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題名:科技干擾對員工作投入及生活滿意度之影響 :職家衝突的觀點
作者:潘福田
作者(外文):Fu-Tien Pan
校院名稱:大同大學
系所名稱:設計科學研究所
指導教授:孫碧娟
學位類別:博士
出版日期:2017
主題關鍵詞:科技干擾非工作時衝突工作時衝突工作壓力工作投入生活滿意度Technology interruptionnon-work conflictwork
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行動科技改變人與人之間的溝通與傳達,雖然帶來了許多便利及優點,但是也因此產生了許多不在預期中的結果,像是造成生活或工作上的干擾及衝突,本文研究根據角色模糊、工作-家庭疆界及資源保存理論來檢視行動科技在工作與生活和生活與工作之間的關係(也就是下班後接收到有關工作的科技干擾或者工作時接收到與工作無關的科技干擾),這兩個不同領域所產生的干擾是否會影響工作與生活之間的衝突,並且檢視工作與生活之間的衝突是否會對工作壓力產生影響,並進而探討工作壓力對工作投入及生活滿意度的影響。
針對台灣會計師事務所的員工,所收集的有效問卷共計為291份。研究結果顯示出行動科技所帶來的干擾(不論是從生活或者是從工作),都會提高非工作時或工作時的衝突,非工作時的衝突會正面的影響工作壓力,而工作壓力會對工作投入造成負面的影響,此外,工作壓力也會對員工的生活滿意度造成負面的影響。然而,工作時的衝突與工作壓力之間並無顯著的關係存在。本研究之結果不僅有助於彌補與行動科技有關的學術研究之不足,還提供了實務界在行動科技使用上的知識及可能造成的後果,並針對可能產生的問題發展出因應的策略或做法。
Availability of mobile technologies is rapidly spreading throughout the world and making unexpected impact on our lives. For example, it causes the plenty of conflicts due to technology-mediated interruptions. Our study based on the theory of role ambiguity, work/family border and conservative of resource to examines how technology-mediated cross-domain interruptions affects the people‘s work and personal life, and how the impact of conflict caused by outside the work and at work influences job stress. Moreover, our study also want to explore the relations among job stress, job engagement and life satisfaction.
Questionnaires are collected through the accounting firms with 291 employees. In this study, work-to-personal life interruptions is positively associated with work-to-personal life conflict and work-to-personal life conflict is also positively associated with job stress. On the other hand, personal life-to-work interruptions, it significantly affects personal life-to-work conflict, however, personal life-to-work conflict have no significantly influence on job stress. The results also revealed that job stress was negatively associated with job engagement, and job stress was found to be a significant predicator of life satisfaction.
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