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題名:歷史建築園區參觀之知覺品質量表建構
書刊名:觀光休閒學報
作者:鐘譽偉孫洪飛絮
作者(外文):Chung, Yu-weiSun Hung, Fei-hsu
出版日期:2015
卷期:21:2
頁次:頁103-130
主題關鍵詞:歷史建築參觀品質梅庭紅毛城部分最小平方法結構方程模型Historic buildingViewing qualityPlum gardenFort San DomingoPartial least squares structural equation modeling
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:89
  • 點閱點閱:9
期刊論文
1.Goulding, Christina(2000)。The Museum Environment and the Visitor Experience。European Journal of Marketing,34(3/4),261-278。  new window
2.Saleh, F.、Ryan, C.(1991)。Analysing service quality in the hospitality industry using the SERVQUAL model。The Service Industries Journal,11(3),324-345。  new window
3.Harrison, P.、Shaw, R.(2004)。Consumer Satisfaction and Post-Purchase Intentions: An Exploratory Study of Museum Visitors。International Journal of Arts Management,6(2),23-32。  new window
4.Taplin, Ross H.(2012)。Competitive importance-performance analysis of an Australian wildlife park。Tourism Management,33(1),29-37。  new window
5.陳寬裕(2008)。消費情境、等候經驗、價格與消費者行為意向關係之研究--以古坑華山地區景觀咖啡廳為例。戶外遊憩研究,21(1),51-81。new window  延伸查詢new window
6.Ryan, C.、Cliff, A.(1997)。Do Travel Agencies Measure Up to Customer Expectation? An Empirical Investigation of Travel Agencies' Service Quality as Measured by SERVQUAL。Journal of Travel & Tourism Marketing,6(2),1-31。  new window
7.Khan, M.(2003)。ECOSERV: Ecotourists' Quality Expectations。Annals of Tourism Research,30(1),109-124。  new window
8.吳忠宏、黃文雄、李介祿、李雅鳳(20071200)。旅遊動機、滿意度與忠誠度之模式建構與驗證:以宜蘭賞鯨活動為例。觀光研究學報,13(4),347-367。new window  延伸查詢new window
9.LeBlanc, Gaston(1992)。Factors Affecting Customer Evaluation of Service quality in Travel Agencies: An Investigation of Customer Perceptions。Journal of Travel Research,30(4),10-16。  new window
10.Lin, J. S. C.、Hsieh, P. L.(2011)。Assessing the self-service technology encounters: Development and validation of SSTQUAL scale。Journal of Retailing,87(2),194-206。  new window
11.de Rojas, C.、Camarero, C.(2008)。Visitors' experience, mood and satisfaction in a heritage context: Evidence from an interpretation center。Tourism Management,29(3),525-537。  new window
12.Frochot, I.、Hughes, H.(2000)。HISTOQUAL: The Development of a Historic Houses Assessment Scale。Tourism Management,21(2),157-167。  new window
13.Kristensen, Kai、Martensen, Anne、Gronholdt, Lars(2000)。Customer satisfaction measurement at post denmark: Results of application of the European customer satisfaction index methodology。Total Quality Management,11(7),1007-1015。  new window
14.Wang, K. C.、Hsieh, A. T.、Chou, S. H.、Lin, Y. S.(2007)。GPTCCC: An instrument for measuring group package tour service。Tourism Management,28(2),361-376。  new window
15.Getty, J. M.、Getty, R. L.(2003)。Lodging quality index (LQI): assessing customers' perceptions of quality delivery。International Journal of Contemporary Hospitality Management,15(2),94-104。  new window
16.Cureton, Edward E.(1957)。The upper and lower twenty-seven per cent rule。Psychometrika,22(3),293-296。  new window
17.Chadee, D. D.、Mattsson, J.(1996)。An empirical assessment of customer satisfaction in tourism。Service Industries Journal,16(3),305-320。  new window
18.Peter, J. P.、Churchill, G. A. Jr.、Brown, T. J.(1993)。Caution in the use of difference scores in consumer research。Journal of Consumer Research,19(4),655-662。  new window
19.Petter, S.、Straub, D.、Rai, A.(2007)。Specifying formative constructs in information systems research。Management Information Systems Quarterly,31(4),623-656。  new window
20.Zhang, H. Q.、Chow, I.(2004)。Application of importance-performance model in tour guides' performance: Evidence from mainland Chinese outbound visitors in Hong Kong。Tourism Management,25(1),81-91。  new window
21.Knutson, B.、Stevens, P.、Wullaert, C.、Patton, M.、Yokoyama, F.(1990)。LODGSERV: A service quality index for the lodging industry。Hospitality Research Journal,14(2),277-284。  new window
22.Geissler, G. L.、Rucks, G. T.、Edison, S. W.(2006)。Understanding the role of service convenience in art museum marketing: An exploratory study。Journal of Hospitality & Leisure Marketing,14(4),69-87。  new window
23.王美慧、陳瑞龍、葉陳錦(20061200)。民宿旅客之消費行為探討--以花蓮地區為例。戶外遊憩研究,19(4),1-30。new window  延伸查詢new window
24.戴有德、陳冠仰、Mattila, Anna S.(20100400)。The Effect of Perception Process and Consumer Involvement on Repurchase Intention for Travel Products。戶外遊憩研究,23(1),53-83。new window  new window
25.Cheng, I. M.、Wan, Y. K. P.(2012)。Service quality of Macao museums。Journal of Quality Assurance in Hospitality and Tourism,13(1),37-60。  new window
26.Gerhard, Mels、Christo, Boshoff、Deon, Nel(1997)。The dimensions of service quality: The original European perspective revisited。Service Industries Journal,17(1),173-189。  new window
27.Harrison, S.(2002)。Culture, tourism and local community-The heritage identity of the Isle of Man。Journal of Brand Management,9(4/5),355-371。  new window
28.Martin-Ruiz, D.、Castellanos-Verdugo, M.、Oviedo-Garcia, M. D. L. A.(2010)。A visitors' evaluation index for a visit to an archaeological site。Tourism Management,31(5),590-596。  new window
29.Parasuraman, A.(2000)。Superior customer service and marketing excellence: Two sides of the same success coin。Vikalpa,25(3),3-14。  new window
30.Poria, Y.、Reichel, A.、Brandt, Y.(2009)。People with disabilities visit art museums: An exploratory study of obstacles and difficulties。Journal of Heritage Tourism,4(2),117-129。  new window
31.Ramsaran-Fowdar, R. R.(2007)。Developing a service quality questionnaire for the hotel industry in Mauritius。Journal of Vacation Marketing,13(1),19-27。  new window
32.Sharpley, R.、Forster, G.(2003)。The implications of hotel employees' attitudes for the development of quality tourism: The case of Cyprus。Tourism Management,24(6),687-697。  new window
33.vom Lehn, Dirk(2006)。Embodying experience: A video-based examination of visitors' conduct and interaction in museums。European Journal of Marketing,40(11/12),1340-1359。  new window
34.Wan, P. Y. K.、Cheng, E. I. M.(2011)。Service quality of Macao's world heritage site。International Journal of Culture, Tourism and Hospitality Research,5(1),57-68。  new window
35.Parasuraman, Anantharanthan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1991)。Refinement and Reassessment of the SERVQUAL Scale。Journal of Retailing,67(4),420-450。  new window
36.Fornell, Claes、Johnson, Michael D.、Anderson, Eugene W.、Cha, Jaesung、Bryant, Barbara Everitt(1996)。The American Customer Satisfaction Index: Nature, Purpose, and Findings。Journal of Marketing,60(4),7-18。  new window
37.Tonge, Joanna、Moore, Susan A.(2007)。Importance-satisfaction analysis for marine-park hinterlands: A Western Australian case study。Tourism Management,28(3),768-776。  new window
38.Carman, James M.(1990)。Consumer Perceptions of Service Quality: An Assessment of the SERVQUAL Dimensions。Journal of Retailing,66(1),33-55。  new window
39.Duman, Teoman、Mattila, Anna S.(2005)。The Role of Affective Factors on Perceived Cruise Vacation Value。Tourism Management,26(3),311-323。  new window
40.Otto, Julie E.、Ritchie, J. R. Brent(1996)。The service experience in Tourism。Tourism Management,17(3),165-174。  new window
41.Henseler, Jörg、Ringle, Christian M.、Sinkovics, Rudolf R.(2009)。The Use of Partial Least Squares Path Modeling in International Marketing。Advances in International Marketing,20,277-320。  new window
42.林宗賢、蕭慧齡(20080600)。檢視遊客參與鹽水蜂炮節慶活動之重遊行為意圖。戶外遊憩研究,21(2),1-22。new window  延伸查詢new window
43.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing,60(2),31-46。  new window
44.Hair, Joseph F. Jr.、Ringle, Christian M.、Sarstedt, Marko(2011)。PLS-SEM: Indeed a silver bullet。Journal of Marketing Theory and Practice,19(2),139-152。  new window
45.Walczuch, Rita、Lemmink, Jos、Streukens, Sandra(2007)。The effect of service employees' technology readiness on technology acceptance。Information & Management,44(2),206-215。  new window
46.Ringle, Christian M.、Sarstedt, Marko、Straub, Detmar W.(2012)。Editor's comments: A critical look at the use of PLS-SEM in MIS quarterly。MIS quarterly,36(1),iii-xiv。  new window
47.Wetzels, Martin、Odekerken-Schröder, Gaby、Van Oppen, Claudia(2009)。Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration。Management Information Systems Quarterly,33(1),177-195。  new window
48.Hair, Joe F. Jr.、Sarstedt, Marko、Ringle, Christian M.、Mena, Jeannette A.(2012)。An assessment of the use of partial least squares structural equation modeling in marketing research。Journal of the Academy of Marketing Science,40(3),414-433。  new window
49.Martilla, John A.、James, John C.(1977)。Importance-performance analysis。Journal of Marketing,41(1),77-79。  new window
50.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
51.Kelley, Truman L.(1939)。The Selection of Upper and Lower Groups for the Validation of Test Items。The Journal of Educational Psychology,30(1),17-24。  new window
52.Churchill, Gilbert A. Jr.(1979)。A paradigm for developing better measures of marketing constructs。Journal of Marketing Research,16(1),64-73。  new window
53.Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing,56(3),55-68。  new window
54.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
55.Stevens, Pete、Knutson, Bonnie J.、Patton, Mark(1995)。Dineserv: A tool for measuring service quality in restaurants。Cornell Hotel and Restaurant Administration Quarterly,36(2),56-60。  new window
56.蕭志同、廖宛瑜、陳建文(20060400)。博物館服務品質、認知價值、滿意度、忠誠度關係之研究:以國立自然科學博物館為例。博物館學季刊,20(2),81-96。new window  延伸查詢new window
57.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。  new window
58.Hinkin, Timophy R.(1998)。A Brief Tutorial on the Development of Measures for Use in Survey Questionnaire。Organizational Research Methods,1(1),104-121。  new window
會議論文
1.Qevirgen, A.、Kesgin, M.、Kaya, I.(2008)。The effects of service quality perceptions on visitor satisfaction: An empirical study in Alanya Castle。The meeting of the International Tourism Conference。Alanya, Turkey。  new window
2.Markovic, S.、Raspor, S.、Komsic, J.(2013)。Museum service quality measurement using the HISTOQUAL model。The meeting of the 2nd International Scientific Conference Tourism in South East Europe。Rijeka, Croatia。  new window
圖書
1.Zeithaml, V. A.、Bitner, M. J.(2003)。Service marketing: Integrating customer focus across the firm。McGrew-Hill。  new window
2.Diamantopoulos, Adamantios、Siguaw, Judy A.(2000)。Introducing LISREL: A Guide for the Uninitiated。Sage。  new window
3.Hair, Joseph F. Jr.、Hult, G. Tomas M.、Ringle, Christian M.、Sarstedt, Marko(2014)。A primer on partial least squares structural equation modeling (PLS-SEM)。Sage Publications。  new window
4.Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。  new window
5.Hair, J. F.、Anderson, R. E.、Tatham, R.、Black, W. C.、Babin, B. J.(2010)。Multivariate Data Analysis with Readings。Prentice Hall International。  new window
其他
1.Ringle, C. M.,Wende, S.,Will, S.(2005)。Smartpls 2.0 (M3) Beta,www.smartpls.de。  new window
圖書論文
1.Frochot, I.(2001)。Measurement of Service Quality。Quality Issues in Heritage Visitor Attractions。Oxford:Butterworth-Heinemann。  new window
2.Holbrook, M. B.(1996)。Customer value: A framework for analysis and research。Advances in Consumer Research。Provo, UT:Association for Consumer Research。  new window
3.Johns, N.、Hoseason, J.(2001)。Which way for heritage visitor attractions?。Quality issues in heritage visitor attractions。Oxford:Butterworth-Heinemann。  new window
 
 
 
 
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