From Conception to Creation-Quality Function Deployment in Health Sector__臺灣人文及社會科學引文索引資料庫

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題名：	From Conception to Creation-Quality Function Deployment in Health Sector
書刊名：	Academy of Taiwan Business Management Review
作者：	Sharma, Jitendra
出版日期：	2015
卷期：	11:2
頁次：	頁158-168
主題關鍵詞：	Customer requirements；Customer satisfaction；Syringe and needle；Importance ratings；Satisfaction ratings；Healthcare sector；QFD
原始連結：	連回原系統網址
相關次數：	被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0) 排除自我引用:0 共同引用:0 點閱:152

This paper introduces a methodology and procedure for the development of medical healthcare products and services. It provides an overview of Quality Function Deployment (QFD) as a tool to determine priorities for enhancing service provision to a more satisfied customer or client needs and requirements. The paper intends to present a detailed treatment of QFD for Syringe and Needle. A general model for product quality has been discussed, and the factors that influence customers’ perception have been addressed. The framework of the general model can be applied to construct the individual QFD Matrix for different product functions. This not only helps the design team in better utilisation of the organisational resources but also aids in the prioritising the design parameters on the basis of their contributed benefit to the customers.

以文找文

期刊論文
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會議論文
1.	Bersbach, P. L.(1990)。QFD on a defense contract。Second Symposium on QFD。Novi, MI。
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圖書
1.	Akao, Y.(1990)。QFD: Integrating Customers Requirements into Product Design。Cambridge, MA：Productivity Press。
2.	Chaplin, E.、Terninko , J.(2000)。Customer Driven Healthcare: QFD for Process Improvement And Cost Reduction。Milwaukee, WI：ASQ Quality Press。
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4.	Lock, D.(1995)。Handbook of Quality Management。Jaico Publishing House。
5.	Mitra, A.(2001)。Functions of Quality Control & Improvements。New Delhi：Addison Wesley Longman。
6.	Dean, J. W.、Evan, J. R.(1994)。Total quality: management, organization, and strategy。West Publishing Company。
7.	Cohen, Lou(1995)。Quality Function Deployment: How to Make QFD Work for You。Addison-Wesley Publishing Company。
8.	Mizuno, S.、Akao, Y.(1994)。QFD, The Customer-Driven Approach to Quality Planning and Deployment。Asian Productivity Organization。
9.	King, B.(1989)。Better Designs in Half the Time: Implementing QFD Quality Function Deployment in America。Methuen, MA：GOAL/QPC。

圖書論文
1.	Behara, R. S.、Chase, R. B.(1993)。Service Quality Deployment: Quality Service by Design。Perspectives in Operations Management: Essays in Honor of E. S. Buffa。Norwell, MA：Kluwer Academic Publishers。

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