new window
2.Ruth, S.、Theobald, J.、Frizzell, V.(1999)。A university-based approach to the diffusion of knowledge management concepts and practice。1999 ACM SIGCPR Conference,283-290。  new window
圖書
1.邱子恒(2006)。知識管理與知識組織。臺北市:文華。  延伸查詢new window
2.Kent, Sherman(1949)。Strategic intelligence for American world policy。Princeton University Press。  new window
3.Nonaka, Ikujiro、Takeuchi, Hirotaka(1995)。The knowledge-creating company: How Japanese companies create the dynamics of innovation。Oxford University Press。  new window
4.Porter, Michael E.(1980)。Competitive Strategy: Techniques for Analyzing Industries and Competitors。Free Press。  new window
5.Davenport, Thomas H.、Prusak, Laurence(1998)。Working Knowledge: How Organizations Manage What They Know。Harvard Business School Press。  new window
其他
1.Cronin, B.(2012)。Course syllabus for Strategic Intelligence,http://www.ils.indiana.edu/syllabi/fall_2012/S555_Cronin.pdf, 2014/02/24。  new window
2.McGonagle, J.(2012)。Competitive intelligence versus knowledge management,http://diy-ci.com/2012/06/22/competitive-intelligence-versus-knowledge-management/, 2014/07/03。  new window
 
 
 
 
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