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題名:從服務創新思維探討感質體驗設計
書刊名:設計學研究
作者:林榮泰 引用關係
作者(外文):Lin, Rungtai
出版日期:2011
卷期:特刊
頁次:頁13-31
主題關鍵詞:服務創新設計感質商品文化創意創意生活產業QualiaCultural and creativity industriesCreative life industryTotal customer experienceService innovation
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(16) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:15
  • 共同引用共同引用:41
  • 點閱點閱:194
近年來,美學伴隨著知識經濟快速的興起,政府積極以設計服務產業鏈的概念,訂定文化創意產業相關的發展計畫,其重點在於文化如何加值設計創意,成就設計產業,形成美學經濟。創意生活產業是指以創意整合生活產業的「核心知識」,提供「深度體驗」與「高質美感」的生活產業。強調因應文化經濟與體驗經濟趨勢,以顧客體驗為核心,透過「產品」、「服務」、「動」與「場域」,滿足消費者的生活主張,營造一種獨特的生活品味,形成消費者認同的生活型態;創造具有「深度體驗」及「高質美感」的生活產業,形成差異化與獨特性的營運優勢。其中, 深度體驗係透過「服務」與「活動」的創意構思,來感動消費者心靈的感受;高質美感則以「場 域」與「產品」的創意運用,來吸引消費者的注意,維持消費者深度的感動。創意生活產業兼具 了文化生活化與產業文化的特性,面臨體驗經濟趨勢,創意生活產業如何運用「體驗」,發展顧 客體驗價值,進而創造經濟效益及深耕文化價值,是值得深入探討的重要議題。因此,本研究藉 由整合近年來學者專家對體驗相關領域所提出之概念及價值,建構感質體驗模式,透過The One 南園的個案,探討如何透過「感性場域」與「感質產品」,來強化與深植消費者的感動。並以緩 慢金瓜石民宿為個案,瞭解其成功的原因,探討其如何塑造感動體驗的元素。再以既有感動體驗 的過程為基礎,模擬如何從無形的感質體驗轉換為有形的創意商品,提供欲以感質體驗提昇產業競爭力之企業參考。
Over the past few years, aesthetics booms with the knowledge economics. The government draws the plans in relation to cultural and creative industries under the concept of designing service industrial chain. The focus is how culture can add extra value to “design creativity”, then transformed to “design industry”, a form of “aesthetics economics”. Moreover, Creative Life Industry, which integrates experiences of livelihood industries and local culture, plays an important role in guiding enterprises to apply the concepts of the experience economy.Along with the economic development from agricultural, industrial toexperienced economy, there are different competitive element, such as quality, function, brand, service, information, and the “service space” and “qualia” are the key factors in theexperienced economy. in order to flourish the development of economy and culture, “experiences” are applied to four dimensions, such as space, service, product and promotion of an enterprise. Therefore,the purpose of this paper is to establish a new model for evaluating the creative life industries with “deeply experience” and “highly aesthetic feeling”. Lavender Cottage’s Adagio and The one’s Land of retreat and wellness are take as examples to verify the model. Results presented herein create an interface for evaluating the creative life industry crosses over the “highly aesthetic feeling” , and illustrate the interwoven features of the creative life industry and cultural creativity in the service innovation design.
期刊論文
1.Cronin, J. J.(2003)。Looking Back to see Forward in Services Marketing: Some Ideas to Consider。Managing Service Quality,13(5),332-337。  new window
2.Ko, Y.Y、Lin, P.H、Lin, R(2009)。A Study of Service ovation Design in Cultural and Creative Industry。HCI,14,376-385。  new window
3.林榮泰、王銘顯(2008)。台灣設計産業發展現況與願景之探討。藝術學報,4(1)=83,49-69。  延伸查詢new window
4.Martin, C. R. Jr.、Horne, D. A.(1993)。Services Innovation: Successful versus Unsuccessful Firms。International Journal of Service Industry Management,4(1),49-65。  new window
5.林榮泰、林伯賢(20091000)。融合文化與美學促成文化創意設計新興產業之探討。藝術學報,5(2)=85,81-105。new window  延伸查詢new window
6.Holbrook, M. B.(2000)。The Millennial consumer in the text of times: Experience and entertainment。Journal of Macromarketing,20(2),178-192。  new window
7.Bitner, Mary Jo(1992)。Servicescapes: The Impact of Physical Surroundings on Customers and Employees。Journal of Marketing,56(2),57-71。  new window
8.Lin, Ingrid Y.(2004)。Evaluating a servicescape: the effect of cognition and emotion。International Journal of Hospitality Management,23(2),163-178。  new window
9.Gemser, G.、Leenders, M. A. A. M.(2001)。How integrating industrial design in the product development process impacts on company performance。Journal of Product Innovation Management,18(1),28-38。  new window
會議論文
1.Chang, S, R.、Lin, R.(2010)。A Study of Applying Service Innovation Design in Creative Industries— A Conceptual Model of Total Customer Experience。The 2nd International Service Innovation Design Conference。  new window
2.Lee,T. Y、Yang, C,T、Lin, R(2010)。Anew model for experience design of the Servicespace: A Case study of Experience design of IKEA。The 2nd International Service Innovation Design Conference。  new window
3.Lin, R.、Lin, C. L.(2010)。From Digital Archive to E-Business: A Case Study of Turning "Art" to "E-Business"。2010 International Conference on E-Business。Athens。  new window
4.Lin, R.(2008)。Designing “Emotion” into modem Products。International Symposium for Emotion and Sensibility,(會議日期: 2008, June, 27-29)。Korea:KAIST。11。  new window
5.李東霖、楊清田、林榮泰(2010)。服務場域設計之顧客深度體驗研究。中華民國設計學會第15屆年會暨研討會,南臺科技大學 (會議日期: 2010/05/29),1054-1059。  延伸查詢new window
6.鄭名傑、林志隆、林榮泰(2010)。端午節慶意象體驗要素之研究。中華民國設計學會第15屆年會暨研討會,南臺科技大學 (會議日期: 2010/05/29)。臺南。1315-1321。  延伸查詢new window
7.Lin, R.(2008)。A Framework for Human-Culture Interaction Design: Beyond Human-Computer Interaction。International Symposium for Emotion and Sensibility,KAIST (會議日期: 2008/06/27-06/29)。  new window
8.Lin, R.(2008)。Service Innovation Design for Cultural and Creative Industries: A Case Study of the Cultural and Creative Industry Park at NTUA。International Service Innovation Design Conference,Dongseo University (會議日期: 2008/10/20-10/22)。  new window
9.林榮泰、陳璽敬、王村煌、曾美玲、蘇錦夥、張淑華(2010)。創意生活產業的感質體驗--薰衣草森林之緩慢金瓜石店個案研究。2010台灣感性學會學術研討會,(會議日期: 2010/10/23)。臺中:東海大學。66-72。  延伸查詢new window
10.林榮泰、劉邦初、李英傑、蘇錦夥、張淑華(2010)。創意生活產業的感性場域與感質商品--The One南園之個案研究。2010臺灣感性學會學術研討會,(會議日期: 2010年10月23日)。台中:東海大學工業設計學系。61-66。  延伸查詢new window
研究報告
1.林榮泰(2008)。整合服務創新設計應用於創意生活産業之研究-總計畫 (計畫編號:NSC-98-2410-H-144-009&010)。  延伸查詢new window
圖書
1.Pine II. B. L、Gilmore, J. H.(2008)。Authenticity: What Consumers Really Want。Boston:Harvard Business School Press。  new window
2.財團法人中衛發展中心(2004)。創意生活產業發展計畫。經濟部工業局。  延伸查詢new window
3.Fog, Klaus、Budtz, Christian、Yakaboylu, Baris(2005)。Storytelling: Branding in practice。Springer。  new window
4.Schmitt, Bernd(1999)。Experiential marketing: How to get customers to sense, feel, think, act and relate to your company and brands。New York:The Free Press。  new window
5.Pine, B. J. II、Gilmore, J. H.(1999)。The experience economy: Work is theatre and every business a state。Harvard Business School Press。  new window
圖書論文
1.Lin, R.(2009)。Design "Friendship" into modem products。Friendships: Types, Cultural, Psychological and Social。New York:Nova Science Publishers, Inc。  new window
 
 
 
 
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