|
王雅萍(2004)。孕產婦對產後護理之家消費動機之研究以台北地區為例。未出版之碩士論文,朝陽科技大學企業管理系,台中市。 江雅惠(2011)。產後護理之家顧客服務體驗對顧客關係品質與忠誠度之影響。未出版之碩士論文,嘉南藥理科技大學醫療資訊管理研究所,台南市。 朱淑媛(2014)。應用PZB模式探討產後護理之家顧客滿意度—以彰化市某產後護理之家為例。未出版之碩士論文,東海大學企業管理學系,台中市。 吳鳳英、鄧素文、謝麗華(1994)。探討產婦產後初期對自己及新生兒之關注及所感受的護理照顧。護理研究,2(1),78-89。 宋文娟(2001)。一種質量並重的研究法-德菲法在醫務管理學研究領域之應用。醫務管理期刊,2(2),11-20。 何巧琳(2010)。初產婦產後適應及產後憂鬱之探討-以北部地區為例。未出版之碩士論文,臺北醫學大學護理學系碩士暨碩士在職專班,台北市。 邱淑芬、蔡欣玲(1996)。德爾菲預測術-一種專家預測的護理研究方法。護理研究,4(1),92-98。 林羿吟(2006)。溫泉旅館服務品質評估模式之構建。未出版之碩士論文,中華大學科技管理學系研究所,新竹市。 林凱玲(2009)。醫療機構附設產後護理之家之關鍵成功因素。未出版之碩士論文,元智大學管理研究所,桃園市。 黃季平(2006)。做月內與坐月子中心-舊民俗轉為新產業。民俗曲藝,152,139-174。 黃淑貞(2015)。產後護理機構顧客滿意度之研究-以中部某產後護理之家為例。未出版之碩士論文,逢甲大學經營管理系,台中市。 黄紫娟(2017)。成套服務商業模式成功經營策略研究-以高級產後護理之家經營為例。未出版之碩士論文,明道大學企業管理學系,彰化縣。 張宇舜(2016)。以KANO模式探討產後護理之家之服務品質。未出版之碩士論文,中華大學科技管理學系研究所,新竹市。 翁玲玲(1993)。作月子的人類學探討: 醫療功能與文化詮釋的關係。婦女與兩性學刊,4,1-19。 陳政全(2009)。以DEMATEL方法探討建廠專案工程的關鍵成功因素。未出版之碩士論文,中華大學科技管理學系研究所,新竹市。 陳昱華(2010)。推動綠色產業新產品開發關鍵成功因素之探討-以手機產業為例。未出版之碩士論文,中華大學科技管理學系研究所,新竹市。 陳珏如(2014)。產後護理機構婦女產後憂鬱與睡眠品質之相關性研究。未出版之碩士論文,臺北醫學大學護理學研究所,台北市。 曾英芬、陳彰惠、王惠珍、蔡秋月(1994)。比較在家中與坐月子中心坐月子婦女的產後適應。高雄醫學科學雜誌,10(8),458-468。 鄧振源、曾國雄(1989)。層級分析法(AHP)的內涵特性與應用(上)。中國統計學報,27(6),13707-13789。 謝玲芬、黃婷筠、劉淑梅(2007)。以顧客關係管理構建內外部顧客滿意度之評估模式-以台灣連鎖飯店業為例。績效與策略研究,4(1),49-70。 蘇喜、蕭世槐、湯靜怡(2002)。台北市產後護理機構之照護品質調查。台灣公共衛生雜誌,21(4),266-277。 AbdelAzim, A. I., Ibrahim, A. M., & Aboul-Zahab, E. M. (2017). Development of an energy efficiency rating system for existing buildings using Analytic Hierarchy Process–The case of Egypt. Renewable and Sustainable Energy Reviews, 71, 414-425. Bateson, J. E., & Hoffman, K. G. (2002). Essential of service marketing: Concepts, strategy, and cases. Harcourt, 19(4), 491-504. Ban, J. & Ramsaran, R. R. (2017). An exploratory examination of service quality attributes in the ecotourism industry. Journal of Travel & Tourism Marketing, 34(1), 132-148. Büyüközkan, G., Güleryüz, S., & Karpak, B. (2017). A new combined IF-DEMATEL and IF-ANP approach for CRM partner evaluation. International Journal of Production Economics, 191, 194-206. Bongo, M. F., Alimpangog, K. M. S., Loar, J. F., Montefalcon, J. A., & Ocampo, L. A. (2018). An application of DEMATEL-ANP and PROMETHEE II approach for air traffic controllers’ workload stress problem: A case of Mactan Civil Aviation Authority of the Philippines. Journal of Air Transport Management, 68, 198-213. Chen, F., & Liu, Y. (2016). Research on the risk factors of mobile business: based on the sorting Delphi method. International Journal of Engineering Research in Africa, 21. Chen, C. M., & Liu, H. M. (2017). Exploring the Impact of Airlines Service Quality on Customer Loyalty: Evidence from Taiwan. International Journal of Business and Management, 12(5), 36. Dabholkar, P. A., Thorpe, D. I., & Rentz, J. O. (1996). A measure of service quality for retail stores: scale development and validation. Journal of the Academy of marketing Science, 24(1), 3. Dalkey, N., & Helmer, O. (1963). An experimental application of the Delphi method to the use of experts. Management science, 9(3), 458-467. Duffield, C. (1988). The Delphi technique. The Australian journal of advanced nursing: a quarterly publication of the Royal Australian Nursing Federation, 6(2), 41-45. Deng, X., Hu, Y., Deng, Y., & Mahadevan, S. (2014). Supplier selection using AHP methodology extended by D numbers. Expert Systems with Applications, 41(1), 156-167. Fernando, G. H. S., & Wijesinghe, C. J. (2017). Quality and standards of hospital food service; a critical analysis and suggestions for improvements. Galle Medical Journal, 22(2), 17–21. Garvin, D. A. (1983). Spin-offs and the new firm formation process. California management review, 25(2), 3-20. Grönroos, C. (1984). A service quality model and its marketing implications. European Journal of marketing, 18(4), 36-44. Hincapié, J. M. M., Martínez, E. E. V., Concha, J. L. H., Piedrahita, J. C. P., Rincón, J. F. A., Fernández, G. L. R., & Sossa, J. W. Z. (2017). Priority technologies and innovations in the fishing agribusiness by the year 2032. Foresight study through the Delphi method. Revista Lasallista de Investigación, 14(2), 105-120. Ho, W., & Ma, X. (2017). The state-of-the-art integrations and applications of the analytic hierarchy process. European Journal of Operational Research, 267(2), 399-414. Ho, L. W., Lie, T. T., Leong, P. T., & Clear, T. (2018). Developing offshore wind farm siting criteria by using an international Delphi method. Energy Policy, 113, 53-67. Izaryk, K., & Skarakis-Doyle, E. (2017). Using the Delphi Technique to Explore Complex Concepts in Speech-Language Pathology: An Illustrative Example From Children's Social Communication. American journal of speech-language pathology, 26(4), 1225-1235. Linstone, H. A., & Turoff, M. (Eds.). (1975). The delphi method (pp. 3-12). Reading, MA: Addison-Wesley. Lehtinen, U. & JR Lehtinen (1982). Service quality:A study of quality dimension unpublished working paper. Service Management Institute, Helsinki Finland. Leong, Y. T., Lee, J. Y., Tan, R. R., Foo, J. J., & Chew, I. M. L. (2017). Multi-objective optimization for resource network synthesis in eco-industrial parks using an integrated analytic hierarchy process. Journal of cleaner production, 143, 1268-1283. Morgan, R. (2017). An investigation of constraints upon fisheries diversification using the Analytic Hierarchy Process (AHP). Marine Policy, 86, 24-30. Namin, A. (2017). Revisiting customers' perception of service quality in fast food restaurants. Journal of Retailing and Consumer Services, 34, 70-81. Parasuraman, A., Valarie A. Zeithaml & Berry, L. L. (1985). A conceptual model of service quality and it’s implications for future research. Journal of Marketing, 49 (3), 41-50. Parasuraman, A., Zeithaml, V. A. and Berry, L. L. (1988). SERVQUAL: a multi-item scale of measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12-41. Philsoophian, M., Akhavan, P., Ghorbani, S., & Afshar, Y. (2016). The Delphi Method for Selection of KM Strategies Based on the Level of KM Maturity: A Case of OICO, Iran. IUP Journal of Knowledge Management, 14(4), 7. Paans, W., Robbe, P., Wijkamp, I., & Wolfensberger, M. V. (2017). What establishes an excellent nurse? A focus group and Delphi panel approach. BMC nursing, 16(1), 45. Perçin, S. (2017). Evaluating airline service quality using a combined fuzzy decision-making approach. Journal of Air Transport Management,63, 17-33. Roberti, F., Oberegger, U. F., Lucchi, E., & Troi, A. (2017). Energy retrofit and conservation of a historic building using multi-objective optimization and an analytic hierarchy process. Energy and Buildings, 138, 1-10. Roth, C., Brewer, M., & Wieck, K. L. (2017). Using a Delphi Method to Identify Human Factors Contributing to Nursing Errors. In Nursing forum, 52(3), 173-179. Sasser, W. E., R. P. Olsen, & D. D. Wyckoff (1978). Management of Service Operations: Text, Cases, and Readings. Boston: Allyn and Bacon. Saaty, T. L. (1980). The analytic hierarchy process: Planning, priority setting, resources allocation. New York: McGraw-Hill Inc.. Samuel, O. W., Asogbon, G. M., Sangaiah, A. K., Fang, P., & Li, G. (2017). Anintegrated decision support system based on ANN and Fuzzy_AHP for heart failure risk prediction. Expert Systems with Applications, 68, 163-172.
Strand, J., Carson, R. T., Navrud, S., Ortiz-Bobea, A., & Vincent, J. R. (2017). Using the Delphi method to value protection of the Amazon rainforest. Ecological Economics, 131, 475-484. Sutadian, A. D., Muttil, N., Yilmaz, A. G., & Perera, B. J. C. (2017). Using the Analytic Hierarchy Process to identify parameter weights for developing a water quality index. Ecological indicators, 75, 220-233. Waldenström, U., Rudman, A., & Hildingsson, I. (2006). Intrapartum and postpartum care in Sweden: women's opinions and risk factors for not being satisfied. Acta obstetricia et gynecologica Scandinavica, 85(5), 551-560. Zhou, X., Shi, Y., Deng, X., & Deng, Y. (2017). D-DEMATEL: A new method to identify critical success factors in emergency management, Safety science, 91, 93-104.
|