社工服務是老人福利機構評鑑指標裏的重要項目。然而，從社工觀點探討老人福利機構評鑑的研究並不多見。本研究期使能在老人福利機構評鑑中找著社工的專業定位，並為未來長照體系的評鑑系統提出參考建議。本研究採引導性取向的質性訪談獲得研究發現及結果。研究發現許多老人福利機構的社工人員對於評鑑工作，仍存在不理解，甚至未能感受到其重要性與幫助性。除了評鑑的細目對於社工人員不夠具體外，更重要的是，它並不能對應出社工專業訓練的具體強項項目為何。目前的評鑑著重在社工專業的「服務過程」而非服務過程中的「社工專業」。建立「以案主（人）為中心」的評鑑制度，考量評鑑對案主及家屬的意義才能真正達成評鑑的期待—提升社工服務的品質。

In elderly welfare organisations, service of social worker is a pivotal item in the evaluation for the elderly welfare organisations. However, there is rare discussion on the viewpoint of social worker. This research focuses on the stance of social workers to analyse the advantages and disadvantages of the evaluation for the elderly welfare organisations. In addition, we also explore the role of social workers in the process of the evaluation for the elderly welfare organisations. Finally, we project to show probable contributions of social workers in the evaluation for the elderly welfare organisations. For achieving above goals, this research adopts qualitative research approach to interview several licensed social workers. The findings include: first, some items of the evaluation are not specific for judging the abilities of social workers. Moreover, these items are more likely to judge the form of service in the process rather than the profession of social workers. In the evaluation, there is less qualitative information to show the service quality of social workers. Finally, the clients and their families cannot participate in the process of evaluation and they are difficult to be empowered by social workers through the process of evaluation. In conclusion, to build up a ”clientcentered” evaluation system in which clients and their families' opinions are considered is a probable way to promote the service quality in the elderly welfare organisations, as well as advancing the profession of social workers.