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題名:商店氣氛、消費者情緒、體驗價值對顧客滿意度之影響:以提卡異國料理餐廳為例
書刊名:興國學報
作者:林建宏吳孟采黃俊淵蔡宜靜黃俊欽
作者(外文):Lin, Chien-hungWu, Meng-tsaiHuang, Chun-yuanTsai, I-chingHuang, Chun-chin
出版日期:2015
卷期:16
頁次:頁107-126
主題關鍵詞:商店氣氛消費者情緒體驗價值顧客滿意度Shop atmosphereConsumer emotionExperiential valueCustomer satisfaction
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(5) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:5
  • 共同引用共同引用:0
  • 點閱點閱:109
期刊論文
1.Stoel, L.、Wickliffe, V.、Lee, K. H.(2004)。Attribute beliefs and spending as antecedents to shopping value。Journal of Business Research,57(10),1067-1073。  new window
2.Holbrook, M. B.、Hirschman, E. C.(1982)。The Experiential Aspect of Consumption: Consumer Fantasies, Feelings, and Fun。Journal of Consumer Research,9(2),132-140。  new window
3.Driefus, Claudia(1997)。Talking shop: A conversation with the men who brought you Neiman Marcus, Ikea and Virgin。The New York Times Magazine,6,82-86。  new window
4.Machleit, Karen A.、Eroglu, Sevgin A.(2000)。Describing and measuring emotional response to shopping experience。Journal of Business Research,49(2),101-111。  new window
5.Babin, Barry J.、Darden, William R.(1995)。Consumer self-regulation in a retail environment。Journal of Retailing,71(1),47-70。  new window
6.Batra, Rajeev、Stayman, D. M.(1990)。The Role of Mood in Advertising. Effectiveness。Journal of Consumer Research,17。  new window
7.Chaudhuri, A.(2002)。A study of emotion and reason in products and services。Journal of Consumer Behaviour,1(3)。  new window
8.Stevens, C. W.(1980)。K-Mart Stores Try New Look to Invite More Spending。The Wall Street Journal,26。  new window
9.Bellenger, Danny N.、Steinberg, Earle、Stanton, Wilbur W.(1976)。The Congruence of Store Image and Self image。Journal of Retailing,52(1),17-32。  new window
10.Walton, John R.、Berkowitz, Eric N.(1980)。Contextual Influences on Consumer Price Responses: An Experimental Analysis。Journal of Marketing Research,17(3),349-358。  new window
11.Donovan, R. J.、Rossiter, J. R.、Marcoolyn, G.、Nesdale, A.(1994)。Store Atmosphere and Purchasing Behavior。Journal of Retailing,70(3),283-295。  new window
12.Lazarus, Richard S.(1991)。Cognition and motivation in emotion。American Psychologist,46(4),352-367。  new window
13.Fornell, Claes、Johnson, Michael D.、Anderson, Eugene W.、Cha, Jaesung、Bryant, Barbara Everitt(1996)。The American Customer Satisfaction Index: Nature, Purpose, and Findings。Journal of Marketing,60(4),7-18。  new window
14.Woodruff, Robert B.(1997)。Customer value: The next source for competitive advantage。Journal of the Academy of Marketing Science,25(2),139-153。  new window
15.Baker, Julie、Parasuraman, A.、Grewal, Dhruv、Voss, Glenn B.(2002)。The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions。Journal of Marketing,66(2),120-141。  new window
16.Deighton, John、Grayson, Kent(1995)。Marketing and seduction: Building exchange relationships by managing social consensus。Journal of Consumer Research,21(4),660-676。  new window
17.Mathwick, Charla、Malhotra, Naresh K.、Rigdon, Edward(2001)。Experiential value: Conceptualization, measurement and application in the catalog and internet shopping environment。Journal of Retailing,77(1),39-56。  new window
18.Babin, Barry J.、Attaway, Jill S.(2000)。Atmospheric Affect as a Tool for Creating Value and Gaining Share of Customer。Journal of Business Research,49(2),91-99。  new window
19.Sirohi, Niren、McLaughlin, Edward W.、Wittink, Dick R.(1998)。A Model of Consumer Perceptions and Store Loyalty Intentions for a Supermarket Retailer。Journal of Retailing,74(2),223-245。  new window
20.Gardner, Meryl Paula(1985)。Mood States and Consumer Behavior: A Critical Review。Journal of Consumer Research,12(3),281-300。  new window
21.Holbrook, Morris B.(1996)。Customer Value: A Framework for Analysis and Research。Advances in Consumer Research,23(1),138-142。  new window
22.Babin, Barry J.、Lee, Yong-Ki、Kim, Eun-Ju、Griffin, Mitch(2005)。Modeling consumer satisfaction and word-of-mouth: restaurant patronage in Korea。Journal of Services Marketing,19(3),133-139。  new window
23.Baker, Julie、Grewal, Dhruv、Parasuraman, A.(1994)。The Influence of Store Environment on Quality Inferences and Store Image。Journal of the Academy of Marketing Science,22(4),328-339。  new window
24.Mano, Haim、Oliver, Richard L.(1993)。Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction。Journal of Consumer Research,20(3),451-466。  new window
25.Schmitt, Bernd(1999)。Experiential Marketing。Journal of Marketing Management,15(1-3),53-67。  new window
26.Donovan, Robert J.、Rossiter, John R.(1982)。Store atmosphere: An environmental psychology approach。Journal of Retailing,58(1),34-57。  new window
27.Kotler, Philip(1973)。Atmospherics as a marketing tool。Journal of Retailing,49(4),48-64。  new window
28.Wakefield, Kirk L.、Baker, Julie(1998)。Excitement at the Mall: Determinants and Effects on Shopping Response。Journal of Retailing,74(4),515-539。  new window
29.Dodds, William B.、Monroe, Kent B.、Grewal, Dhruv(1991)。Effects of Price, Brand, and Store Information on Buyer's Product Evaluations。Journal of Marketing Research,28(3),307-319。  new window
30.Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing,56(3),55-68。  new window
31.Zeithaml, Valarie A.(1988)。Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing,52(3),2-22。  new window
32.Pine, B. Joseph II、Gilmore, James H.(1998)。Welcome to the Experience Economy。Harvard Business Review,76(4),97-105。  new window
33.Holbrook, Morris B.(2000)。The millennial consumer in the texts of our times: Experience and entertainment。Journal of Macromarketing,20(2),178-192。  new window
34.Yoo, C.、Park, J.、Deborah, J. M.(1998)。Effects of Store Characteristics and In-Store Emotional Experiences on Store Attitude。Journal of Business Research,42,253-263。  new window
學位論文
1.蔡慕潔(2009)。建構觀光夜市顧客滿意度模型(碩士論文)。中華大學。  延伸查詢new window
2.楊宛寧(2009)。商店氣氛與情緒體驗之研究--以誠品書店為例(碩士論文)。南台科技大學。  延伸查詢new window
3.潘永裕(2007)。商店氣氛、消費者情緒、體驗價值對行為意向之影響-以誠品信義旗艦店為例(碩士論文)。國立臺北大學。  延伸查詢new window
4.黃映瑀(2005)。體驗行銷、體驗價值、顧客滿意、品牌形象與行為意向關係之研究(碩士論文)。大葉大學。  延伸查詢new window
圖書
1.Day, Hy I.(1981)。Play,a Ludic Behavior, Advances in Intrinsic Motivation and Aesthetics。New York。  new window
2.徐達光(2003)。消費者心理學。台北:東華。  延伸查詢new window
3.Hawkins, D. I.、Best, R. J.、Coney, K. A.(2001)。Consumer behavior: Building marketing strategies。New York:Mc Graw-Hill。  new window
4.Plutchik, Robert(1980)。Emotions: A Psychoevolutionary Synthesis。New York:Harper and Row。  new window
5.Zeithaml, Valarie A.、Binter, Mary Jo(1996)。Service Marketing。McGraw-Hill。  new window
6.Day, George S.(1990)。Market driven strategy: processes for creating value。Free Press。  new window
7.Huizinga, Johan(1955)。Homo Ludens: A Study of the Play-Element in Culture。Beacon Press。  new window
8.Izard, Carroll E.(1977)。Human Emotions。Plenum Press。  new window
9.Kotler, Philip(1994)。Marketing Management: Analysis, Planning, Implementation, and Control。Prentice-Hall, Inc.。  new window
10.Mehrabian, Albert、Russell, James A.(1974)。An Approach to Environmental Psychology。MIT Press。  new window
圖書論文
1.Schachter, S.(1958)。Thematic Apperceptive Methods。Handbook in Clinical Psychology。New York, N.Y:Wiley。  new window
2.Baker, J.(1986)。The Role of the Environment in Marketing Services: The Consumer Perspective。The Services Challenge: Integrating for Competitive Advantage。American Marketing Association。  new window
3.Holbrook, Morris B.、Corfman, K. P.(1985)。Quality and Value in the Consumption Experience: Phaedrus Rides Again。Perceived Quality: How Consumers View Stores and Merchandise。Lexington Book。  new window
4.Oliver, R. L.(1999)。Value As Excellence in the Consumption Experience。Consumer Value: A Framework for Analysis and Research。Routledge。  new window
5.Holbrook, Morris B.(1994)。The nature of customer value: An axiology of services in the consumption experience。Service quality: New directions in theory and practice。Sage Publications。  new window
 
 
 
 
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