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Randy、Kanuka, Heather(2004)。Blended Learning: Uncovering Its Transformative Potential in Higher Education。The Internet and Higher Education,7(2),95-105。 | 25. | Bitner, Mary Jo、Booms, Bernard H.、Tetreault, Mary Stanfield(1990)。The Service Encounter: Diagnosing Favorable & Unfavorable Incidents。Journal of Marketing,54(1),71-84。 | 26. | Flanagan, John C.(1954)。The Critical Incident Technique。Psychological Bulletin,51(4),327-358。 | 27. | Grove, Stephen J.、Fisk, Raymond P.、Bitner, Mary Jo(1992)。Dramatizing the service experience: A managerial approach。Advances in Services Marketing and Management,1(1),91-121。 | 28. | Garrison, D. R.、Anderson, T.、Archer, W.(1999)。Critical inquiry in a text-based environment: Computer conferencing in higher education。The Internet and Higher Education,2(2/3),87-105。 | 29. | Garrison, D. R.、Anderson, T.、Archer, W.(2001)。Critical thinking, cognitive presence, and computer conferencing in distance education。American Journal of Distance Education,15(1),7-23。 | 30. | Lindgren, R.、Henfridsson, O.、Schultze, U.(2004)。Design principles for competence management systems: A synthesis of an action research study。MIS Quarterly,28(3),435-472。 | 31. | Cho, V.、Cheng, T. C. E.、Lai, W. M. J.(2009)。The role of perceived user-interface design in continued usage intention of self-paced e-learning tools。Computers & Education,53(2),216-227。 | 32. | Herzberg, F.(2003)。One More Time: How Do You Motivate Employees?。Harvard Business Review,81(1),87-96。 | 圖書1. | Bloom, B. S.、Krathwohl, D. R.、Masia, B. B.(1984)。Bloom Taxonomy of Educational Objectives。Pearson Education。 | 2. | Bates, A. 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