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題名:Building Internal Competencies, Capabilities, and Capacity to Deliver Great Customer Experiences
書刊名:International Journal of Business and Economics
作者:de Villiers, RouxelleColeman, Linda
出版日期:2017
卷期:16:3
頁次:頁319-321
主題關鍵詞:Brand reputation capabilitiesCompetenciesEmployee empathyService excellence
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(3) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:3
  • 共同引用共同引用:0
  • 點閱點閱:5
期刊論文
1.Khalaf, A. B.、Rasli, A.、Ratyan, A. T.(2013)。Building Customer Satisfaction from the Perspective of Employee Satisfaction。International Journal of Academic Research,5(2),297-301。  new window
2.Verhoef, Peter C.、Lemon, Katherine N.、Parasuraman, Ananthanarayanan Parsu、Roggeveen, Anne L.、Tsiros, Michael、Schlesinger, Leonard A.(2009)。Customer experience creation: Determinants, dynamics and management strategies。Journal of Retailing,85(1),31-41。  new window
 
 
 
 
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