| 期刊論文1. | Khalaf, A. B.、Rasli, A.、Ratyan, A. T.(2013)。Building Customer Satisfaction from the Perspective of Employee Satisfaction。International Journal of Academic Research,5(2),297-301。 | 2. | Verhoef, Peter C.、Lemon, Katherine N.、Parasuraman, Ananthanarayanan Parsu、Roggeveen, Anne L.、Tsiros, Michael、Schlesinger, Leonard A.(2009)。Customer experience creation: Determinants, dynamics and management strategies。Journal of Retailing,85(1),31-41。 | |