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題名：情緒表現規則與醫生離職傾向的中介調節因素研究
書刊名：應用心理學
作者：田思雨／習怡衡／王穎／江新會
出版日期：2016
卷期：22(4)
頁次：291-303
主題關鍵詞：情緒表現規則；工作負荷；工作倦怠；離職傾向；被中介的調節；Emotional display rules；Work load；Work burnout；Turnover intention；Mediated moderation
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  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
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  • 共同引用共同引用:0
  • 點閱點閱:5
為理解醫生的情緒工作要求導致離職傾向的影響機制,本研究以資源保存理論為基礎提出一個工作負荷強化情緒表現規則導致工作倦怠并作用到離職傾向的被中介的調節效應模型。對1872名醫生樣本路徑分析結果表明:醫生的情緒表現規則和工作負荷都是通過情緒耗竭進而影響其離職傾向;同時,情緒表現規則與工作負荷對情緒耗竭的調節效應顯著,并進一步影響到醫生的離職傾向。基于這些發現,筆者討論了理論及實踐意義,并指出未來研究方向。
This study proposes a mediated moderation modelguided by the theoryof the conservation of resources,which hypothesizes that workload enhances the effect of emotional display rules on the rate of burnout and turnover intentions,in orderto further our understanding of how emotional job demands induce the turnover intentions of doctors.The results of a path analysis of a sample of 1,872 doctors indicate that both emotional display rules and workload influenced turnover intention through emotional exhaustion,whilst the interactive effects of emotional display rules and workload on emotional exhaustion were significant,further affecting turnover intention.The theoretical and practical implications,as well as future research orientation,are further discussed.
期刊論文
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21.Chau, S. L.、Dahling, J. J.、Levy, P. E.、Diefendorff, J. M.(2009)。A predictive study of emotional labor and turnover。Journal of Organizational Behavior，30(8)，1151-1163。  new window
22.Edwards, Jeffrey R.、Lambert, Lisa Schurer(2007)。Methods for integrating moderation and mediation: A general analytical framework using moderated path analysis。Psychological Methods，12(1)，1-22。  new window
23.Le Blanc, P. M.、Bakker, A. B.、Peeters, M. C. W.、Van Heesch, N. C. A.、Schaufeli, W. B.(2001)。Emotional job demands and burnout among oncology care providers。Anxiety, Stress and coping，14(3)，243-263。  new window
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27.林葉、李燕萍(2016)。高承諾人力資源管理對員工前瞻性行為的影響機制--基於計劃行為理論的研究。南開管理評論，2016(2)，114-123。  延伸查詢new window
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29.Alarcon, Gene M.(2011)。A meta-analysis of burnout with job demands, resources, and attitudes。Journal of Vocational Behavior，79(2)，549-562。  new window
30.Ghorpade, J.、Lackritz, J.、Singh, G.(2011)。Personality as a moderator of the relationship between role conflict, role ambiguity, and bumout。Journal of Applied Social Psychology，41(6)，1275-1298。  new window
31.Grandey, A. A.、Gabriel, A. S.(2015)。Emotional labor at a crossroads: Where do we go from here?。Social Science Electronic Publishing，2(1)，323-349。  new window
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會議論文
1.Best, R. G.、Downey, R. G.、Jones, R. G.(1997)。Incumbent perceptions of emotional work requirements。The 12th annual conference of the Society for Industrial and Organizational Psychology。St. Louis, MO。  new window
圖書
1.陳曉萍、徐淑英、樊景立(2012)。組織與管理研究的實證方法。北京大學出版社。  延伸查詢new window
2.Liang, K. G.(2000)。Fairness in Chinese Organizations。ProQuest Information & Learning。  new window
3.Maslach, C.(1982)。Burnout: The Cost of Caring。ISHK。  new window
單篇論文
1.Jiang, X.，Tian, S.，Xi, Y.(2015)。Health workers' work-to-family conflict: The separate and joint effects of workload and emotion-rule dissonance。  new window
圖書論文
1.Castamheira, F.、Chambel, M. J.(2009)。Emotion work, psychological contract, and their relationship with burnout。New research trends in effectiveness, health, and work: A Criteos Scientific and Professional Account。  new window
 
 
 
 
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