一、中文部分
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丁興祥、賴誠斌(2001)，心理傳紀學的開展與應用：典範與方法，應用心理研究，12(冬)，77-106。
王和清(2001)，運用層級分析法探討引起醫療糾紛發生的因素「以某區域醫院為例」，國立雲林科技大學工業工程與管理所碩士論文。
王成志、楊沛青、李勝揚(2008)，告知後同意與醫病關係的提升－視病“猶親”？醫生真是病人“親密”的朋友嗎？中華民國家庭牙醫學雜誌，3(2)，52-56。
史麗珠、李絳桃、徐亞瑛、高淑芬、徐麗華、陳美伶(1999)，質性和量性分析之整合，台北市：桂冠圖書公司。
石崇良(2013)，談醫療糾紛與醫學倫理的困境，澄清醫護管理雜誌，19(2)，4-10。
呂佩佩、丁興祥、陳美伶、唐婉如(2005)，學術洪流中護理研究的定位-從質性研究與量化研究之源流談起，護理雜誌，52(6)，76-81。
李伯璋、曾平杉(2012)，醫療糾紛在臨床醫學與法律實務的探討，台北市：新醫林出版公司。
李明濱(2010)，從推動專業自主到提升醫療品質，台灣醫界，53(3)，111-112。
李鳳翱(2015)，談醫療糾紛調處之實務，醫療品質雜誌，9(5)，48 – 51。
吳正吉(1999），如何預防與解決醫療糾紛，醫事法學，6(1)，74-77。
吳金俊、呂炫堃(2012)，人工植牙的醫療糾紛—歐美觀點，台灣牙周醫誌，17(3)，253-259。
吳俊穎(2004)，由醫療糾紛的觀點看台灣實證醫學未來之發展，台灣醫學，8(4)，573-581。
吳俊穎(2009)，醫療糾紛與醫師特性分析，台灣醫學，13(2)，151-121。
吳俊穎、楊曾暐、賴惠蓁、陳榮基(2010)，醫療糾紛民事訴訟時代的來臨：台灣醫療糾紛民國91年至96年訴訟案件分析，台灣醫學，14(4)，359-369。
吳俊穎、楊增暐、賴惠蓁、陳榮基(2011)，醫療過失犯之刑法正義及刑罰，台灣醫學，15(6)，626-637。
吳俊穎、楊增暐、陳榮基(2013)，實證法學研究之基礎建設：醫療糾紛判決資料庫建置計畫，人文與社會科學簡訊，14(2)，69-79。
吳俊穎、陳榮基、楊增暐、賴惠蓁、吳佳勳(2013)，清官難斷醫務事？醫療過失責任與醫療糾紛鑑定，台北市：元照出版社。
吳俊穎、楊增暐、陳榮基(2013)，實證法學研究之基礎建設：醫療糾紛判決資料庫建置計畫，人文與社會科學，14(2)，69-79。
周心如、鄭宜昌、張宏文、蘇麗智(2010)，護理業務糾紛發生原因—以法院案例分析，護理暨健康照護研究，6(4)，271-279。
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林生傳(2003)，質性研究-教育研究法，台北：心理出版社。
林秋芬、陳玉枝、張文英、高靖秋、林月桂、盧美秀(2005)，醫療照護疏失原因之探討，長庚護理，16(1)，23-34。
林雅雯、陳依琪，(2008)，質化研究應用於醫務管理研究之省思，醫院，41(2)，42-49。
林盈君、張詠涵、施妙芳(2009)，照護新生兒死亡產婦面臨哀傷之護理經驗，長庚科技學刊，10，59-72。
林執中、陳昭如、顏厥安(2011)，讓法學看見經驗的世界：臺灣法實證研究資料庫介紹，人文與社會科學，12(2)，14-32。
林子忻(2015)，從風險管理概念談醫療糾紛之預防與處理—從參訪哈佛風險管理基金會（RMF）談起，醫療品質雜誌，9(6)，9-14。
邱聰智(2004)，一般危險責任與法律適用-以責任主體之爭論為中心，台灣本土法學雜誌，60，137-147。
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邱繼智(2007)，建構學習型組織(二版)，台北市：華立圖書出版社。
胡笑霞(2009)，美國山際衛生組織不斷改善醫療品質的創新歷程，澳門護理雜誌，8(2)，8-14。
姚嘉昌(2001)，醫療糾紛之探討，臺灣醫界，44(12)，64-66。
侯英冷(1999)，探討醫療無過失責任的適宜性，月旦法學雜誌，49，127-136。
侯英冷(2001)，醫療行為的民事上賠償責任從德國醫師責任法(Arzthaftungsrecht)切入探討(上)，月旦法學雜誌，72，121-124。
許君強、洪敬宜、湯澡薰、楊哲銘(2008)，台北市醫療爭議解決途徑之分析，北
市醫學雜誌，5(6)，13-23 。
許勝評、遲玉堃(2012)，台灣地區從事矯正治療醫師之醫療糾紛調查初步研究，
中華民國齒顎矯正學會雜誌，24(1)，15-23。
曾惠明(2005)，護理業務糾紛的危機管理，護理雜誌，52(2)，48-55。
陳田井麗(2013)，我國知識密集型服務業發展現況分析，經建會綜合計劃處，
2015年11月11日，摘自： http://cdnet.stpi.narl.org.tw/techroom/policy/2013/policy_13_030.htm
陳俞沛(2013)，醫療糾紛與醫師業務責任保險，北市中醫會刊，68(8)，53-58。
陳楚杰(1992)，醫院組織與管理，台北市：宏翰文化事業公司。
陳運財(2010)，醫事刑法/醫療刑事訴訟之證明活動，月旦法學雜誌，183，5-20。
陳榮基、謝啟瑞(1991)，醫療糾紛對醫療成本之影響：台灣西醫師的實證研究，
衛生福利部87年委託研究計畫。
陳榮基(1994)，台灣醫療糾紛的頻率及原因的分類，台灣醫界，37(6)，102-106。
陳忠五(2004)，醫療糾紛的現象與問題，台灣本土法學雜誌，55，1-4。
陳澤義(2012)，服務行銷管理(四版)，台北市：華泰文化出版社。
陳曉萍、徐淑英、樊景立、鄭伯壎(2008)，組織與管理研究的實證方法，台北市：
華泰文化出版社。
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張元勳、戴曉明(2000)，醫療事故致殘程度與事故參與度，證據科學，1，37-38。
張婷(2015)，由法律面審視電子病歷與醫療糾紛，醫療品質雜誌，9(1)，46-58。
程亦斌、遲少宇(2006)，醫療糾紛的法學鑑定程序，中國司法鑑定，4，36-37。
黃家齊編譯（2011），組織行為學(13版)，台北市：華泰文化出版社。
黃明新(2012)，探討品牌權益對服務失誤與不滿意度關係和服務補救與滿意度關係之干擾效果，管理學報，29(4)，355 – 371。
黃鵬飛譯(2003)，服務行銷，台北市：華泰文化出版社。
黃立(2009)，醫療糾紛處理條例草案解析，月旦法學雜誌，164，5-36。
景鴻鑫、林鈺峰(2005)，安全裕度－飛航人為疏失風險評估，國立成功大學航空太空學系碩士論文。
楊秀儀(2002)，論醫療糾紛之定義、成因及歸責原則，台灣本土法學雜誌，39， 121-131。
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蔡秀男(2014)，99%醫療糾紛都是可以避免的，台北市：貓頭鷹出版社。
蔡文惠、周建河、李翠芬(2011)，醫療糾紛的預防，台灣口腔醫學衛生科學雜誌，27(1)，48-56。
蔡政宏、李幸紋(2013)，以內容分析法探討產業特殊性對服務失誤與補救模式之影響，正修學報，26，129-146。
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盧昆宏、邱妙惠(2000)，服務品質衡量模式之建構－以醫療品質為例，中華管理評論，3(4)，127-144。
盧瑞芬、謝啟瑞(2000)，醫療經濟學初版，台北市：學富文化出版。
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鄭博文(1999)，醫療機構TQM推展中的人文關懷，全面醫療品質管理研討會。
鄭博文(2001)，運用層級分析法探討引起醫療糾紛發生的因素-以某區域醫院為例
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