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題名:服務餐飲業創新與價值創造:以臺灣上市(櫃)公司為例
書刊名:臺灣銀行季刊
作者:王睦舜 引用關係康榮寶
出版日期:2014
卷期:65:3
頁次:頁70-91
主題關鍵詞:觀光餐飲業服務業服務創新價值創造生產力
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:43
  • 點閱點閱:32
期刊論文
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3.莊懿妃、翁振益、應公保、鄭敏玉(2004)。國際觀光旅館服務品質與經營效率之研究--以台北地區國際觀光旅館為例。中華管理評論國際學報,7(1),83-105。  延伸查詢new window
4.曹勝雄(2001)。The Operating Efficiency of International Tourist Hotels in Taiwan。Asia Pacific Journal of Tourism Research,6(1),73-81。  new window
5.陳勁甫、黃秋閔(20011200)。臺北地區國際觀光旅館經營效率之研究。旅遊管理研究,1(1),27-45。new window  延伸查詢new window
6.Hollenstein, H.(2003)。Innovation modes in the Swiss service sector: a cluster analysis based on firm-level data。Research Policy,32(2),845-863。  new window
7.李文福、王媛慧、洪琬婷(20091200)。技術變動、產出組合與臺灣銀行產業生產力變動。經濟論文,37(4),495-524。new window  延伸查詢new window
8.Pulley, L. B.、Braunstein, Y. M.(1992)。A Composite Cost Function for Multiproduct Firms with an Application to Economies of Scope in Banking。The Reviews of Economics and Statistics,74(2),221-230。  new window
9.Sun, Shinn、Lu, Wen-Min(2005)。Evaluating the Performance of the Taiwanese Hotel Industry Using a Weight Slacks-based Measure。Asia-Pacific Journal of Operational Research,22(4),487-512。  new window
10.Bryso, J. R.、Monnoyer, C.(2004)。Understanding the Relationship between Services and Innovation: the Reser Review of the European Service Literature on Innovation。The service industries Jouranl,24(1),205-222。  new window
11.Chiang, W.-E.、Tsai, M.-H.、Wang, L. S.-M.(2004)。A DEA evaluation of Taipei hotels。Annals of Tourism Research,31(3),712-715。  new window
12.Kamath, G. B.(2000)。Intellectual capital and corporate performance in Indian pharmaceutical industry。Journal of Intellectual Capital,9(4),684-704。  new window
13.Barros, C. P.(2005)。Measuring Efficiency in the Hotel Sector。Annals of Tourism Research,32(2),456-477。  new window
14.Yu, M. M.、Lee, B. C. Y.(2009)。Efficiency and effectiveness of service business: Evidence from international tourist hotels in Taiwan。Tourism Management,30(4),571-580。  new window
15.Yang, C.、Lu, W. M.(2006)。Performance benchmarking for Taiwan's international tourist hotels。INFOR: Information Systems and Operational Research,44(3),229-245。  new window
16.Moery, R. C.、Dittman, D. A.(1995)。Evaluating a hotel GM's performance: A case study in benchmarking。Cornell Hotel and Restaurant Administration Quarterly,36(5),30-35。  new window
17.Storey, C.、Kelly, D.(2001)。Measuring the Performance of New Service Development Activities。The Service Industries Journal,21(2),71-90。  new window
18.Barth, Mary E.、Kasznik, E. R.、McNichols, Maureen F.(2001)。Analyst Coverage and Intangible Assets。Journal of Accounting Research,39(1),1-34。  new window
19.Anderson, Randy I.、Fok, Robert、Scott, John(2000)。Hotel Industry Efficiency: An Advanced Linear Programming Examination。American Business Review,18(1),40-48。  new window
20.Färe, R.、Grosskopf, S.、Norris, M.、Zhang, Z.(1994)。Productivity growth, technical progress, and efficiency changes in industrialized countries。The American Economic Review,84(1),66-83。  new window
21.Soteriou, A.、Zenios, S. A.(1999)。Operations, Quality, and Profitability in the Provision of Banking Service。Management Science,45(10),1221-1238。  new window
22.Schaffnit, C.、Rosen, D.、Paradi, J. C.(1997)。Best Practice Analysis of Bank Branches: An Application of DEA in a Large Canadian Bank。European Journal of Operational Research,98(2),269-289。  new window
23.Voss, C. R.、Johnston, R.、Silvestro, R.、Fitzgerald, L.、Brignall, T.(1992)。Measurement of Innovation and Design Performance in Service。Design Management Journal,3(1),40-46。  new window
24.Royal, C.、O'Donnell, L.(2008)。Differentiation in financial markets: the human capital approach。Journal of Intellectual Capital,9(4),668-683。  new window
25.Anderson, R. I.、Fish, M.、Xia, Y.、Michello, F.(1999)。Measuring efficiency in the hotel industry: A stochastic approach。International Journal of Hospitality Management,18(1),45-57。  new window
26.Chiu, Y.-H.、Ting, C.-T.、Huang, C.-W.(2010)。The different systems for tourist hotels efficiency estimation in Taiwan。Service Industries Journal,30(14),2367-2385。  new window
27.Chen, C.-F.(2007)。Applying the stochastic frontier approach to measure hotel managerial efficiency in Taiwan。Tourism Management,28(3),696-702。  new window
28.Wang, F. C.、Hung, W. T.、Shang, J. K.(2006)。Measuring Pure Managerial Efficiency of International Tourist Hotels in Taiwan。The Service Industries Journal,26(1),59-71。  new window
29.Barros, C. P.(2005)。Evaluating the efficiency of a small hotel chain with a Malmquist productivity index。International Journal Tourism Research,7(3),173-184。  new window
30.Sigala, M.、Jones, P.、Lockwood, A.、Airey, D.(2005)。Productivity in Hotels: A Stepwise Data Envelopment Analysis of Hotels' Rooms Division Processes。Service Industries Journal,25(1),61-81。  new window
31.Bernhardt, K. L.、Donthu, N.、Kennett, P. A.(2000)。A longitudinal analysis of satisfaction and profitability。Journal of Business Research,47(2),161-171。  new window
32.Färe, R.、Grosskopf, S.、Lindgren, B.、Roos, P.(1992)。Productivity Changes in Swedish Pharmacies 1980-1989: A Non-parametric Malmquist Approach。The Journal of Productivity Analysis,3(1),85-101。  new window
33.陳彥豪、薛榮棠、黃崇興(20091000)。網絡鑲嵌與服務創新績效關聯性之研究--以臺灣B2B軟體服務業者為例。資訊管理學報,16(4),75-96。new window  延伸查詢new window
34.陳澤義(20030700)。Incorporating the Quality of Output Measure to Evaluate Bank Operating Efficiency in Taiwan。Pan-Pacific Management Review,6(2),209-223。new window  new window
35.Gadrey, J.、Gallouj, F.、Weinstein, O.(1995)。New models of innovation: how services benefit industry。International Journal of Service Industry Managmenet,6(3),4-16。  new window
36.Gunjan, M.(2007)。Measuring efficiency of the hotel and restaurant sector: The case of India。International Journal of Contemporary Hospitality Management,19(5),378-387。  new window
37.Parasuraman, A.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A conceptual model of service quality and its implication or future research。Journal of Marketing,49(4),41-50。  new window
38.Serenko, A.(2006)。The use of interface agents for email notification in critical incidents。Int. J. Human-Computer Studies,64,1084-1098。  new window
39.Bontis, N.(1998)。Intellectual Capital: An Exploratory Study That Develops Measures and Models。Management Decision,36(2),63-76。  new window
40.Zeithaml, V. A.(2000)。Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn。Journal of the Academy of Marketing Science,28(1),67-85。  new window
41.王媛慧、李文福、翁竹君(20070300)。臺灣國際觀光旅館業生產力與效率分析:隨機邊界距離函數之應用。經濟論文叢刊,35(1),55-86。new window  延伸查詢new window
42.Cronin, J. Joseph Jr.、Brady, Michael K.、Hult, G. Tomas M.(2000)。Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments。Journal of Retailing,76(2),193-218。  new window
43.Caves, Douglas W.、Christensen, Laurits R.、Diewert, W. Erwin(1982)。The Economic Theory of Index Numbers and the Measurement of Input, Output, and Productivity。Econometrica: Journal of the Econometric Society,50(6),1393-1414。  new window
44.Drejer, Ina(2004)。Identifying innovation in surveys of services: A Schumpeterian perspective。Research Policy,33(3),551-562。  new window
45.Rust, Roland T.、Zahorik, Anthony J.、Keiningham, Timothy L.(1995)。Return on quality ROQ: Making service quality financially accountable。Journal of Marketing,59(2),58-70。  new window
46.Barros, C. P.(2004)。A Stochastic Cost Frontier in the Portuguese Hotel Industry。Tourism Economics,10(2),177-192。  new window
47.Hwang, Shiuh-Nan、Chang, Te-Yi(2003)。Using Data Envelopment Analysis to Measure Hotel Managerial Efficiency Change in Taiwan。Tourism Management,24(4),357-369。  new window
48.Farrell, Michael James(1957)。The Measurement of Productive Efficiency。Journal of the Royal Statistical Society. Series A,120(3),253-290。  new window
49.Charnes, Abraham、Cooper, William W.、Rhodes, Edwardo(1978)。Measuring the efficiency of decision making units。European Journal of Operational Research,2(6),429-444。  new window
50.Balk, Bert M.(2001)。Scale Efficiency and Productivity Change。Journal of Productivity Analysis,15(3),159-183。  new window
51.Boulding, William、Kalra, Ajay、Staelin, Richard、Zeithaml, Valarie A.(1993)。A Dynamic Process Model of Service Quality: From Expectation to Behavioral Intentions。Journal of Marketing Research,30(1),7-27。  new window
52.Tsai, C. T.、Su, C. S.(2009)。Service Failures and Recovery Strategies of Chain Restaurants in Taiwan。The Service Industries Journal,29(12),1779-1996。  new window
53.Ray, S. C.、Desli, E.(1997)。Productivity Growth, Technical Progress, and Efficiency Changes in Industrialized Countries: Comment。American Economic Review,87,1033-1039。  new window
54.Tsaur, S. H.、Chiang, C. I.、Chang, T. Y.(1999)。Evaluating the Operating Efficiency of International Tourist Hotels by Using Modified DEA Model。Asia Pacific Journal of Tourism Research,4,73-78。  new window
會議論文
1.李文福、王媛慧(2010)。臺灣國際觀光旅館業生產力與效率分析:考慮產出組合變動。2010臺灣實證經濟學年會研討會。  延伸查詢new window
圖書
1.Färe, Rolf、Primont, Daniel(1995)。Multi-output production and duality: Theory and applications。Kluwer Academic Publishers。  new window
2.Baumol, W. J.、Panzar, J. C.、Willig, R. D.(1982)。Contestable markets and the theory of industry structure。New York:Harcourt, Brace Jovanovich。  new window
3.Stewart, Thomas A.(1997)。Intellectual capital: The new wealth of organizations。Doubleday Dell Publishing Group。  new window
4.Edvinsson, L.、Malone, M. S.(1997)。Intellectual Capital: Realizing Your Company's True Value by Finding Its Hidden Brainpower。New York, NY:Harper Business Publisher。  new window
5.Nye, Joseph S. Jr.(1990)。Soft Power: The Means to Success in World Politics。N. Y.:Public Affairs。  new window
6.Wiig, K.(2004)。People-Focused Knowledge Management: How Effective Decision Making Leads to Corporate Success。Oxford:Butterworth-Heinemann。  new window
 
 
 
 
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