網路社群社會資本與成員間助人行為之相關研究__臺灣人文及社會科學引文索引資料庫

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題名：	網路社群社會資本與成員間助人行為之相關研究
書刊名：	資訊管理學報
作者：	朱國明
作者(外文)：	Chu, Kuo-ming
出版日期：	2007
卷期：	14:2
頁次：	頁169-202
主題關鍵詞：	網路社群；助人行為；社會資本；資訊分享；知識貢獻；Online community；Helping behavior；Social capital；Information sharing；Knowledge contribution
原始連結：	連回原系統網址
相關次數：	被引用次數:期刊(8) 博士論文(1) 專書(0) 專書論文(0) 排除自我引用:8 共同引用:0 點閱:51

隨著上網人口的快速增加，進而促使網路社群的形成，而成員間在情感的支持下從事資訊分享與知識貢獻的助人行為，而過去的研究一直缺乏針對這個議題做有系統的探討。因此，本研究針對網路社群成員間的助人行為現象加以探討之外，並且更進一步探討網路社群的社會資本與助人行為的影響因素－網路社群本質，試圖透過不同領域學者對於助人行為做更深入的追蹤，以彌補過去學術與實務界之缺口。而結果顯示：在網路社群的社會資本與網路社群本質兩者均有利於網路成員的助人行為的產生，並且進一步發現網路社群是一個非常適合做資訊分享與知識交流的環境。最後，透過本研究所建立之完整的網路社群成員間助人行為模式之探討，可以提供給業者在提昇成員間資訊與知識的交流的參考依據。

以文找文

Despite the growing popularity of online communities, however, most theories in general exist a big problem: the issue of how to share information and knowledge the influential factors in online communities, have always been a major gap in the long-term existing realistic and academic world. Therefore, this research will discuss helping behavior of online community members, according to the integration of social capital, the nature of online community and browsing behavior, the study will be able to construct the complete framework, and further will discuses online community members' helping behavior that might depletion the mechanism in consumer-firm relationships. The results indicate that the elements of social capital and the natures of online community are positively related. Moreover further discovered social capital and the nature of online community are positively related to helping behavior. Therefore, the complete online community members’ helping behavior model may provide for industry continues leading to success in a competitive market.

以文找文

期刊論文
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24.	Adler, Paul S.、Kwon, Seok-Woo(2002)。Social Capital: Prospects for A New Concept。The Academy of Management Review，27(1)，17-40。
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26.	Inkpen, Andrew C.、Tsang, Eric W. K.(2005)。Social capital, networks, and knowledge transfer。The Academy of Management Review，30(1)，146-165。
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29.	Yli-Renko, Helena、Autio, Erkko、Sapienza, Harry J.(2001)。Social Capital, Knowledge Acquisition, and Knowledge Exploitation in Young Technology-Based Firms。Strategic Management Journal，22(6/7)，587-613。
30.	Ojala, M.(2002)。Adding External Knowledge to Business Web Sites。Online，26(4)，57-59。
31.	Deckop, J. R.、Crika, C. C.、Andersson, L. M.(2003)。Doing unto Others: The Reciprocity of Helping Behavior in Organizations。Journal of Business Ethics，47(2)，101。
32.	Burnett, G.、Buerkle, H.(2004)。Information Exchange in Virtual Communities: A Comparative Study。Journal of Computer Mediated Communication，9(2)。
33.	Anderson, Lisa R.、Mellor, J. M.、Milyo, J.(2004)。Social Capital and Contributions in a Public Goods Experiment。The American Economic Review: Papers and Proceedings，94(2)，373-376。
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會議論文
1.	Zhang, W.、Storck, J.(2001)。Peripheral Members in Online Communities。Boston, MA。
2.	Subramani, M. R.、Peddibhotla, N.(2004)。Determinants of Helping Behaviors in Online Groups: A Conceptual Model。Academy of Management Conference。New Orleans, LA。
3.	Suthers, D. D.、Harada, V. H.、Doane, W. E. J.、Yukawa, J.、Harris, B.(2004)。Technology-supported Systemic Reform: An Initial Evaluation and Reassessment。Santa Monica, CA。537-544。
4.	Iwan, Von W.、Katja, R.、Thorsten, T.(2004)。The Creation of Social and Intellectual Capital in Virtual Commnuities of Practce。0。
5.	Ruuskanen, P.(2004)。Social Capital and Innovations in Small and Medium Sized Enterprises。DRUID Summer Conference。0。
6.	Denison, T.、Hardy, G.、Johnson, G.、Stillman, L.、Schauder, D.(2002)。Community Networks: Identities, Taxonomies and Evaluations。Caulfield, Australia。
7.	Ginsburg, M.、Weisband, S.(2002)。Social Capital and Volunteerism in Virtual Commnuities: The Case of the Internet Chess Club。0。
8.	Mathwick, Charla、Klebba, Joanne(2003)。The Nature and Value of Virtual Community Participation。The Summer AMA Educators' Conference。0。

研究報告
1.	Chewar, C. M.、McCrickard, S.、Carroll, J. M.(2003)。Persistent Virtual Identity in Community Networks: Impact to Social Captial Value-chains。0。
2.	Rau, D.(2000)。Knowing Who Knows What: The Effect of Transactive Memory on the Relationship between Diversity of Expertise and Performance in Top Management Teams。0：University of Minnesota。
3.	Franke, N.、Shah, S.(2001)。How Community Matters for User Innovation: The "Open Source" of Sports Innovation。0。

學位論文
1.	Marks, P. V.(2001)。Sharing Knowledge through a Knowledge Management System: The Relative Effectiveness of Formal Control and Organizational Support，0。

圖書
1.	Kearsley, G.(2000)。Online education: Learning and teaching in cyberspace。Belmont, CA：Wadsworth Publishing。
2.	Castells, M.(2000)。The information age: Economy, society and culture, volume I: The rise of the network society。Blackwell。
3.	Grootaert, Christiaan、Van Bastelaer, Thierry(2002)。The Role of Social Capital in Development: An Empirical Assessment。Cambridge University Press。
4.	Fukuyama, F.(1995)。Trust: The Social Values and the Creation of Prosperity。New York：Free Press。
5.	Bressler, Stacey E.、Grantham, Charles E.(2000)。Communities of Commerce: Building Internet Business Communities to Accelerate Growth, Minimize Risk, and Increase Customer Loyalty。McGraw-Hill Education。
6.	Lin, Nan、Cook, Karen、Burt, Ronald S.(2001)。Social Capital--Theory and Research。New York, NY：Aldine De Gruyter Press。
7.	Preece, Jenny(2000)。Online Communities: Designing Usability, Supporting Sociability。John Wiley & Sons。
8.	Jonassen, D. H.、Peck, K. L.、Wilson, B. G.(1999)。Learning with technology: A constructivist perspective。Upper Saddle River, NJ：Prentice Hall：Merrill。
9.	Hanna, Donald E.、Glowacki-Dudka, M.、Conceicao-Runlee, S.(2000)。147 Practical Tips for Teaching Online Groups。Madison, WI：Atwood Publishing。
10.	Wallace, Patricia M.(1999)。The psychology of the internet。Cambridge University Press。
11.	Hagel, J.、Armstrong, A. G.(1996)。Net Gain: Expanding Markets Through Virtual Communities。McKinsey & Company。
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13.	Bandura, Albert(1977)。Social Learning Theory。Prentice-Hall, Inc.。
14.	Davenport, Thomas H.、Prusak, Laurence(1998)。Working Knowledge: How Organizations Manage What They Know。Harvard Business School Press。
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19.	Nonnecke, B.、Preece, J.(2003)。Silent Participants: Getting to Know Lurkers Better。From Usenet to CoWebs: Interacting with Social Information Spaces。0。

其他
1.	Horrigan, J. B.(2001)。Online Communities: Networks That Nurture Long-distance Relationships and Local Ties，0。

圖書論文
1.	Schuller, T.、Baron, S.、Field, T.(2000)。Social Capital: A Review and Critique。Social Capital: Critique Perspectives。Oxford：Oxford University Press。
2.	Butler, B.、Sproull, L.、Kiesler, S.、Kraut, R.(2002)。Community Effort in Online Groups: Who Does the Work and Why?。Leadership at a Distance。
3.	Lesser, Eric L.(2000)。Leveraging Social Capital in Organizations。Knowledge and Social Capital: Foundations and Applications。
4.	Wellman, B.、Gulia, M.(1999)。Virtual communities as communities: Net surfers don't ride alone。Communities in Cyberspace。Routledge。
5.	Baym, N. K.(1998)。The emergence of on-line community。Cybersociety 2.0: Revisiting computer-mediated communication and community。Thousand Oaks, CA：Sage。
6.	Bourdieu, P.(1986)。The forms of capital。Handbook of theory and research for the sociology of education。Greenwood Press。
7.	Hechter, Michael、Opp, Karl-Dieer(2001)。What Have We Learned about the Emergence of Social Norms?。Social Norms。New York, NY：Russell Sage Foundation。
8.	Kavanaugh, A. L.、Patterson, S. J.(2002)。The Impact of Community Computer Networks on Social Capital Commnuity Involvement in Blacksburg。The Internet in Everyday Life。0。

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