:::

詳目顯示

回上一頁
題名:以社會網絡理論觀點探討服務業市場知識對創新之影響:旅行業為例
書刊名:管理與系統
作者:陳冠仰 引用關係莊文隆方文熙 引用關係
作者(外文):Chen, Kuan-yangZhuang, Wen-longFang, David
出版日期:2019
卷期:26:3
頁次:頁365-392
主題關鍵詞:市場知識歧異性市場知識鑲嵌性產品創新流程創新非線性效果Market knowledge disparityMarket knowledge embeddednessProduct innovationsProcess innovationNon-linear effect
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:20
  • 點閱點閱:22
過去不少服務業者和學術界重視市場知識對企業創新的重要性。理應上,市場知識對創新之關係應呈現正向相關性,但近期研究指出兩者間關係無明確定論。本研究主張不一致結果乃過去多數研究將市場知識和創新皆視為單一整體的構念,以及視兩者間為線性關係的假設有關。因此,本研究從社會網絡理論來探討市場知識歧異性與市場知識的鑲嵌性分別對於產品創新和流程創新的關係,檢驗兩者間是否存在非線性之關係。本研究以旅遊服務業為實證範疇,結果顯示市場知識歧異性對產品創新、流程創新皆呈現非線性的影響關係,其呈現趨陡遞增的非線性效果。市場知識鑲嵌性則對產品創新、流程創新績效有正向效果,並沒有非線性效果存在。最後,本文將根據研究結果提出理論貢獻、管理意涵與未來研究建議。
Managers and scholars in service industry have paid attentions on the relationship between market knowledge and innovation. Theoretically, market knowledge should be associated with innovation positively but the results indicated a positive, non-significant and negative relationship between market knowledge and innovation. This study asserts that the inconsistent outcomes were resulted of treating market knowledge and innovation as single overall construct and because of the assumption of linear linkage. Therefore, this study is on the basis of social network theory and investigates the impacts of specific knowledge characteristics on two different innovations (product and process), especially testing their non-linear relationship. Under the setting of travel service industry, the empirical results indicate that market knowledge disparity has a non-linear effect on product and process innovations, and its positive effect is significant increasingly. On the other hand, market knowledge embeddedness only has positive effect on product and process innovations. Finally, this study will offer some management implications and suggestion in further studies according to the result in the future.
期刊論文
1.Prajogo, D. I.、Sohal, A. S.(2006)。The relationship between organization strategy, total quality management (TQM), and organization performance -- the mediating role of TQM。European Journal of Operational Research,168(1),35-50。  new window
2.Tsou, Hung Tai(2012)。Collaboration competency and partner match for e-service product innovation through knowledge integration mechanisms。Journal of Service Management,23(5),640-663。  new window
3.Zhou, K. Z.、Li, C. B.(2012)。How Knowledge Affects Radical Innovation: Knowledge Base, Market Knowledge Acquisition, and Internal Knowledge Sharing。Strategic Management Journal,33(9),1090-1102。  new window
4.Theodosiou, M.、Kehagias, J.、Katsikea, E.(2012)。Strategic orientations, marketing capabilities and firm performance: An empirical investigation in the context of frontline managers in service organizations。Industrial Marketing Management,41(7),1058-1070。  new window
5.Bell, Simon J.、Whitwell, Gregory J.、Lukas, Bryan A.(2002)。Schools of Thought in Organizational Learning。Journal of the Academy of Marketing Science,30(1),70-86。  new window
6.Luo, X. M.、Hassan, M.(2009)。The Role of Top Management Networks for Market Knowledge Creation and Sharing in China。Industrial Marketing Management,62(10),1020-1026。  new window
7.Sawhney, M.、Zabin, J.(2002)。Managing and Measuring Relational Equity in the Network Economy。Journal of the Academy of Marketing Science,30(4),313-332。  new window
8.Tolstoy, D.(2009)。Knowledge Combination and Knowledge Creation in A Foreign-Market Network。Journal of Small Business Management,47(2),202-220。  new window
9.Trkman, P.(2010)。The Critical Success Factors of Business Process Management。International Journal of Information Management,30(2),125-134。  new window
10.Zhou, K. Z.、Brown, J. R.、Dev, C. S.(2009)。Market Orientation, Competitive Advantage, and Firm Performance: A Demand-based View。Journal of Business Research,62(11),1063-1070。  new window
11.Kim, D. Y.、Kumar, V.、Kumar, U.(2012)。Relationship between quality management practices and innovation。Journal of Operations Management,30(4),295-315。  new window
12.Escribano, A.、Fosfuri, A.、Tribó, J. A.(2009)。Managing external knowledge flows: The moderating role of absorptive capacity。Research Policy,38(1),96-105。  new window
13.Beckman, C. M.、Haunschild, P. R.(2002)。Network learning: The effects of partners' heterogeneity of experience on corporate acquisitions。Administrative Science Quarterly,47(1),92-124。  new window
14.Brockman, B. K.、Morgan, R. M.(2006)。The moderating effect of organizational cohesiveness in knowledge use and new product development。Journal of Academic Marketing Science,34(3),295-307。  new window
15.Larson, A.(1992)。Network Dyads in Entrepreneurial Settings: A Study of The Governance of Exchange Processes。Administrative Science Quarterly,37(1),76-104。  new window
16.Marinova, D.(2004)。Actualizing innovation effort: The impact of market knowledge diffusion in a dynamic system of competition。Journal of Marketing,68(3),1-20。  new window
17.Prabhu, J. C.、Chandy, R. K.、Ellis, M. E.(2005)。The impact of acquisitions on innovation: Poison pill, placebo, or tonic?。Journal of Marketing,69(1),114-130。  new window
18.Camisón, C.、Monfort-Mir, V. M.(2012)。Measuring innovation in tourism from the Schumpeterian and the dynamic-capabilities perspectives。Tourism Management,33(4),776-789。  new window
19.Hu, M.-L. M.、Horng, J.-S.、Sun, Y.-H. C.(2009)。Hospitality teams: Knowledge sharing and service innovation performance。Tourism Management,30(1),41-50。  new window
20.Huang, J. W.、Li, Y. H.(2009)。The mediating effect of knowledge management on social interaction and innovation performance。International Journal of Manpower,30(3),285-301。  new window
21.Grewal, R.、Comer, J. M.、Mehta, R.(2001)。An Investigation into the Antecedents of Organizational Participation in Business-to-Business Electronic Markets。Journal of Marketing,65(3),17-33。  new window
22.Mavondo, F. T.、Chimhanzi, J.、Stewart, J.(2005)。Learning orientation and market orientation: Relationship with innovation, human resource practices and performance。European Journal of Marketing,39(11/12),1235-1263。  new window
23.Sin, L. Y. M.、Tse, A. C. B.、Heung, V. C. S.、Yim, F. H. K.(2005)。An analysis of the relationship between market orientation and business performance in the hotel industry。International Journal of Hospitality Management,24(4),555-577。  new window
24.Menon, A.、Varadarajan, P. R.(1992)。A model of marketing knowledge use within firms。Journal of Marketing,56(4),53-71。  new window
25.Morgan, N. A.、Zou, S.、Vorhies, D. W.、Katsikeas, C. S.(2003)。Experiential and Informational Knowledge, Architectural Marketing Capabilities, and the Adaptive Performance of Export Ventures: A Cross-National Study。Decision Sciences,34(2),287-322。  new window
26.De Luca, L. M.、Atuahene-Gima, K.(2007)。Market Knowledge Dimensions and Cross-Functional Collaboration: Examining the Different Routes to Product Innovation Performance。Journal of Marketing,71(1),95-112。  new window
27.楊鎮維、方世杰、蘇桓彥(20090700)。知識統治觀點之組織知識創造。管理與系統,16(3),347-372。new window  延伸查詢new window
28.Rodan, S.、Galunic, C.(2004)。More than network structure: How knowledge heterogeneity influences managerial performance and innovativeness。Strategic Management Journal,25(6),541-562。  new window
29.Weerawardena, J.、O'cass, A.、Julian, C.(2006)。Does Industry Matter? Examining the Role of Industry Structure and Organizational Learning in Innovation and Brand Performance。Journal of Business Research,59(1),37-45。  new window
30.Ahuja, Gautam(2000)。Collaboration Networks, Structural Holes, and Innovation: A Longitudinal Study。Administrative Science Quarterly,45(3),425-455。  new window
31.Kang, M. P.、Mahoney, J. T.、Tan, D. C.(2009)。Why firms make unilateral investments specific to other firms: The case of OEM suppliers。Strategic Management Journal,30(2),117-135。  new window
32.Zomerdijk, L. G.、Voss, C. A.(2010)。Service Design for Experience-Centric Services。Journal of Service Research,13(1),67-82。  new window
33.Rindfleisch, A.、Moorman, C.(2001)。The acquisition and utilization of information in new product alliances: a strength-of-ties perspective。Journal of Marketing,65(2),1-18。  new window
34.Spender, J. C.(1996)。Organizational knowledge, learning and memory: Three concepts in search of a theory。Journal of Organizational Change Management,9(1),63-78。  new window
35.Sivadas, E.、Dwyer, F. R.(2000)。An examination of organizational factors influencing new product success in internal and alliance-based processes。Journal of Marketing,64(1),31-49。  new window
36.陳彥豪、薛榮棠、黃崇興(20091000)。網絡鑲嵌與服務創新績效關聯性之研究--以臺灣B2B軟體服務業者為例。資訊管理學報,16(4),75-96。new window  延伸查詢new window
37.Johnson, J. L.、Sohi, R. S.、Grewal, R.(2004)。The Role of Relational Knowledge Stores in Interfirm Partnering。Journal of Marketing,68(3),21-36。  new window
38.Li, T.、Calantone, R. J.(1998)。The Impact of Market Knowledge Competence on New Product Advantage: Conceptualization and Empirical Examination。Journal of Marketing,62(4),13-29。  new window
39.Earley, P. C.、Mosakowski, E. M.(2000)。Creating hybrid team cultures: An empirical test of transnational team functioning。Academy of Management Journal,43(1),26-49。  new window
40.Uzzi, Brian(1996)。The sources and consequences of embeddedness for the economic performance of organizations: The network effect。American Sociological Review,61(4),674-698。  new window
41.Lin, Jiun-Sheng Chris、Hsieh, Pei-Ling(2011)。Assessing the self-service technology encounters: development and validation of SSTQUAL scale。Journal of Retailing,87(2),194-206。  new window
42.Nieves, J.、Haller, S.(2014)。Building dynamic capabilities through knowledge resources。Tourism Management,40,224-232。  new window
43.Ar, Ilker Murat、Baki, B.(2011)。Antecedents and performance impacts of product versus process innovation: Empirical evidence from SMEs located in Turkish science and technology parks。European Journal of Innovation Management,14(2),172-206。  new window
44.Zenger, T. R.、Lawrence, B. S.(1989)。Organization demography: the differential effects of age and tenure distributions on technical communication。Academy of Management Journal,32(2),353-376。  new window
45.Damanpour, F.、Gopalakrishnan, S.(2001)。The dynamics of the adoption of product and process innovations in organizations。Journal of management studies,38(1),45-65。  new window
46.Bao, Yongchuan、Chen, Xiaoyun、Zhou, K. Z.(2012)。External learning, market dynamics, and radical innovation: Evidence from China's high-tech firms。Journal of Business Research,65(8),1226-1233。  new window
47.Chen, P. Y.、Chen, K. Y.、Wu, L. Y.(2017)。The impact of trust and commitment on value creation in asymmetric buyer-seller relationships: The mediation effect of specific asset investments。Journal of Business & Industrial Marketing,32(3),457-471。  new window
48.Wu, L. Y.、Chen, P. Y.、Chen, K. Y.(2015)。Why does loyalty-cooperation behavior vary over buyer-seller relationship?。Journal of Business Research,68(11),2322-2329。  new window
49.林俊昇、林政佑、周恩頤(20160600)。服務體驗管理:亞洲文獻回顧與未來研究方向。臺大管理論叢,26(2),303-352。new window  延伸查詢new window
50.梁晉嘉、陳冠仰、吳守謙、高月美(20130900)。歡樂旅行社--線上旅遊策略聯盟之建構與演化。管理個案評論,4(3),77-88。new window  延伸查詢new window
51.陳冠仰、洪順慶、黃瑞傑、李正慧(20151200)。企業瞭解員工嗎?--從內部市場導向及知識基礎觀點探索員工知識之研究。人力資源管理學報,15(4),1-24。new window  延伸查詢new window
52.陳淑貞、蔡明潔、劉娜婷、劉以慶(20180400)。主管不當督導對部屬之主管導向偏差行為的影響:談回應策略的調節效果與LMX的中介作用。管理與系統,25(2),115-143。new window  延伸查詢new window
53.張雍昇、方世榮(20161000)。探討出口市場導向之前因與後果:互依不對稱為調節變數之影響。管理與系統,23(4),563-591。new window  延伸查詢new window
54.Campbell, K.、Minguez-Vera, A.(2009)。Female Board Appointments and Firm Valuation: Short and Long-term Effects。Journal of Management and Governance,14(1),37-59。  new window
55.Ciravegna, L.、Majano, S. B.、Zhan, G.(2014)。The Inception of Internationalization of Small and Medium Enterprises: The Role of Activeness and Networks。Journal of Business Research,67(6),1081-1089。  new window
56.Chang, J.、Bai, X.、Li, J. J.(2015)。The Influence of Leadership on Product and Process Innovations in China: The Contingent Role of Knowledge Acquisition Capability。Industrial Marketing Management,50,18-29。  new window
57.Chen, K. Y.、Lee, C. F.(2017)。Market Knowledge of the Travel Industry from Knowledge-Based View: A Case of Two Taiwanese Travel Agencies。Asia Pacific Journal of Tourism Research,22(7),781-797。  new window
58.Ferreras-Méndez, J. L.、Newell, S.、Fernández-Mesa, A.、Alegre, J.(2015)。Depth and Breadth of External Knowledge Search and Performance: The Mediating Role of Absorptive Capacity。Industrial Marketing Managemen,47,86-97。  new window
59.Honarpour, A.、Jusoh, A.、Nor, K. M.(2017)。Total Quality Management, Knowledge Management, and Innovation: An Empirical Study in R&D Units。Total Quality Management & Business Excellence,29(7/8),798-816。  new window
60.Karim, S.(2009)。Business Unit Reorganization and Innovation in New Product Markets。Management Science,55(7),1237-1254。  new window
61.Nguyen, B.、Yu, X.、Melewar, T. C.、Chen, J.(2015)。Brand Innovation and Social Media: Knowledge Acquisition from Social Media, Market Orientation, and the Moderating Role of Social Media Strategic Capability。Industrial Marketing Management,51,11-25。  new window
62.Shaw, G.、Williams, A.(2009)。Knowledge Transfer and Management in Tourism: An Emerging Research Agenda。Tourism Management,30(3),325-335。  new window
63.Sabiote-Ortiz, C. M.、Frías-Jamilena, D. M.、Castañeda-García, J. A.(2016)。Overall Perceived Value of A Tourism Service Delivered Via Different Media: A Cross-Cultural Perspective。Journal of Travel Research,55(1),34-51。  new window
64.Weidenfeld, A.、Williams, A. M.、Butler, R. W.(2010)。Knowledge Transfers and Innovations amongst Attractions。Annals of Tourism Research,37(3),604-626。  new window
65.Díaz-Chao, Á.、Miralbell-Izard, O.、Torrent-Sellens, J.(2016)。Information and Communication Technologies, Innovation, and Firm Productivity in Small and Medium-Sized Travel Agencies: New Evidence from Spain。Journal of Travel Research,55(7),862-873。  new window
66.Brown, John Seely、Duguid, Paul(2001)。Knowledge and Organization: A Social-Practice Perspective。Organization Science,12(2),198-213。  new window
67.Nonaka, Ikujiro(1994)。A Dynamic Theory of Organizational Knowledge Creation。Organization Science,5(1),14-37。  new window
68.Anderson, James C.、Gerbing, David W.(1988)。Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach。Psychological Bulletin,103(3),411-423。  new window
69.Armstrong, J. Scott、Overton, Terry S.(1977)。Estimating nonresponse bias in mail surveys。Journal of Marketing Research,14(3),396-402。  new window
70.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。  new window
71.Shane, Scott、Cable, Daniel(2002)。Network ties, reputation, and the financing of new ventures。Management Science,48(3),364-381。  new window
72.Bagozzi, Richard P.、Yi, Youjae(1988)。On the Evaluation of Structural Equation Models。Journal of the Academy of Marketing Science,16(1),74-94。  new window
73.Nahapiet, Janine、Ghoshal, Sumantra(1998)。Social capital, intellectual capital, and the organizational advantage。Academy of Management Review,23(2),242-266。  new window
74.Hamel, Gary(1991)。Competition for competence and interpartner learning within international strategic alliances。Strategic Management Journal,12(S1),83-103。  new window
75.Grant, Robert M.(1996)。Toward a knowledge-based theory of the firm。Strategic Management Journal,17(Suppl 2),109-122。  new window
76.Narver, John C.、Slater, Stanley F.(1990)。The Effect of a Market Orientation on Business Profitability。Journal of Marketing,54(4),20-35。  new window
77.Wu, Lei-Yu、Chen, Kuan-Yang、Chen, Po-Yuan、Cheng, Shu-Ling(2014)。Perceived value, transaction cost, and repurchase-intention in online shopping: A relational exchange perspective。Journal of Business Research,67(1),2768-2776。  new window
78.Barney, Jay B.(1991)。Firm Resources and Sustained Competitive Advantage。Journal of Management,17(1),99-120。  new window
79.Malhotra, Naresh K.、Kim, Sung S.、Patil, Ashutosh(2006)。Common method variance in IS research: a comparison of alternative approaches and a reanalysis of past research。Management Science,52(12),1865-1883。  new window
80.Podsakoff, Philip M.、MacKenzie, Scott B.、Lee, Jeong-Yeon、Podsakoff, Nathan P.(2003)。Common method biases in behavioral research: A critical review of the literature and recommended remedies。Journal of Applied Psychology,88(5),879-903。  new window
81.Verhoef, Peter C.、Lemon, Katherine N.、Parasuraman, Ananthanarayanan Parsu、Roggeveen, Anne L.、Tsiros, Michael、Schlesinger, Leonard A.(2009)。Customer experience creation: Determinants, dynamics and management strategies。Journal of Retailing,85(1),31-41。  new window
82.翁瑞宏、邱柏松、蔡文正、黃靖媛(20071000)。以知識基礎觀點探討聯盟網絡多元性對醫院組織創新之影響。管理學報,24(5),485-513。new window  延伸查詢new window
會議論文
1.方世杰、許文齡(2008)。從網絡觀點看知識鑲嵌性、知識分享與新產品開發績效。2008台灣科技大學管理新思維學術研討會。台北:國立臺灣科技大學企業管理系。1-18。  延伸查詢new window
圖書
1.Parker, Glenn M.(1994)。Cross-functional teams: Working with allies, enemies, and other strangers。San Francisco, CA:Jossey-Bass。  new window
2.Cohen, Jacob、Cohen, Patricia、West, Stephen G.、Aiken, Leona S.(2003)。Applied Multiple Regression/Correlation Analysis for the Behavioral Sciences。Lawrence Erlbaum Associates, Inc.。  new window
3.Hair, Joseph F. Jr.、Anderson, Rolph E.、Tatham, Ronald L.、Black, William C.、Babin, Barry J.(1998)。Multivariate data analysis。Prentice-Hall, Inc.。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
無相關書籍
 
無相關著作
 
QR Code
QRCODE