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題名:運用PDCA循環提升長期照護機構住民用餐滿意度
書刊名:醫務管理期刊
作者:許美雅黃宜蓁劉金華謝清川
作者(外文):Hsu, Mei-yaHuang, Yi-chenLiu, Chin-huaHsieh, Ching-chuan
出版日期:2014
卷期:15:4
頁次:頁327-341
主題關鍵詞:長期照護住民餐點PDCA循環Long-term careResidents' dietPDCA cycle
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:0
  • 點閱點閱:21
目的:長期照護機構為年長者住民居多,為顧及其不易咀嚼的特性,三餐飲食多為固定餐點,且以軟食為主,住民飲食選擇受限。本專案為運用PDCA(Plan-Do-Check-Action)循環品質管理於供餐服務,以提升長期照護機構住民之用餐滿意度。方法:經PDCA循環專案改善計畫,實施新版快樂餐。本研究以長期照護機構住民為研究對象,經問卷調查進行資料蒐集,以瞭解長期照護機構住民用餐滿意度,總計有效問卷為435份,問卷結果以獨立樣本t檢定分析。結果:自2013年1月實施後護理之家住民用餐滿意度與去年相比較,整體滿意度由4.1分提升至4.4分,滿意度成長6.8%。結論:快樂套餐主要意義為提升餐點豐富與營養性,透過選擇餐點的權利滿足住民自由選擇的期待,經PDCA循環目標管理循環落實後的結果,確實提升住民飲食的用餐滿意度。
Objectives: The majority of residents at long-term care facilities are elderly men. The meal provided at long-term care facilities mainly consists of soft food with limited choices. The purpose of this project was to bring a PDCA cycle practice into dietary service to increase residents' dietary satisfaction. Methods: We incorporated the PDCA cycle method into a new version of Happy Meals. The participants in this study were the residents at a long-term care facility. A questionnaire was distributed to understand dietary satisfaction. There were 435 valid questionnaires. The data were analyzed with a t-test for independent samples. Results: After implementation of the PDCA, the residents' overall satisfaction increased from 4.1 points in 2012 to 4.4 points in 2013, an increase of 6.8%. Conclusion: The main purpose of Happy Meals is to enrich variety and nutrition. Happy meals satisfied the residents' expectations of food preferences through optional dishes. After using the PDCA cycle, residents' satisfaction was significantly improved.
期刊論文
1.謝佳容、蕭伃伶、劉淑娟(20070600)。老年住民在長期照護機構中的心理健康促進與情緒調適。長期照護雜誌,11(2),132-140。  延伸查詢new window
2.桂世勛、徐永德、樓瑋群、田青(2010)。長者友善社區建設:一項來自上海的經驗研究。人口學刊,182(4),23-29。  延伸查詢new window
3.施桂梅、范純美(20110600)。護理之家住民對快樂餐之滿意度。臺灣營養學會雜誌,36(2),35-41。  延伸查詢new window
4.陳葉香(2011)。PDCA循環在醫院食品安全質量管理中的應用。中國醫藥科學雜誌,2011(24),141-142。  延伸查詢new window
5.蘇郁婷、吳玉茹、吳月盈、施登瓊、洪綺蘭、黃孟娟(20100600)。以PDCA品管模式改善病膳資訊管理系統及全院訂餐率。臺灣膳食營養學雜誌,2(1),79-89。  延伸查詢new window
6.Wright, O. R. L.、Capra, S.、Connelly, L. B.(2010)。Foodservice satisfaction domains in geriatrics, rehabilitation and aged care。Journal of Nutrition Health & Aging,14(9),775-780。  new window
7.Mahoney, S.、Zulli, A.、Walton, K.(2009)。Patient satisfaction and energy intakes are enhanced by point of service meal provision。Nutrition & Dietetics,66(4),212-220。  new window
8.Li, J.、Porock, D.(2014)。Resident outcomes of person-centered care in long-term care: A narrative review of interventional research。International Journal of Nursing Studies,51(10),1395-1415。  new window
9.Bradley, E.、Hartwig, K. A.、Rowe, L. A.、Cherlin, E. J.、Pashman, J.、Wong, R.、Abebe, Y.(2008)。Hospital quality improvement in Ethiopia: Apartnership--mentoring model。International Journal for Quality in Health Care,20(6),392-399。  new window
10.Evans, B. C.、Crogan, N. L.(2005)。Using the Food Ex-LTC to assess institutional food service practices through nursing home residents' perspectives on nutrition care。Journals of Gerontology Series a-Biological Sciences and Medical Sciences,60(1),125-128。  new window
11.Johns, N.、Hartwell, H.、Morgan, M.(2010)。Improving the provision of meals in hospital. The patients' viewpoint。Appetit,54(1),181-185。  new window
12.Justesen, L.、Mikkelsen, B. E.、Gyimóthy, S.(2014)。Understanding hospital meal experiences by means of participant-driven-photo-elicitation。Appetite,75,30-39。  new window
13.Hasche, L. K.、Morrow-Howell, N.、Proctor, E. K.(2010)。Quality of life outcomes for depressed and nondepressed older adults in community long-term care。American Journal of Geriatric Psychiatry,18(6),544-553。  new window
14.陳晶瑩(20030500)。老年人之長期照護。臺灣醫學,7(3),404-413。  延伸查詢new window
15.黃源協(20070300)。長期照顧管理中心的團隊運作。長期照護雜誌,11(1),20-26。  延伸查詢new window
16.許佩蓉、張俊喜、林靜宜、林壽惠、李世代(20060500)。機構式長期照護綜論。臺灣老年醫學雜誌,1(4),198-215。  延伸查詢new window
研究報告
1.行政院經濟建設委員會(2012)。中華民國2012年至2060年人口推計。行政院經濟建設委員會。  延伸查詢new window
圖書
1.中國醫藥大學附設醫院(2001)。醫療品管的深耕活動:醫療界的QCC實務。台北:財團法人中衛發展中心。  延伸查詢new window
 
 
 
 
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