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題名：大學圖書館館員之情緒勞務與工作滿意之構面關係模式探析
書刊名：國家圖書館館刊
作者：彭于萍 引用關係
作者(外文)：Peng, Yu-ping
出版日期：2015
卷期：104:1
頁次：頁89-118
主題關鍵詞：情緒勞務；淺層飾演；深層飾演；工作滿意；大學圖書館館員；Emotional labor；Surface acting；Deep acting；Job satisfaction；University librarians
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  • 被引用次數被引用次數:期刊(1) 博士論文(1) 專書(0) 專書論文(0)
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  • 共同引用共同引用:49
  • 點閱點閱:24
大學圖書館屬於服務業之一環，故館員需投入大量心力處理情緒勞務。本文運用結構方程模式與競爭模式分析，建構並驗證大學圖書館館員情緒勞務與工作滿意構面層次之關係模式，探討淺層飾演與深層飾演對內在滿意與外在滿意之影響。研究結果發現大學圖書館館員採取淺層飾演策略對其內在及外在滿意均有顯著負向影響，採取深層飾演策略則對其內在滿意有顯著正向影響，與外在滿意之間則無顯著關係。本研究結果期能提供大學圖書館規劃與執行人力資源管理實務策略之參考。
Because university libraries are as parts of the service industry, librarians must devote considerable efforts to performing emotional labor. Using structural equation modeling (SEM) and competing statistical models, the study examines the relationship between emotional labor and job satisfaction at facet level for university librarians in Taiwan. This study explores the effects of the key components of emotional labor (surface acting and deep acting) on intrinsic and extrinsic satisfaction of university librarians. Results demonstrate that surface acting was found to be associated negatively and significantly with both intrinsic and extrinsic job satisfaction, while deep acting was associated strongly and positively with intrinsic satisfaction. Result also shows that the relationship between deep acting and extrinsic satisfaction was not found to be significant. Finally, the study provides some managerial implications for the university librarianship profession.
期刊論文
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學位論文
1.彭于萍(2010)。大學圖書館員工作滿意與工作績效之關係：兼論工作自主性之調節效果(博士論文)。銘傳大學，臺北市。new window  延伸查詢new window
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圖書
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圖書論文
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