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題名:影響智慧型手機再購意願因素之研究--轉換成本及知覺風險之調節效果
書刊名:管理實務與理論研究
作者:陳欽雨呂博裕 引用關係楊士賢
作者(外文):Chen, Chin-yeuLeu, Bor-yuhYoung, Shih-xiang
出版日期:2018
卷期:12:1
頁次:頁43-64
主題關鍵詞:消費慣性產品創新知覺風險轉換成本Consuming inertiaProduct innovationSwitch costPerceived risk
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:0
  • 點閱點閱:341
期刊論文
1.Ziamou, P.、Ratneshwar, S.(2002)。Promoting Consumer Adoption of High-Technology Products: Is More Information Always Better?。Journal of Consumer Psychology,12(4),341-351。  new window
2.Pahnila, S.、Warsta, J.(2010)。Online Shopping Viewed from a Habit and Value Perspective。Behaviour & Information Technology,29(6),621-632。  new window
3.Hua, S. Y.、Wemmerlöv, U.(2006)。Product change intensity, product advantage, and market performance: an empirical investigation of the PC industry。Journal of Product Innovation Management,23(4),316-329。  new window
4.Nowlis, Stephen M.、Simonson, Itamar(1996)。The Effect of New Product Features on Brand Choice。Journal of Marketing Research,33(1),36-46。  new window
5.Limayem, M.、Hirt, S. G.(2003)。Force of habit and information systems usage: Theory and initial validation。Journal of the Association for Information Systems,4(1),65-95。  new window
6.Bloemer, J. M. M.、Kasper, H. D. P.(1994)。The impact of satisfaction on brand loyalty: urging on classifying satisfaction and brand loyalty。Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior,7,152-160。  new window
7.Hoyer, Wayne D.、Brown, Steven P.(1990)。Effects of brand awareness on choice for a common, repeated-purchase product。Journal of Consumer Research,17(2),141-148。  new window
8.Sirdeshemukh, D.、Singh, J.、Sabol, B.(2002)。Consumer Trust, Value, and Loyalty in Relation Exchanges。Journal of Marketing,66(1),15-37。  new window
9.Bowen, John T.、Shoemarker, Stowe(1998)。Loyalty: A Strategic Commitment。Cornell Hotel and Restaurant Administration Quarterly,39(1),12-25。  new window
10.Colgate, M. R.、Danaher, P. J.(2000)。Implementing a Customer Relationship Strategy: The Asymmetric Impact of Poor versus Excellent Execution。Journal of the Academy of Marketing Science,28(3),375-387。  new window
11.Laroche, Michel、Kim, Chankon、Zhou, Lianxi(1996)。Brand Familiarity and Confidence as Determinants of Purchase Intention: An Empirical Test in a Multiple Brand Context。Journal of Business Research,37(2),115-120。  new window
12.Butz, Howard E. Jr.、Goodstein, Leonard D.(1996)。Measuring Customer Value: Gaining the Strategic Advantage。Organizational Dynamics,24(3),63-77。  new window
13.Grønholdt, Lars、Martensen, Anne、Kristensen, Kai(2000)。The Relationship between Customer Satisfaction and Loyalty: Cross-industry Differences。Total Quality Management,11(4-6),509-514。  new window
14.Zeelenberg, Marcel、Pieters, Rik(2004)。Beyond Valence in Customer Dissatisfaction: A Review and New Findings on Behavioral Responses to Regret and Disappointment in Failed Services。Journal of Business Research,57(4),445-455。  new window
15.Calantone, R. J.、Kim, D.、Schmidt, J. B.、Cavusgil, S. T.(2006)。The Influence of Internal and External Firm Factors on International Product Adaptation Strategy and Export Performance: A Three-Country Comparison。Journal of Business Research,59(2),176-185。  new window
16.Hart, S.、Hultink, E. J.、Tzokas, N.、Commandeur, H. R.(2003)。Industrial companies' evaluation criteria in new product development gates。Journal of Product Innovation Management,20(1),22-36。  new window
17.Alamro, A.、Rowley, J.(2011)。Antecedents of brand preference for mobile telecommunication services。Journal of Product and Brand Management,20(6),475-486。  new window
18.Almirall, E.、Casadesus-Masanell, R.(2010)。Open versus closed innovation: A model of discovery and divergence。Academy of Management Review,35(1),27-47。  new window
19.Bhat, S.、Burkhard, R.、O'Donnell, K. A.、Wardlow, D. L.(1998)。An investigation of consumer software upgrading behavior。Journal of Marketing Theory and Practice,6(2),87-96。  new window
20.Jena, S.、Guin, K. K.、Dash, S. B.(2011)。Effect of relationship building and constraint-based factors on business buyers' relationship continuity intention。Journal of Indian Business Research,3(1),22-42。  new window
21.Lazarevic, V.(2012)。Encouraging brand loyalty in fickle generation Y consumers。Young Consumers,13(1),45-61。  new window
22.Mende, M.、Bolton, R. N.、Bitner, M. J.(2013)。Decoding customer-firm relationships: How attachment styles help explain customers, preference for closeness, repurchase intentions, and changes in relationship breadth。Journal of Marketing Research,50(1),125-142。  new window
23.Bitner, M. J.、Petzer, D. J.、Weideman, A.(2016)。The interrelationships between customer satisfaction, brand loyalty and relationship intentions of Generation Y consumers towards smart phone brands。Economic and Management Sciences,47,25-34。  new window
24.Mukheijee, A.、Hoyer, W. D.(2001)。The effect of novel attribution product evaluation。Journal of Consumer Research,28(3),462-472。  new window
25.Robertson, T. S.(1984)。Marketing's potential contribution to consumer behavior research: The case of diffusion theory。Advances in Consumer Research,11,484-489。  new window
26.Yi, Y.、Jeon, H.、Choi, B.(2013)。Segregation vs aggregation in the loyalty program: the role of perceived uncertainty。European Journal of Marking,47(8),1238-1255。  new window
27.Beatty, Sharon E.、Smith, Scott M.(1987)。External search effort: An investigation across several product categories。Journal of Consumer Research,14(1),83-95。  new window
28.Dowling, Grahame R.、Staelin, Richard(1994)。A model of perceived risk and intended risk-handling activity。Journal of consumer Research,21(1),119-134。  new window
29.Prus, Amanda、Brandt, D. Randall(1995)。Understanding Your Customers: What You Can Learn from a Loyalty Index。Marketing Tools,2(5),10-14。  new window
30.Doney, Patricia M.、Cannon, Joseph P.(1997)。An Examination of the Nature of Trust in Buyer-Seller Relationship。Journal of Marketing,61(2),35-51。  new window
31.Ram, Sundaresan、Sheth, Jagdish N.(1989)。Consumer Resistance to Innovations: The Marketing Problem and its Solutions。Journal of Consumer Marketing,6(2),5-14。  new window
32.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。  new window
33.Burnham, Thomas A.、Frels, Judy K.、Mahajan, Vijay(2003)。Consumer Switching Costs: A Typology, Antecedents, and Consequences。Journal of the Academy of Marketing Science,31(2),109-126。  new window
34.Dick, Alan S.、Basu, Kunal K.(1994)。Customer Loyalty: Toward an Integrated Conceptual Framework。Journal of the Academy of Marketing Science,22(2),99-113。  new window
35.Oliver, Richard L.、Rust, Roland T.、Varki, Sajeev(1997)。Customer Delight: Foundations, Findings, and Managerial Insight。Journal of Retailing,73(3),311-336。  new window
36.Selnes, Fred(1993)。An Examination of the Effect of Product Performance on Brand Reputation, Satisfaction and Loyalty。European Journal of Marketing,27(9),19-35。  new window
37.Kamins, M. A.、Marks, L. J.(1999)。The Perception of Kosher as a Third Party Certification Claim in Advertising for Familiar and Unfamiliar Brands。Journal of the Academy of Marketing Science,19(3),177-185。  new window
38.Anderson, Rolph E.、Srinivasan, Srini S.(2003)。E-Satisfaction and E-Loyalty: A Contingency Framework。Psychology & Marketing,20(2),123-138。  new window
39.Kim, Dan J.、Ferrin, Donald L.、Rao, H. Raghav(2008)。A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents。Decision Support Systems,44(2),544-564。  new window
40.Szymanski, David M.、Henard, David H.(2001)。Customer Satisfaction: A Meta-analysis of the Empirical Evidence。Journal of the Academy of Marketing Science,29(1),16-35。  new window
41.Liao, C.、Palvia, P.、Lin, H.-N.(2006)。The Roles of Habit and Web Site Quality in E-commerce。International Journal of Information Management,26(6),469-483。  new window
42.Reichheld, Frederick F.、Sasser, W. Earl Jr.(1990)。Zero Defections: Quality Comes to Services。Harvard Business Review,68(5),105-111。  new window
43.McKnight, D. Harrison、Chervany, Norman L.(2001)。What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology。International Journal of Electronic Commerce,6(2),35-59。  new window
44.Garretson, Judith A.、Clow, Kenneth E.(1999)。The influence of coupon face value on service quality expectations, risk perceptions and purchase intentions in the dental industry。Journal of Services Marketing,13(1),59-72。  new window
45.Jacoby, Jacob、Kaplan, L. B.(1972)。The components of perceived risk。Advances in Consumer Research,3(3),382-393。  new window
46.Park, C. Whan、Jaworski, Bernard J.、MacInnis, Deborah J.(1986)。Strategic Brand Concept-Image Management。Journal of Marketing,50(4),135-145。  new window
47.Sönmez, Sevil F.、Graefe, Alan R.(1998)。Determining Future Travel Behavior from Past Travel Experience and Perceptions of Risk and Safety。Journal of Travel Research,37(2),171-177。  new window
48.Jones, Thomas O.、Sasser, W. Earl Jr.(1995)。Why Satisfied Customers Defect?。Harvard Business Review,73(6),88-99。  new window
49.Ouellette, J. A.、Wood, W.(1998)。Habit and intention in everyday life: The multiple processes by which past behavior predicts future behavior。Psychological Bulletin,124,54-74。  new window
50.Baron, Reuben M.、Kenny, David A.(1986)。The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations。Journal of Personality and Social Psychology,51(6),1173-1182。  new window
研究報告
1.Lee, M. K. O.(1999)。A Comprehensive Model of Internet Consumer Satisfaction。City University of Hong Kong。  new window
圖書
1.Rogers, Everett M.(1995)。Diffusions of Innovations。New York:The Free Press。  new window
2.Hair, J. F. Jr.、Black, W. C.、Babin, B. J.、Anderson, R. E.、Tatham, R. L.(2010)。Multivariate Data Analysis。Prentice-Hall。  new window
3.Assael, H.(2001)。Consumer Behavior and Marketing Action。Cincinnati, OH:Southwestern College Publishing。  new window
4.Benedetto, C. A.、Di Crawford, C. A.(2008)。New Products Management。New York, NY:McGraw-Hill。  new window
5.Griffin, J.(1996)。Customers Loyalty。New York NY:Simon & Schuster Inc.。  new window
6.Porter, M. E.(1997)。Competitive Strategy: Techniques for Analyzing Industries and Competitors。NY:MaCmillan。  new window
7.Pride, W. M.、Ferrell, O. C.(2011)。Marketing Express。Belmont, CA:Cengage Learning。  new window
8.Howard, John A.(1989)。Consumer Behavior in Marketing Strategy。Prentice Hall。  new window
9.Bauer, Raymond A.(1960)。Consumer Behavior as Risk Taking: Dynamic Marketing for Changing World。Chicago, IL:American Marketing Association。  new window
10.Kotler, P.、Keller, K. L.(2008)。Marketing Management。Prentice Hall。  new window
11.Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。  new window
 
 
 
 
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