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題名:負面報導是偶然?物流服務補救黃金時間之資料探勘
書刊名:管理與系統
作者:吳敏華林秀英
作者(外文):Wu, Min-huaLin, Hsiu-ying
出版日期:2022
卷期:29:2
頁次:頁187-221
主題關鍵詞:客訴負面報導服務補救黃金時間Customer complaintsNegative publicityService recoveryThe ideal time
原始連結:連回原系統網址new window
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  • 共同引用共同引用:52
  • 點閱點閱:4
期刊論文
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會議論文
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研究報告
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學位論文
1.廖燕鈴(2015)。有機專賣店多溫層物流中心之配送模式評選--以里仁股份有限公司為例(碩士論文)。國立臺中科技大學。  延伸查詢new window
2.劉剛伯(2012)。全溫層物流設施與作業規劃研究(博士論文)。國立交通大學。new window  延伸查詢new window
3.柳志明(2019)。以財務指標剖析第四方物流產業的競爭優勢及策略軌跡(碩士論文)。國立交通大學。  延伸查詢new window
圖書
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4.Kotler, P.、Kartajaya, H.、Setiawan, I.(2021)。Marketing 5.0: Technology for Humanity。John Wiley & Sons Singapore PTE。  new window
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7.藤井保文、尾原和啓、陳美瑛(2020)。搶進後數位時代:從顧客行為找出未來銷售模式。台灣角川。  延伸查詢new window
8.周瑛琪、顏炘怡(2017)。服務管理。華泰文化事業股份有限公司。  延伸查詢new window
9.邱皓政(2019)。量化研究與統計分析:SPSS與R資料分析範例解析。五南。  延伸查詢new window
其他
1.資策會產業情報研究所(2017)。網購消費者調查:2016年網購消費平均27,715元,https://mic.iii.org.tw/news.aspx?id=464。  延伸查詢new window
2.Kalakota, R.,Whinston, A. B.(1996)。Frontiers of Electronic Commerce [Book Reviews],https://ieeexplore.ieee.org/document/507151。  new window
3.Hootsuite。Digital 2020,https://www.hootsuite.com/resources/digital-2020。  new window
4.Davis, A.,Khazanchi, D.(2008)。An Empirical Study of Online Word of Mouth as a Predictor for Multi-product Category eCommerce Sales,https://digitalcommons.unomaha.edu/isqafacpub/17/。  new window
5.陳美君(2020)。數位理財通/網購新趨勢,無現金支付夯,https://money.udn.com/money/story/9740/4517167。  延伸查詢new window
6.陳彥邦(2017)。負面訊息發生時不用再驚慌失措,https://www.marketersgo.com/management/201703/brand_resist_situation/。  延伸查詢new window
7.(20181003)。日四企業聯手開發物流新系統,將包裹送到家門口,https://hklogisticsnet.com/blog/index.php?id=207。  延伸查詢new window
圖書論文
1.郭禹瑄、張敏敏、羅素珍、石育賢(2019)。2019 IEK Topics: 智慧智動化服務, 提升物流產業的新競爭力。創生態:科技加值服務匯流專刊。  延伸查詢new window
 
 
 
 
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