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題名:網路拍賣消費者再購行為之研究
書刊名:華人前瞻研究
作者:蕭源都 引用關係林騰蛟徐順亭蔡煒均鍾光硯
作者(外文):Hsiao, Yuan-duLin, Teng-chiaoHsu, Shun-tingCai, Wei-junChung, Kuang-yen
出版日期:2015
卷期:11:2
頁次:頁55-81
主題關鍵詞:促銷活動品牌形象服務品質專業素養整體再購行為Management systemProduct characteristicsOperating systemDecorating designTotal consumer behavior
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:9
  • 點閱點閱:128
隨著網路風潮帶動了電子商務的快速發展,網路購物市場規模已逐漸擴展,網路購物對於現代人而言已是方便又省時的購物方式。對於網拍業者來說,專注於目標顧客群當然是獲利的關鍵,但是回流的舊顧客更有機會成為忠誠的顧客,當發生再購行為時,消費者等於無形的替賣家免費代言,進而引起未消費者的購買慾望,由此可知曾經交易過的顧客對於企業的重要性。本研究目的為探討網路拍賣消費者的再購行為。採隨機抽樣,共發出221份問卷,有效回收率為100.00%。研究主要結論為:年齡方面,在「整體再購行為」構念上,「30歲以上」大於「20~25歲」;何時購買方面,在「專業素養」構念上,「打折時」大於「不一定」。研究建議:1.提升商家品牌形象;2.提升員工服務品質;3.改善網拍促銷活動。
With the wave of the Internet led to the rapid development of e-commerce, online shopping market has gradually expanded, online shopping for modern people are shopping convenient and time-saving. For the racquet industry, the focus on the target customer base is the key to profitability, of course, but the reflux old customer more opportunity to become loyal customers, repurchase of behavior occurs when consumers equal invisible for the seller free to speak, and then cause not consumer desire to buy, therefore, the customer can be seen once the transaction had importance for the enterprises. This study was aimed to investigate the online auction repurchase of consumer behavior. Adopting random sampling, we issued a total of 221 questionnaires, the effective rate of 100.00%. The study main conclusions were: the age, "the totel re-purchase behavior" construct, the "over 30 years" was greater than "20 to 25 years old"; when purchases, at the "professionalism" construct, the "time discount" was greater than "not necessarily." Research recommendations that enhance precision staff training and revise good management system.
期刊論文
1.Hellier, P. K.、Geursen, G. M.、Carr, R. A.、Rickard, J. A.(2003)。Customer RepurchaseIntention: A General Structural Equation Model。European Journal of Marketing,37,1762-1763。  new window
2.Tsiros, M.、Mittal, V.(2000)。Regret: A model of its antecedents andconsequences in consumer decision making。Journal of Consumer Research,26(4),401-417。  new window
3.Davidow, Moshe(2003)。Have you heard the word? The effect of word of mouth on perceived justice, satisfaction and repurchase intentions following complaint handling。Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior,16(1),67-80。  new window
4.何靖遠、賴宜楓(20120600)。線上消費者再購行為的實徵研究。電子商務學報,14(2),307-328。new window  延伸查詢new window
5.Mittal, Vikas、Kamakura, Wagner A.(2001)。Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics。Journal of Marketing Research,38(1),131-142。  new window
6.鄭家宜(20100600)。金融服務業顧客滿意與再購意願之關係研究:分析產品知識的效果。中山管理評論,18(2),325-372。new window  延伸查詢new window
7.Szymanski, David M.、Henard, David H.(2001)。Customer Satisfaction: A Meta-analysis of the Empirical Evidence。Journal of the Academy of Marketing Science,29(1),16-35。  new window
會議論文
1.廖述賢、鐘鈺鈞、邱雅婷(2011)。消費者個性對顧客滿意度與再購意願之影響--以世代為調節變項。第14屆科際整合管理研討會,(會議日期: 2011/06/25)。  延伸查詢new window
學位論文
1.王典宸(2007)。便利商店「第n件商品促銷」促銷方式對人為購買慾望之影響(碩士論文)。國立中山大學。  延伸查詢new window
2.王淑玲(2014)。影響再購意願之因素探討--以知覺價值及服務品質為中介變數並以複合式餐廳為例(碩士論文)。國立高雄應用科技大學。  延伸查詢new window
3.林正弘(2006)。主購信任度與認知風險對線上集購行為影響之研究(碩士論文)。國立中山大學。  延伸查詢new window
4.林怡君(2011)。消費者特質對商店品牌滿意度與再購意願之影響--以產品涉入為干擾變數(碩士論文)。東海大學。  延伸查詢new window
5.魯秀鳳(2014)。知覺價值、顧客滿意度與企業形象對再購意願之影響--以國內汽車產業為例(碩士論文)。亞洲大學。  延伸查詢new window
圖書
1.Kotler, Philip(2000)。Marketing Management: Analysis, Planning, Implementation and control。Englewood Cliffss, New Jersey:Prentice Hall。  new window
2.Blackwell, Roger D.、Miniard, Paul W.、Engel, James F.(2001)。Consumer Behavior。Ft. Worth, Tex:Harcourt College Publishers。  new window
其他
1.行政院主計處(2015)。2014-15年最新受雇就業者每月主要工作之收入,http://a7654311.pixnet.net/blog/post/60156781。  延伸查詢new window
 
 
 
 
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