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A.(2004)。The story behind service with a smile: the effects of emotional labor on job satisfaction, emotional exhaustion, and affective well-being(-)。University of South Florida，Tampa, FL。 | 圖書| 1. | Maslach, C.、Pines, A.(1984)。Experiencing Social Psychology: Readings and Projects。New York, NY：Random House USA Inc.。 | | 2. | Wen, F. H.、Chiou, H. J.(2012)。Methodology of Multilevel Modeling: The Key Issues and Solutions of Hierarchical Linear Modeling。Taipei：Future Career Management Corporation。 | | 3. | Caputo, J. S.(1991)。Stress and Burnout in Library Service。Phoenix, AZ：Oryx Press。 | | 4. | Cherniss, Cary(1980)。Professional Burnout in Human Service Organizations。New York, NY：Praeger。 | | 5. | Maslach, C.(1982)。Bumout: The cost of caring。Englewood Cliffs, NJ：Prentice-Hall。 | | 6. | Maslach, C.、Jackson, S. E.、Leiter, M. P.(1996)。Maslach Burnout Inventory: Manual。Palo Alto, California：Consulting Psychologist Press。 | | 7. | Raudenbush, Stephen W.、Bryk, Anthony S.(2002)。Hierarchical Linear Models: Applications and Data Analysis Methods。Thousand Oaks, CA：Sage Press。 | 圖書論文| 1. | Bono, J. E.、Vey, M. A.(2005)。Toward Understanding Emotional Management at Work: A Quantitative Review of Emotional Labor Research。Emotions in Organizational Behavior。Lawrence Erlbaum Associates。 | | 2. | Maslach C.(1993)。Burnout: A multidimensional perspective。Professional burnout: Recent developments in theory and research。Washington, DC：Taylor and Frencis。 | |
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