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題名:探討利他主義、利他歸因、服務品質與關係品質如何促進社會企業之永續經營
書刊名:中原企管評論
作者:張東生林家安葉俐廷王柔文
作者(外文):Chang, Dong-shangLin, Chia-anYeh, Li-tingWang, Rou-wen
出版日期:2018
卷期:16:1
頁次:頁39-54
主題關鍵詞:利他主義利他歸因顧客忠誠度服務品質關係品質Altruistic attributionAltruismCustomer loyaltyService qualityRelationship quality
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:0
  • 點閱點閱:6
期刊論文
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2.Sen, Sankar、Bhattacharya, Chitra Bhanu、Korschun, Daniel(2006)。The Role of Corporate Social Responsibility in Strengthening Multiple Stakeholder Relationships: A Field Experiment。Journal of the Academy of Marketing Science,34(2),158-166。  new window
3.Cornwall, J. R.(1998)。The entrepreneur as a building block for community。Journal of Developmental Entrepreneurship,3(2),141-148。  new window
4.Unger, L. S.(1991)。Altruism as a Motivation to Volunteer。Journal of Economic Psychology,12(1),71-100。  new window
5.Hu, H. H.、Kandampully, J.、Juwaheer, T. D.(2009)。Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study。The Service Industries Journal,29(2),111-125。  new window
6.Clary, E. Gil、Snyder, Mark、Ridge, Robert D.、Copeland, John、Stukas, Arthur A.、Haugen, Julie、Miene, Peter(1998)。Understanding and assessing the motivations of volunteers: A functional approach。Journal of Personality and Social Psychology,74(6),1516-1530。  new window
7.Carlos Perez de Mendiguren Castresana, Juan(2013)。Social enterprise in the development agenda. Opening a new road map or just a new vehicle to travel the same route?。Social Enterprise Journal,9(3),247-268。  new window
8.Ramsey, R. P.、Sohi, R. S.(1997)。Listening to your customers: The impact of perceived salesperson listening behavior on relationship outcomes。Journal of the Academy of Marketing Science,25(2),127-137。  new window
9.Hennig-Thuran, T.、Klee, A.(1997)。The Impact of Customer Satisfaction and Relationship Quality on Customer Retention: A Critical Reassessment and Model Development。Psychology and Marketing,14(8),737-764。  new window
10.Bejou, D.、Wray, B.、Ingram, T. N.(1996)。Determinants of relationship quality: An artificial neural network analysis。Journal of Business Research,36(2),137-143。  new window
11.Kelley, Scott W.、Davis, Mary A.(1994)。Antecedents to Customer Expectations for Service Recovery。Journal of the Academy of Marketing Science,22(1),52-61。  new window
12.Stank, T. P.、Goldsby, T. J.、Vickery, S. K.、Savitskie, K.(2003)。Logistics service performance: estimating its influence on market share。Journal of Business Logistics,24(1),27-55。  new window
13.Mitchell, Donald、Coles, Carol(2003)。The Ultimate Competitive Advantage of Continuing Business Model Innovation。Journal of Business Strategy,24(5),15-21。  new window
14.Kim, K.-J.、Jeong, I.-J.、Park, J.-C.、Park, Y.-J.、Kim, C.-G.、Kim, T.-H.(2007)。The impact of network service performance on customer satisfaction and loyalty: high-speed internet service case in Korea。Expert Systems with Applications,32(3),822-831。  new window
15.Rifon, Nora J.、Choi, Sejung Marina、Trimble, Carrie S.、Li, Hairong(2004)。Congruence effects in sponsorship: The mediating role of sponsor credibility and consumer attributions of sponsor motive。Journal of Advertising,33(1),29-42。  new window
16.Parasuraman, Anantharanthan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1991)。Refinement and Reassessment of the SERVQUAL Scale。Journal of Retailing,67(4),420-450。  new window
17.Zeithaml, V. A.(2000)。Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn。Journal of the Academy of Marketing Science,28(1),67-85。  new window
18.Bland, J. M.、Altman, D. G.(1997)。Statistics notes: Cronbach's alpha。British Medical Journal,314(7080)。  new window
19.Parasuraman, A.、Zeithaml, V. A.、Berry, L. L.(1988)。Servqual: A multiple-item scale for measuring consumer perc。Journal of Retailing,64(1),12-40。  new window
20.Kumar, Nirmalya、Scheer, Lisa K.、Steenkamp, Jan-Benedict E. M.(1995)。The Effects of Perceived Interdependence on Dealer Attitudes。Journal of Marketing Research,32(3),348-356。  new window
21.Moorman, Christine、Zaltman, Gerald、Deshpande, Rohit(1992)。Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations。Journal of Marketing Research,29(3),314-328。  new window
22.Crosby, Lawrence A.、Evans, Kenneth R.、Cowles, Deborah(1990)。Relationship Quality in Services Selling: An Interpersonal Influence Perspective。Journal of Marketing,54(3),68-81。  new window
23.Smith, J. Brock(1998)。Buyer-seller relationships: Similarity, relationship management, and quality。Psychology & Marketing,15(1),3-21。  new window
24.Becker-Olsen, K. L.、Cudmore, B. Andrew、Hill, Ronald P.(2006)。The impact of perceived corporate social responsibility on consumer behavior。Journal of Business Research,59(1),46-53。  new window
25.Williamson, Oliver E.(1979)。Transaction-Cost Economics: The Governance of Contractual Relations。The Journal of Law and Economics,22(2),233-261。  new window
26.Dick, Alan S.、Basu, Kunal K.(1994)。Customer Loyalty: Toward an Integrated Conceptual Framework。Journal of the Academy of Marketing Science,22(2),99-113。  new window
27.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing,60(2),31-46。  new window
28.Berry, Leonard L.(1995)。Relationship Marketing of Services: Growing Interest, Emerging Perspectives。Journal of the Academy of Marketing Science,23(4),236-245。  new window
29.Anderson, James C.、Narus, James A.(1990)。A model of distributor firm and manufacturer firm working partnerships。Journal of Marketing,54(1),42-58。  new window
30.Lichtenstein, Donald R.、Drumwright, Minette E.、Braig, Bridgette M.(2004)。The Effect of Corporate Social Responsibility on Customer Donations to Corporate-Supported Nonprofits。Journal of Marketing,68(4),16-32。  new window
31.Bigné, E.、Currás-Pérez, R.、Aldás-Manzano, J.(2012)。Dual nature of cause-brand fit: Influence on corporate social responsibility consumer perception。European Journal of Marketing,46(3/4),575-594。  new window
32.Parasuraman, Ananthanarayanan、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implications for Future Research。Journal of Marketing,49(4),41-50。  new window
33.Bagozzi, Richard P.、Yi, Youjae(1988)。On the Evaluation of Structural Equation Models。Journal of the Academy of Marketing Science,16(1),74-94。  new window
34.Krebs, D. L.(1970)。Altruism: An examination of the concept and a review of the literature。Psychological Bulletin,73(4),258-302。  new window
35.Garbarino, Ellen、Johnson, Mark S.(1999)。The different roles of satisfaction, trust, and commitment in customer relationships。Journal of Marketing,63(2),70-87。  new window
36.Morgan, Robert M.、Hunt, Shelby D.(1994)。The commitment-trust theory of relationship marketing。Journal of Marketing,58(3),20-38。  new window
37.Hennig-Thurau, Thorsten、Gwinner, Kevin P.、Gremler, Dwayne D.(2002)。Understanding Relationship Marketing Outcomes: An Integration of Relational Benefits and Relationship Quality。Journal of Service Research,4(3),230-247。  new window
38.Storbacka, Kaj、Strandvik, Tore、Grönroos, Christian(1994)。Managing customer relationships for profit: The dynamics of relationship quality。International Journal of Service Industry Management,5(5),21-38。  new window
39.Kay, A.、Roy, M. J.、Donaldson, C.(2016)。Re-Imagining Social Enterprise。Social Enterprise Journal,12(2),217-234。  new window
40.Lall, S.(2016)。Measuring to Improve vs Measuring to Prove: Monitoring and Evaluation in Social Enterprise。Academy of Management Proceedings,2016(1)。  new window
41.Lusk, J. L.、Nilsson, T.、Foster, K.(2007)。Public Preferences and Private Choices: Effect of Altruism and Free Riding on Demand for Environmentally Certified Pork。Environmental and Resource Economics,36(4),499-521。  new window
42.O'Connor, C. H.、Baker, R.(2017)。Working with and for Social Enterprises: The Role of the Volunteer Ethnographer。Social Enterprise Journal,13(2),180-193。  new window
43.Pestoff, V.、Hulgård, L.(2016)。Participatory Governance in Social Enterprise。VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations,27(4),1742-1759。  new window
44.Roundy, P. T.(2017)。Social Entrepreneurship and Entrepreneurial Ecosystems: Complementary or Disjoint Phenomena?。International Journal of Social Economics,44(9),1252-1267。  new window
45.Vlachos, P. A.(2012)。Corporate Social Performance and Consumer-Retailer Emotional Attachment: The Moderating Role of Individual Traits。European Journal of Marketing,46(11/12),1559-1580。  new window
46.Wagner, J.、Rydstrom, G.(2001)。Satisfaction, Trust and Commitment in Consumers=Relationships with Online Retailers。European Advances in Consumer Research,5,276-281。  new window
47.Reichheld, Frederick F.、Sasser, W. Earl Jr.(1990)。Zero Defections: Quality Comes to Services。Harvard Business Review,68(5),105-111。  new window
48.Austin, James、Stevenson, Howard、Wei-Skillern, Jane(2006)。Social and Commercial Entrepreneurship: Same, Different, or Both?。Entrepreneurship Theory and Practice,30(1),1-22。  new window
49.Oliver, Richard L.(1999)。Whence consumer loyalty?。Journal of Marketing,63(4_suppl 1),33-44。  new window
50.Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing,56(3),55-68。  new window
51.Dees, J. Gregory(1998)。Enterprising Nonprofits。Harvard Business Review,76(1),55-67。  new window
52.Roberts, Keith、Varki, Sajeev、Brodie, Rod(2003)。Measuring the Quality of Relationships in Consumer Service: An Empirical Study。European Journal of Marketing,37(1/2),169-196。  new window
53.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。  new window
研究報告
1.Mair, Johanna、Schoen, Oliver(2005)。Social Entrepreneurial Business Models: An Exploratory Study。ESE Business School-University of Navarra。  new window
圖書
1.Brown, T. A.(2006)。Confirmatory factor analysis for applied research。New York, NY:The Guilford Press。  new window
2.Lee, N. R.、Kotler, P. A.(2011)。Social Marketing: Influencing Behaviors for Good。SAGE Publications, Inc.。  new window
3.Hovland, C. I.、Janis, I. L.、Kelley, H. H.(1953)。Communication and Persuasion; Psychological Studies of Opinion Change。Greenwood。  new window
4.Hamel, G.(2000)。Leading the Revolution。Harvard Business School Press。  new window
5.Hair, Joseph F. Jr.、Anderson, Rolph E.、Tatham, Ronald L.、Black, William C.、Babin, Barry J.(1998)。Multivariate data analysis。Prentice-Hall, Inc.。  new window
圖書論文
1.Olshavsky, Richard W.(1985)。Perceived Quality in Consumer Decision Making: An Integrated Theoretical Perspective。Perceived Quality: How Consumers View Stores and Merchandise。Lexington Books。  new window
 
 
 
 
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