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題名：設計溝通模式與團隊創造力關係之探討
書刊名：設計學報
作者：張文智 引用關係／江潤華 引用關係
作者(外文)：Chang, Wen-chih／Chiang, Zun-hwa
出版日期：2009
卷期：14:2
頁次：頁1-18
主題關鍵詞：溝通模式；團隊創造力；設計管理；Team communication；Team creativity；Creative management
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(10) 博士論文(2) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:10
  • 共同引用共同引用:9
  • 點閱點閱:78
具備高度創意開發與問題解決能力對設計師是十分重要的，然而，設計師個人的知識與經驗有限，獨立解決問題有時是耗時又費力，在講求效率與多元化競爭的環境，尤以當前國內產業環境以OEM或ODM為主，個人英雄主義的設計師大多已被團隊合作的方式取代，以符合大多數設計公司或設計部門之需求。在團隊設計開發過程，設計師必須時時提出自己的意見，遇有歧異應充分表達，盡可能說服他人，藉以解決問題以達成團體共同目標，而良好的溝通管道，才能讓設計問題不流於程序，並且在互動的過程中，激發出團隊創造力，因此，「溝通」對設計團隊的重要性顯而易見。無論如何，在分秒必爭之設計環境中，過多不必要之溝通，反而可能因為個人本位主義之影響而使議題失焦，甚至由於意見之重複傳遞與釐清，導致時間之浪費，這是管理者所不願見到的結果。本研究嘗試透過實例驗證之方式，比較創意成果在不同團隊溝通模式下產生之差異，實驗結果證實，以創意之創新性而言，開放溝通之模式及鏈狀溝通之模式較個人獨立作業模式為優，但如以創意之實踐性而言，個人獨立作業和鏈狀溝通模式則優於開放溝通模式，對於設計團隊來說，如果掌握團隊溝通模式與創意取向之關係，將有助於提升設計團隊創造力。
It is important for designers to possess good ideas and solve the problems with creative thinking. However, designer's personal knowledge and experiences are always limited. It always consumes time and efforts to solve the problem independently. In the competitive environment where efficiency and diversification are stressed, the heroism of designers has mostly already been replaced by team oriented process, which can meet the demands on OEM or ODM business models for design units in current domestic industrial environment. In the processes of team-based design group, designers must often put forward one's suggestions, try every possible means to communicate with others in order to solve the problem and reach team's goals. Therefore, good communicative channels could somehow solve design problems and stimulate creative team outputs by inter-dynamic activities. As a result, it’s obvious that communication is important to the design team. However, in reality, time is always a critical issue. Too much and unnecessary communication may lose the focus in the team process because of influence of personal ego. Even more, because of repetitions of information transformations, it could be wasting of time and cause results that the administrator is unwilling to see. The research tries to verify different creativity outputs under different ways of communication through the case experiments. The study results shows that, in regarding to the originality of the idea, the way of free-open team communication model and chain communication model is better than independent working model. However, in regarding to the feasibility of the idea, independent working process and chain communication model are better than free-open team communication model.
期刊論文
1.Shalley, Christina E.(1995)。Effects of Coaction, Expected Evaluation, and Goal Setting on Creativity and Productivity。Academy of Management Journal，38(2)，483-503。  new window
2.Taylor, D. W.、Berry, P. C.、Block, C. H.(1958)。Does group participation when using brainstorming facilitate or inhibit creative thinking?。Administrative Science Quarterly，3(1)，23-47。  new window
3.Finke, R. A.(1996)。Imagery, Creativity, and Emergent Structure。Consciousness and Cognition，5(3)，381-393。  new window
4.Allen, T. D.、Rush, M. C.(1998)。The effects of organizational citizenship behavior on performance judgments: A fieldstudy and a laboratory experiment。Journal of Applied Psychology，83(2)，247-260。  new window
5.Sarason, I. G.(1984)。Stress, anxiety, and cognitive interference: Reactions to tests。Journal of personality and Social Psychology，46(4)，929-938。  new window
6.Janssen, Onne、Van de Vliert, Evert、West, Michael(2004)。The Bright and Dark Sides of Individual and Group Innovation: A Special Issue Introduction。Journal of Organizational Behavior，25(2)，129-145。  new window
7.Goldschmidt, G.(1995)。The designer as a team of one。Design Studies，16(2)，189-209。  new window
8.Knight, D. J.(1999)。Performance measures for increasing intellectual capital。Strategy & Leadership，27(2)，22-26。  new window
9.Woodman, Richard W.、Sawyer, John E.、Griffin, Ricky W.(1993)。Toward a theory of organizational creativity。The Academy of Management Review，18(2)，293-321。  new window
10.張文智、江潤華(20080300)。提升設計組織創造力做法之研究。設計學報，13(1)，33-50。new window  延伸查詢new window
11.Albrecht, Terrance L.、Ropp, Vickie A.(1984)。Communicating about innovation in networks of three U.S. organizations。Journal of Communication，34(3)，78-91。  new window
12.Nemiro, Jill、Hanifah, Stefanus、Wang, Jing(2005)。Striving for a new ideal: A work environment to energize collaborative capacity across east and west boundaries。Advances in Interdisciplinary Studies of Work Teams，11，115-159。  new window
13.Baron, Robert S.(1986)。Distraction-conflict theory: Progress and problems。Advances in Experimental Social Psychology，19，1-39。  new window
14.Davenport, Thomas H.、De long, David W.、Beers, Michael C.(1998)。Successful Knowledge Management Projects。Sloan Management Review，39(2)，43-57。  new window
15.Amabile, Teresa M.(1997)。Motivating creativity in organizations: On doing what you love and loving what you do。California Management Review，40(1)，39-58。  new window
16.Amabile, Teresa M.(1988)。A Model of Creativity and Innovation in Organizations。Research in Organizational Behavior，10(1)，123-167。  new window
17.Dougherty, Deborah(1992)。Interpretive Barriers to Successful Product Innovation in Large Firms。Organization Science，3(2)，179-202。  new window
18.Amabile, Teresa M.(1997)。Entrepreneurial creativity through motivational synergy。The Journal of Creative Behavior，31(1)，18-26。  new window
19.Arad, Sharon、Hanson, M. A.、Schneider, R. J.(1997)。A Framework for the Study of Relationships between Organizational Characteristics and Organizational Innovation。The Journal of Creative Behavior，31(1)，42-58。  new window
20.Dijk, Christiaan van、Ende, Jan van den(2002)。Suggestion Systems: Transferring Employee Creativity into Practicable Ideas。R & D Management，32(5)，387-395。  new window
21.Amason, Allen C.、Sapienza, Harry J.(1997)。The Effects of Top Management Team Size and interaction Norms on Cognitive and Affective Conflict。Journal of Management，23(4)，495-516。  new window
22.Bavelas, A.、Barrett, D.(1951)。An experimental approach to organizational communication。Personnel，27，366-371。  new window
23.Eisenhardt, Kathleen M.、Kahwajy, Jean L.、Bourgeois, L. J. III(1997)。Conflict and Strategic Choice: How Top Management Teams Disagree。California Management Review，39(2)，42-62。  new window
24.Erev, Ido、Bornstein, Gary、Galili, Rachely(1993)。Constructive Intergroup Competition as a Solution to the Free Rider Problem: A Field Experiment。Journal of Experimental Social Psychology，29(6)，463-478。  new window
25.Jessup, H. R.(1992)。The road to results for teams。Training and Development Journal，46(9)，65-68。  new window
26.Lamm, Helmut、Trommsdorff, Gisela(1973)。Group versus individual performance on tasks requiring ideational proficiency (brainstorming): A review。European Journal of Social Psychology，3，361-388。  new window
27.Lewis, A. C.、Sodoaky, T. L.、Connoly, T.(1975)。The effectiveness of group brainstorming in engineering problem solving。IEEE Transactions on Engineering Management，119，124。  new window
28.Lovelace, Kay、Rosen, Benson(1996)。Differences in Achieving Person-Organization Fit among Diverse Groups of Managers。Journal of Management，22(5)，703-722。  new window
29.Nishimoto, Kazushi、Sumi, Yasuyuki、Mase, Kenji(1996)。Toward an outsider agent for supporting a brainstorming session: an information retrieval method from a different viewpoint。Knowledge-Based Systems，9(6)，377-384。  new window
30.Pirola-Merlo, Andrew、Mann, Leon(2004)。The relationship between individual creativity and team creativity: aggregating across people and time。Journal of Organizational Behavior，25(2)，235-257。  new window
31.Shah, J. J.、Vargas-Hernandez, Noe、Summers, Joshua D.、Kulkarni, Santosh(2001)。Collaborative Sketching(C-Sketch): An Idea Generation Technique for Engineering Design。Journal of Creative Behavior，35(3)，168-198。  new window
學位論文
1.蔡靜婷(2000)。工作團隊多元化、衝突與任務績效之相關性研究(碩士論文)。國立中正大學。  延伸查詢new window
2.West, S. S.(1990)。Student perceptions of teaching effectiveness(博士論文)。Texas A & M University，Texas。  new window
3.張存金、陳盈純(2002)。互依性和社會支持對研發團隊績效的影響—以溝通為干擾變項，桃園。  延伸查詢new window
圖書
1.Mohrman, Susan Albers、Cohen, Susan G.、Mohrman, Allan M.(1995)。Designing Team-based Organizations: New Forms for Knowledge Work。San Francisco：Jossey-Bass。  new window
2.West, M. A.、Farr, J. L.(1990)。Innovation and Creativity at Work: Psychological and Organizational Strategies。New York：John Wiley & Sons。  new window
3.Bales, R. F.(1950)。Interaction process analysis: A method for the study of small groups。Reading, MA：Addison-Wesley。  new window
4.鄧成連(1999)。設計管理--產品設計之組織、溝通與運用。台北：亞太圖書出版社。  延伸查詢new window
5.Osborn, A. F.(1953)。Applied imagination。New York：Scribner。  new window
6.Amabile, T. M.、Collins, M. A.、Conti, R.、Phillips, E.、Picariello, M.、Ruscio, J.、Whitney, D.(1996)。Creativity in Context: Updates to the Social Psychology of Creativity。Boulder, Co：Westview Press。  new window
7.Csikszentmihalyi, M.(1996)。Creativity: Flow and Psychology of Discovery and Invention。New York：Harper Collins Publishers。  new window
8.De Bono, E(1970)。Lateral thinking: creativity step by step。New York：Harper and Row。  new window
9.Guilford, J. P.(1967)。The nature of human intelligence。McGraw-Hill。  new window
10.McGrath, J. E.(1984)。Groups: Interaction and Performance。Prentice-Hall, Inc.。  new window
11.吳秉恩(1986)。組織行為學。華泰。  延伸查詢new window
12.McGregor, Douglas(1960)。The Human Side of Enterprise。McGraw-Hill。  new window
13.Shannon, Claude Elwood、Weaver, Warren(1949)。The Mathematical Theory of Communication。University of Illinois Press。  new window
14.Dimbleby, Richard、Burton, Graeme(1992)。More Than Words: An introduction to communication。More Than Words: An introduction to communication。New York and London。  new window
15.Brown, Leland(1961)。Communicating facts and ideas in business。Communicating facts and ideas in business。Englewood Cliffs, N.J.。  new window
16.Caplan, R. D.、Cobb, S.、French, J. R. P.、Van Harrison, R.、Pinneau, S. R.(1980)。Job demands and worker health: main effects and occupational differences。Job demands and worker health: main effects and occupational differences。Ann Arbor。  new window
17.Daniels, Tom D.、Spiker, Barry K.(1991)。Perspectives on organizational communication。Perspectives on organizational communication。Dubuque, Iowa。  new window
18.Greenbaum, H. H.(1982)。The audit of organizational communication。Contemporary perspectives in organizational behavior。Boston。  new window
19.Huber, George P.、Daft, Richard L.(1987)。The information environments of organizations。Handbook of Organizational Communication。Newbury Park, Ca。  new window
20.Shonk, James H.(1982)。Working in teams: a practical manual for improving work groups。Working in teams: a practical manual for improving work groups。New York。  new window
21.Thayer, Lee O.(1968)。Communication and communication systems in organization, management, and interpersonal relations。Homewood, IL：Richard D. Irwin, Inc.。  new window
其他
1.Shah, J. J.(1993)。Method 5-1-4G : A variation on method 635. MAE 540 class note.。  new window
 
 
 
 
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