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題名:訓練績優企業員工在工作自我效能對創新工作行為之影響:心理資本與社會資本的調節效果
作者:黃偉誠
作者(外文):HUANG, WEI-CHENG
校院名稱:國立臺北科技大學
系所名稱:技術及職業教育研究所
指導教授:張仁家
學位類別:博士
出版日期:2023
主題關鍵詞:訓練績優企業員工工作自我效能創新工作行為心理資本社會資本excellent training performance enterpriseswork self-efficacyinnovative work behaviorpsychological capitalsocial capital
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企業組織的創新源自於員工的「創新工作行為」,組織成員的「創新工作行為」對於各種組織的競爭優勢及長期的生存有著非常重要的影響。本研究以近8年(2015至2022年)獲得「國家人才發展獎」之訓練績優企業員工為對象,探討該企業員工在「工作自我效能」對「創新工作行為」之影響,另透過「心理資本」及「社會資本」之調節作用,以瞭解對兩者間之影響。以「工作自我效能」為自變項,「創新工作行為」為依變項,分別以「心理資本」及「社會資本」為調節變項,針對訓練績優企業員工發放「網路問卷」,共計回收問卷563份,有效問卷554份,透過描述性統計、單一樣本t檢定、驗證性因素分析及結構模型分析等方式進行統計分析。研究結論發現,訓練績優企業員工之「工作自我效能」、「創新工作行為」、「心理資本」及「社會資本」整體表現均為「中上」程度。「工作自我效能」對「創新工作行為」具正向影響,「心理資本」對「工作自我效能」及「創新工作行為」間之關係具正向調節效果,「社會資本」對「工作自我效能」及「創新工作行為」間之關係具正向調節效果,建議訓練績優企業應透過提供適當的培訓、賦予員工自主權及創造支持性友善環境等,以強化員工的工作自我效能,以激發員工展現創新工作行為,另提供心理支持和激勵,鼓勵員工建立積極的工作關係,協助員工增強「心理資本」及「社會資本」,以提升企業的競爭力與創新能力。
The innovation of enterprise organizations can be traced back to the “innovative work behavior” of employees, while the “innovative work behavior” of organization members has an extremely important impact on the competitive advantage and long term existence of various organizations. This research targeted employees at excellent training performance enterprises that won National Talent Development Awards (NTDA) over a nearly eight year period (2015-2022) and discussed the impact of these employees in terms of “work self-efficacy” and “innovative work behavior.” It also focused on the moderating effects of “psychological capital” and “social capital” to better understand the impact these have on each other. This research took “work self-efficacy” as an independent variable and “innovative work behavior” as a dependent variable with “psychological capital” and “social capital” as moderating variables respectively. It also employed questionnaire surveys, issuing “online questionnaires to employees at excellent training performance enterprises, of which 563 were returned with 554 valid samples. Statistical analysis was then conducted employing descriptive statistics, a one sample t-test, confirmatory factor analysis (CFA) and structural model analysis. As a result, this research concluded that the overall performance of employees at excellent training performance enterprises in terms of “work self-efficacy,” “innovative work behavior,” “psychological capital” and “social capital” was above average. In addition, “work self-efficacy” has a positive impact on “innovative work behavior.” Furthermore, “psychological capital” has a positive moderating effect on “work self-efficacy” and “innovative work behavior.” Moreover, “social capital” has a similar positive moderating effect on “work self-efficacy” and “innovative work behavior.” In light of these findings, it is proposed that excellent training performance enterprises should employ suitable training to ensure employees have a supportive and friendly environment that promotes autonomy and creativity as this enhances “work self-efficacy” and encourage employees to demonstrate “innovative work behavior.” Additionally, the provision of psychological support and motivation encourages employees to establish proactive work relationships, while also helping them to strengthen their “psychological capital” and “social capital,” thereby improving the competitiveness and creative capability of the enterprise.
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