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題名:資訊傳播科技系統與傳播溝通功能之關聯研究:企業組織的個案分析
書刊名:新聞學研究
作者:趙雅麗 引用關係
作者(外文):Chao, Yaly
出版日期:1999
卷期:59
頁次:頁91-131
主題關鍵詞:電腦中介傳播/溝通傳播科技系統設計傳播/溝通環境傳播/溝通使用傳播/溝通行為傳播/溝通規範組織傳播/溝通結構化理論Computer-mediated communicationCommunication technological system designCommunicative environmentsCommunicative usesCommunication behaviorsCommunication rulesOrganizational communicationStructuration theory
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(2) 博士論文(2) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:25
  • 點閱點閱:35
     資訊化的時代,資訊傳播科技系統(information-communication technological systems,以下簡稱ICTSs)在經濟層面扮演了關鍵性的角色,了解ICTSs之 設計與溝通使用間的互動關係,有助組織因應變遷中的全球經濟。本研究即針對國內組織 傳播研究範疇中,尚未被充分觸及之ICTSs的領域,作一初探性的研究,旨在探討以電腦 為主的ICTSs設計上的選擇,與企業組織成員間傳播溝通之實際使用狀況間的互動關係, 1)以了解ICTSs的設計過程、特徵、考量與選擇和組織成員溝通情況間的關聯性。 本研究透過個案分析途徑(casestudyresearch),採文獻資料檢閱、自然觀察與深度 訪談的研究方法蒐集資料,針對國內兩家資訊科技公司進行實地觀察與案例分析。本研究 發現,ICTSs在設計上的選擇或特徵,不僅會為使用者形成特定的溝通環境,也會進而使 動鼓勵或限制抑止了科技中介環境中,成員的傳播溝通使用行為;然而,本研究結果也顯 示,使用者乃是有目地的行動主體(purposive agents),在使用ICTSs的過程中,具有主 控權,也會對系統所構成的環境進行「再定義」(re-define)與「再建構」(re- construct)。因此,本研究建議,在強調系統設計結構的重要性時,尤需體認其為社會系 統的一環,除了技術層面的可行性外,更應將使用者需求、人文、組織等社會性因素充分 納入設計過程約考量中。
     With the coming of the information society, information-communication technological systems (ICTSS) have increasingly played pivotal roles in economic spheres. Understanding the ways ICTSs facilitate communicative uses will help organizations better cope with the changing global economy. The studies of communicative aspects of ICTSs in organizations have largely been ignored by communication scholars in Taiwan. This research thus aims at filling this lacuna. The purpose of this study is to explore the inter- relationship between system design choices and communicative uses of ICTSs in business organizations. Case Studies of two computer companies in Taiwan were conducted. Research data was gathered by three methods: documentation research, natural observation and in-depth interviews. Research results show that ICTS design choices and features not only constitute distinct communicative environment for users, but also enable or constrain certain users communicative behaviors in technology-mediated communicative environments. Research findings also reveal that users have the capacities to redefine or re-construct technology-mediated communicative environments by using the ICTSs given that users 'are purposive agents. This study suggests that ICTSs should be considered as parts of the overall social system. In addition to considering technical feasibility, ICTS designers should take into account factors such as distinct users' needs, specific organizational requirements and social customs.
期刊論文
1.Rice, Ronald E.、Grant, August E.、Schmitz, Joseph A.、Torobin, J.(1990)。Individual and network influences on the adoption and perceived outcomes of electronic messaging。Social Networks,12(1),27-55。  new window
2.Johnson, K.、Hiltz, S. R.(1990)。User Satisfaction with Computer-Mediated Communication Systems。Management Science,36(6),739-764。  new window
3.趙雅麗、劉慧娟(19960700)。資訊傳播科技系統設計:一個結構化理論為主的建構模式。新聞學研究,53,231-250。new window  延伸查詢new window
4.傅志忠、陳信雄(19961200)。臺灣資訊業使用電子郵件系統之研究。資管評論,6,1-16。  延伸查詢new window
5.Allen, T. J.、Hauptman, O.(1987)。The influence of communication technologies on organizational structure: A conceptual model for future research。Communication Research,14(5),575-587。  new window
6.Barnes, Sue、Greller, Leonore M.(1994)。Computer-mediated communication in the organization。Communication Education,43(2),129-142。  new window
7.Corbin, D. S.(199010)。Tying it all together: Email at Boeing Aerospace。ASM/Journal of Systems Management,11-16。  new window
8.Hiltz, S. R.、Johnson, K.(1989)。Measuring acceptance of computer-mediated communications systems。Journal of the American Society for Information Science,40,386-397。  new window
9.Ku, Linlin(1996)。Social and nonsocial uses of electronic messaging systems in organizations。The Journal of Business Communication,33,297-325。  new window
10.Kumar, K.、Bjørn-Andersen, N.(1990)。A cross-cultural comparison of IS designer values。Communications of the ACM,33(5),528-538。  new window
11.Leonard-Barton, D.、Deschamps, I.(1988)。Managerial influence in the implementation of new technology。Management Science,34,1252-1265。  new window
12.Marcus, A.(1993)。Human communications issues in advanced UIS。Communication of the ACM,36(4),101-109。  new window
13.Olson, M. H.(1982)。New information technology and organizational culture。MIS Quarterly,6(Special Issue),71-92。  new window
14.Poole, M. S.、Holmes, M.、DeSanctis, G.(1991)。Conflict management in a computer-supported meeting environment。Management Science,37(8),926-953。  new window
15.Rice, R. E.、Hughes, D.、Love, G.(1989)。Usage and outcomes of electronic messages at an R&D organization: Situational constraints, job level and media awareness。Office, Technology and People,5(2),141-161。  new window
16.Safayeni, F.、Lee, E.、Macgregor, J.(1988)。An empirical investigation of two electronic mail systems。Behaviour and Information Technology,7(4),361-372。  new window
17.Saunders, C. S.(1981)。Management information systems, communication, and departmental power: An integrative model。Academy of Management Review,6,431-442。  new window
18.Saunders, C. S.、Robey, D.、Vaverek, K. A.(1994)。The persistence of status differentials in computer conferencing。Human Communication Research,20(4),443-472。  new window
19.Sherblom, John(1988)。Direction, Function, and Signature in Electronic Mail。Journal of Business Communication,25(4),39-54。  new window
20.Dobos, J.(1992)。Gratification Models of Satisfaction and Choice of Communication Channels in Organizations。Communication Research,19(1),29-51。  new window
21.Spears, Russell、Lea, Martin(1994)。Panacea or panopticon: The hidden power in computer-mediated communication。Communication Research,21(4),427-459。  new window
22.Rice, R. E.(1992)。Task analyzability, use of new media and effectiveness: a multi-site exploration of media richness。Organization Science,3(4),475-500。  new window
23.Sproull, Lee S.、Kiesler, Sara B.(1986)。Reducing Social Context Cues: Electronic Mail in Organizational Communication。Management Science,32(11),1492-1512。  new window
24.Daft, Richard L.、Macintosh, Norman B.(1981)。A Tentative Exploration into the Amount and Equivocality of Information Processing in Organizational Work Units。Administrative Science Quarterly,26(2),207-224。  new window
25.Trevino, Linda Klebe、Webster, Jane(1992)。Flow in Computer-Mediated Communication: Electronic Mail and Voice Mail Evaluation and Impacts。Communication Research,19(5),539-573。  new window
26.Daft, Richard L.、Lengel, Robert H.、Trevino, Linda Klebe(1987)。Message Equivocality, Media Selection, and Manager Performance: Implications for Information Systems。MIS Quarterly,11(3),355-366。  new window
27.Schmitz, Joseph、Fulk, Janet(1991)。Organizational Colleagues, Media Richness, and Electronic Mail: A Test of the Social Infuence Model of Technology Use。Communication Research,18(4),487-523。  new window
28.Trevino, L. K.、Lengel, R. H.、Daft, R. L.(1987)。Media Symbolism, Media Richness, and Media Choice in Organizations: A Symbolic Interactionist Perspective。Communication Research,14(5),553-574。  new window
會議論文
1.趙雅麗、劉慧娟(1995)。傳播科技系統的設計:媒介與訊息設計之初探。閱聽人及訊息策略學術研討會,國立中正大學電訊傳播研究所主辦 (會議日期: 3月25-26日)。嘉義。  延伸查詢new window
研究報告
1.汪琪、臧國仁(1993)。傳播學門人力資源的現況分析。  延伸查詢new window
2.Hiltz, S. R.、Johnson, K.(1985)。Determinants of acceptance of computer-mediated communications systems。Computerized Conferencing and Communications Centre, New Jersey Institute of Technology.。  new window
學位論文
1.陶元重(1996)。資訊科技對組織結構之影響--一個整合的解釋架構(碩士論文)。國立交通大學。  延伸查詢new window
2.張緯良(1990)。資訊技術之運用對組織的影響(博士論文)。國立政治大學。new window  延伸查詢new window
3.蔡鳳月(1996)。影響電子郵件實施成效因素之研究(碩士論文)。國立交通大學。  延伸查詢new window
4.周志宏(1995)。辦公室自動化與組織傳播之關聯性研究:以研發機構為例(碩士論文)。國立交通大學。  延伸查詢new window
5.施勝文(1994)。資訊科技於再造工程之角色(碩士論文)。國立政治大學。  延伸查詢new window
6.丁麗雪(1994)。行政管理資訊系統的使用者滿足之研究(碩士論文)。國立政治大學。  延伸查詢new window
7.方慎德(1992)。電子郵件引入中文環境對組織之影響及研究(碩士論文)。國立清華大學。  延伸查詢new window
8.王廷俊(1992)。影響辦公室自動化成效因素的研究(碩士論文)。國立政治大學。  延伸查詢new window
9.王淑如(1994)。辦公室自動化對組織之衝擊探討(碩士論文)。東海大學。  延伸查詢new window
10.王智勇(1992)。創新的組織(碩士論文)。國立政治大學。  延伸查詢new window
11.林龍生(1990)。管理資訊系統之施行及其對組織權力分配影響之研究(碩士論文)。國立中興大學。  延伸查詢new window
12.李玉娟(1992)。資訊科技之運用與臺灣企業組織結構及其權力分配之關係探討(碩士論文)。國立成功大學。  延伸查詢new window
13.柯文珍(1994)。組織核心能力與競爭優勢--資訊科技之策略性運用(碩士論文)。國立政治大學。  延伸查詢new window
14.吳佳嬙(1991)。引進資訊科技對製造業組織的影響--個案研究(碩士論文)。輔仁大學。  延伸查詢new window
15.沈銘宏(1992)。臺灣企業運用資訊科技對組織控制影響之探討(碩士論文)。國立成功大學。  延伸查詢new window
16.姚志雄(1994)。在公司策略影響下資訊技術作為對組織經營績效之影響--以壽險業為例(碩士論文)。國立政治大學。  延伸查詢new window
17.陳俊安(1994)。資訊科技對組織學習的影響(碩士論文)。國立中央大學。  延伸查詢new window
18.陳博琦(1988)。企業電腦化之組織與系統因素對企業績效影響之研究(碩士論文)。國立臺灣科技大學。  延伸查詢new window
19.黃健豪(1994)。資訊科技促成企業處理程序再生工程的個案研究(碩士論文)。國立交通大學。  延伸查詢new window
20.蔡愉玲(1994)。科技對組織的影響(碩士論文)。國立中興大學。  延伸查詢new window
21.曹紋察(1991)。企業運用資訊科技影響組織結構--互動過程之一研究(碩士論文)。淡江大學。  延伸查詢new window
22.盧正宗(1994)。網路科技對組織的影響(碩士論文)。國立中央大學。  延伸查詢new window
23.龍仕璋(1993)。資訊科技的運用--重要管理課題研究(碩士論文)。國立中央大學。  延伸查詢new window
24.楊啟榮(1993)。企業資訊系統建置的概念性架構之探討:採組織觀點(碩士論文)。中國文化大學。  延伸查詢new window
25.林耀欽(1994)。資訊技術對企業程序之影響(博士論文)。國立政治大學,臺北。new window  延伸查詢new window
26.柳林緯(1996)。組織中電腦中介傳播系統使用之研究:以電子郵件為例(碩士論文)。國立交通大學。  延伸查詢new window
27.陳焜元(1996)。行政管理資訊系統使用者參與效果之研究--技術接受性模式檢證(碩士論文)。國立政治大學。  延伸查詢new window
28.齊立平(1996)。電子郵件的使用對組織傳播民主化的影響(碩士論文)。國立交通大學。  延伸查詢new window
29.楊棋材(1989)。組織引進資訊新科技的個案研究(碩士論文)。國立交通大學。  延伸查詢new window
30.易進源(1996)。台灣大型企業資訊應用現況與影響資訊化成熟度之因素探討(碩士論文)。國立中正大學。  延伸查詢new window
31.林如貞(1996)。組織引入網際網路(Internet)的影響--台灣經驗(碩士論文)。國立中央大學。  延伸查詢new window
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