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題名：導入知識管理於大學圖書館館員工作管理之研究
書刊名：全球商業經營管理學報
作者：施文玲／蔡俊彥
出版日期：2013
卷期：5
頁次：頁43-56
主題關鍵詞：知識管理；圖書館員；知識管理系統；知識社群；行動研究；Knowledge management；Librarian；Knowledge management system；Knowledge community；Action research
原始連結：連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
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  • 共同引用共同引用:5
  • 點閱點閱:19
本研究旨在探討大學圖書館館員導入知識管理於工作管理的過程，以妥善地管理館內智慧資產，並提升館員的工作品質與效率。研究對象為南部某科技大學圖書館及其館員。本研究採行動研究法，輔以深入訪談、觀察、知識管理平台工具來進行研究，從知識管理團隊、 KM系統、知識社群、 KM流程來探討知識管理的績效。研究資料以質化及量化並重方式進行分析。研究結果顯示知識管理的導入工作需多面向的進行才能確保導入成效。在團隊運作方面，需與組織目標結合、內隠知識外顯化、持續追蹤與績效評估。在系統建置方面，需建置功能完善、操作容易的系統，並建立知識地圖、養成上傳習慣。在社群經營方面，需有熱心經營的版主，成員無私的分享。在流程方面，知識的取得、蓄積、分享、創新需融合於業務中。
The purpose of this study was to explore the process of using knowledge management (KM) for the librarians' work management in the university library. It was hoped that this KM process might be helpful to manage the assets of library and improve the librarians' work performance. Research team used action research which comprised interview, observation, and KM system to investigate KM performance of manage team, KM system, knowledge community, and KM process. Qualitative and quantitative analyses were conducted. Result showed that conducting KM needed to process from the multi dimensions to ensure the performance. In the team-work dimension, it needed to combine with the organizational goal, externalize the implicit knowledge, continue to track the results, and evaluate the performance. In the system-establishing dimension, it needed to establish the full-function and easy-operation system, draw the knowledge map, and foster the habit to upload documents. In the community-management dimension, it needed the enthusiastic webmaster to mange and the members to share selflessly. In the process dimension, it needed to integrate the knowledge acquisition, storage, sharing, and creation into the librarians' work.
期刊論文
1.Aharony, N.(201103)。Librarians' Attitudes toward Knowledge Management。College & Research Libraries，March，111-126。  new window
2.Gandhi, S.(2004)。Knowledge Management and Reference Services。The Journal of Academic Librarianship，30(5)，368-381。  new window
3.Mavodza, J.、Ngulube, P.(2011)。Exploring the Use of Knowledge Management Practices in an Academic Library in a Changing Information Environment。South African Journal of Libraries and Information Science，77(1)，15-25。  new window
4.McAdam, R.、McCreedy, S.(1999)。A Critical Review of Knowledge Management Models。Learning Organization Journal，6(3)，91-100。  new window
5.Mottaghi-far, H.(2012)。Employing a Knowledge Management Process in Academic and Research Libraries: A Productive Thinking One。Interdisciplinary Journal of Contemporary Research in Business，3(9)，1468-1479。  new window
6.Bodner, George M.(1986)。Constructivism: A Theory of Knowledge。Journal of Chemical Education，63(10)，873-878。  new window
7.Brown, John Seely、Collins, Allan、Duguid, Paul(1989)。Situated Cognition and the Culture of Learning。Educational Researcher，18(1)，32-42。  new window
8.Nonaka, Ikujiro(1994)。A Dynamic Theory of Organizational Knowledge Creation。Organization Science，5(1)，14-37。  new window
9.Gold, Andrew H.、Malhotra, Arvind、Segars, Albert H.(2001)。Knowledge Management: An Organizational Capabilities Perspective。Journal of Management Information Systems，18(1)，185-214。  new window
10.Alavi, Maryam、Leidner, Dorothy E.(2001)。Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues。Management Information Systems Quarterly，25(1)，107-136。  new window
會議論文
1.施文玲(2011)。知識管理導入模式之建構。2011全球商業經營管理學術研討會。正修科技大學管理學院。  延伸查詢new window
2.Singh, S. P.(2005)。Knowledge Management and Its Use in Library。3rd Convention PLANNER -2005，(會議日期: 10-11 November, 2005)。Silchar：Assam Univ.。  new window
學位論文
1.施文玲(2008)。技專校院知識管理能力模式建構之研究(博士論文)。國立高雄師範大學，高雄市。new window  延伸查詢new window
圖書
1.陳永隆、王奇威、黃小欣(2013)。知識管理價值創新與開放分享。新北市：華立圖書股份有限公司。  延伸查詢new window
2.勤業管理顧問公司、許史金(2001)。知識管理推行實務。商周出版社。  延伸查詢new window
3.黃光國(2003)。社會科學的理路。臺北：心理出版社。  延伸查詢new window
4.Arthur Andersen Business Consulting(1999)。Zukai Knowledge Management。Tokyo：Toyo Keizai Inc.。  new window
5.Liebowitz, Jay(2000)。Building organizational intelligence: A knowledge management primer。CRC Press。  new window
6.林東清、Probst, Gilbert、Raub, Steffen、Romhardt, Kai(2003)。知識管理。臺北：智勝文化事業有限公司。  延伸查詢new window
7.Sallis, E.、Jones, G.(2002)。Knowledge management in education: Enhancing learning and education。London：Biddles。  new window
8.野中郁次郎、竹內弘高、楊子江、王美音(1997)。創新求勝：智價企業論。臺北市：遠流出版事業股份有限公司。  延伸查詢new window
9.Wiig, K. M.(1993)。Knowledge Management Foundations: Thinking About Thinking-How People and Organizations Represent, Create and Use Knowledge。Texas：Schema Press。  new window
10.勤業管理顧問公司、劉京偉(2000)。知識管理的第一本書：運用知識管理提升企業核心能力。臺北市：商周。  延伸查詢new window
11.Nonaka, Ikujiro、Takeuchi, Hirotaka(1995)。The knowledge-creating company: How Japanese companies create the dynamics of innovation。Oxford University Press。  new window
12.Davenport, Thomas H.、Prusak, Laurence(1998)。Working Knowledge: How Organizations Manage What They Know。Harvard Business School Press。  new window
其他
1.Skyrme, D.(1997)。Knowledge Management: Making Sense of an Pzymoron，http://www.skyrme.com/insights/22km.htm， 2007/08/01。  new window
圖書論文
1.de Hoog, R.、van Heijst, G.、Edwards, J. S.、Mallis, R.、van der Meij, B.、Taylor, R. M.、van der Spek, R.(1999)。Investigating a Theoretical Framework for Knowledge Management: A Gaming Approach。Knowledge Management Handbook。New York：CRC Press。  new window
2.Polanyi, M.(1966)。The Tacit Dimension。Knowledge in Organzations。Newton, MA：Butterworth-Heinemann。  new window
 
 
 
 
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