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題名：建構服務創新的制度工作
書刊名：臺大管理論叢
作者：涂敏芬／洪世章 引用關係
作者(外文)：Tu, Min-fen／Hung, Shih-chang
出版日期：2016
卷期：27:1
頁次：頁129-154
主題關鍵詞：制度工作；制度邏輯；服務創新；個案研究；工研院；Institutional work；Institutional logics；Service innovation；Case study；ITRI
原始連結：連回原系統網址new window
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  • 被引用次數被引用次數:期刊(6) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:6
  • 共同引用共同引用:6
  • 點閱點閱:10
本研究探討策略行動者如何帶動制度邏輯的改變，其中特別聚焦在行動者執行制度工作的理論視角。基於提問「如何」的解釋性研究問題，本文使用單一個案研究，以紮根的質性研究過程，探討台灣工研院如何在鑲嵌於製造代工邏輯的產業環境中，推動服務創新成為一個新制度邏輯的歷程。本研究發現辨識出三種不同型態的制度工作，首先是行動者透過定義問題、設定發展議題與調整組織定位等的定位工作，努力縮短現狀與理想未來的差距；其次是透過連結專業社群、前瞻未來與設計系統藍圖等的專業工作，增加本身管理新制度邏輯的可信度與影響力；最後，透過說故事、比喻與教育等的論述工作，談論關乎新制度邏輯的相關主題，透過說服的力量爭取社會大眾的認同與追隨。
We draw on the concept of institutional work to explore how strategic actors change institutional logics. Concerned with the “how” question, we adopt an in-depth case study to examine ITRI, a Taiwan-based statutory agency, which has successfully promoted the new institutional logics of service innovation. We identify three types of institutional work. The first is identity work in which ITRI engaged in defining the problem, developing an agenda, and restructuring organization positions. The second is professional work in which ITRI networked with professional communities, promoted foresights, and cultivated blueprints. The third type of institutional work is discourse work in which ITRI developed motivating stories, tropes, and pedagogies to promote service innovation.
期刊論文
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研究報告
1.工業技術研究院(2007)。工研院創新服務科專計畫（第2年度）。  延伸查詢new window
圖書
1.Alford, Robert R.(1998)。The Craft of Inquiry: Theories, Methods, Evidence。Oxford University Press。  new window
2.Alford, Robert R.、Friedland, Roger(1985)。Powers of Theory: Capitalism, the State, and Democracy。Cambridge：Cambridge University Press。  new window
3.Giddens, Anthony(1984)。The Constitution of Society。Polity Press。  new window
4.工業技術研究院(2002)。九十一年度經濟部科技專案首長策略會議結案報告。台北：經濟部技術處。  延伸查詢new window
5.經濟部技術處(2006)。產業技術白皮書。台北：台灣經濟研究院。  延伸查詢new window
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8.經濟部技術處(2009)。產業技術白皮書。台北：台灣經濟研究院。  延伸查詢new window
9.經濟部技術處(2010)。產業技術白皮書。台北：台灣經濟研究院。  延伸查詢new window
10.經濟部技術處(2011)。產業技術白皮書。台北：台灣經濟研究院。  延伸查詢new window
11.經濟部技術處(2012)。產業技術白皮書。台北：台灣經濟研究院。  延伸查詢new window
12.經濟部技術處(2013)。產業技術白皮書。台北：台灣經濟研究院。  延伸查詢new window
13.經濟部技術處(2014)。產業技術白皮書。台北：台灣經濟研究院。  延伸查詢new window
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18.Thornton, Patricia H.、Ocasio, William、Lounsbury, Michael(2012)。The Institutional Logics Perspective: A New Approach to Culture, and Process。Oxford University Press。  new window
19.Strauss, Anselm、Corbin, Juliet(1998)。Basics of Qualitative Research: Techniques and Procedures for Developing Grounder Theory。Sage。  new window
其他
1.李克勤(20070420)。服務創新要像刀子一樣利。  延伸查詢new window
2.Jana, R.(2007)。Service innovation: The next big thing，http://www.bloomberg.com/bw/stories/2007-03-29/service-innovation-the-next-big-thingbusinessweek-businessnews-stock-market-and-financial-advice。  new window
圖書論文
1.Lawrence, T. B.、Suddaby, R.(2006)。Institutions and institutional work。The Sage handbook of organization studies。Sage。  new window
2.Dearing, J. W.、Rogers, E. M.(1988)。Agenda-Setting Research: Where Has It Been, Where Is It Going?。Communication Yearbook。Sage Publications。  new window
3.Oswick, C.、Putnam, L.、Keenoy, T.(2004)。Tropes, discourse and Organizing。The Sage Handbook Organizational Discourse。London：Sage。  new window
4.Friedland, Roger、Alford, Robert R.(1991)。Bring Society Back In: Symbols, Practices, and Institutional Contradictions。The New Institutionalism in Organizational Analysis。Chicago：University of Chicago Press。  new window
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6.Kraatz, M. S.(2009)。Leadership as institutional work: A bridge to the other side。Institutional Work: Actors and Agency in Institutional Studies of Organizations。Cambridge：Cambridge University Press。  new window
7.Thornton, P. H.、Ocasio, W.(2008)。Institutional logics。The Sage Handbook of Organizational Institutionalism。Thousand Oaks, CA：Sage。  new window
 
 
 
 
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