臺灣人文及社會科學引文索引資料庫系統

:::

詳目顯示

回上一頁
第 1 筆 / 總合 1 筆   第一頁 上一頁 下一頁 最後一頁
/1頁
題名：以社會支持調適第一線員工的工作-非工作衝突與提昇生活品質
書刊名：管理與系統
作者：翁振益／林若慧／劉士豪
作者(外文)：Wong, Jehn-yih／Lin, Jo-hui／Liu, Shih-hao
出版日期：2008
卷期：15:3
頁次：頁355-376
主題關鍵詞：生活品質；社會支持；工作與非工作衝突；Quality of life；Social support；Work-nonwork conflict
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(12) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:12
  • 共同引用共同引用:78
  • 點閱點閱:75
第一線員工日漸感受到沈重的職場壓力，特別是遭遇工作與非工作之間的衝突，因此，角色衝突也將進而影響其生活品質。本研究旨在驗證社會支持是否在「工作與非工作衝突」（如：工作對家庭衝突、家庭對工作衝突、工作對休閒衝突）以及「生活品質」（如：工作滿意度、家庭滿意度和休閒滿意度）之間扮演調節變數的角色。首先依據文獻界定假設模式，其次調查336位服務型員工的問卷，運用線性結構關係模式進行模式識別，以探討角色衝突來源、生活品質與社會支持等構念間的關係。研究發現主管支持與家庭支持在模式中均能發揮調節壓力的作用，即主管支持顯著調節「家庭對工作衝突」與「工作對休閒衝突」對工作滿意度之負向影響，家庭支持則些微的調節「工作對家庭衝突」與「工作對休閒衝突」。本文的貢獻在於確立「社會支持」在組織行為理論中的角色，以及針對第一線員工提出一套適宜的壓力調適模式。最後依據研究發現提出員工壓力管理與支持型氣氛等建議，以期作為人力資源主管之參考。
Many frontline employees increasingly confront with rising levels of stress from the work surroundings, especially their experiences in the work and nonwork conflict. And then their life of quality is also influenced with role conflict. The purpose of this study was explored that social support is a moderator between work-nonwork conflicts (e.g., work-to-family conflict, family-to-work conflict and work-to-leisure conflict) and quality of life (e.g., job satisfaction, family satisfaction and leisure satisfaction). First, this research was in accorded with literature in order to specify hypothetical models. Second, the model developed examines 336 service providers to identify the fit of proposed model. Structural equation modeling using LISREL was employed to test the relationships among research constructs. Results revealed supervisor and family support bring the moderating effect in theoretical model. Specifically, supervisor support was found moderated the negative effects between family-to-work conflict and job satisfaction as well as work-to-leisure conflict and job satisfaction. Family support was found had a light moderating on work-to-family conflict and work-to-leisure conflict. The contribution of this study is to identify the role of social support on the organizational behavior theory, and proposes a suitable coping stress model for frontline employees. Finally, the results provide some suggestions about employees' stress management and supportive climate for organizations.
期刊論文
1.Anderson, S. E.、Coffey, B. S.、Byerly, R. T.(2002)。Formal organizational initiatives and informal workplace practices: Links to work-family conflict and job-related outcomes。Journal of Management，28，787-810。  new window
2.Goff, S. J.、Mount, M. K.、Jamison, R. L.(1990)。Employer Supported Child Care, Work/Family Conflict, and Absenteeism: A Field Study。Personnel Psychology，43(4)，793-809。  new window
3.Heintzman, P.、Mannell, R. C.(2003)。Spiritual Functions of Leisure and Spiritual Well-being: Coping with Time Pressure。Leisure Sciences，25(2/3)，207-230。  new window
4.林大翔、張家銘、黃芳銘(20050300)。休閒教育親子運動會服務品質競爭模式比較之研究。戶外遊憩研究，18(1)，1-21。new window  延伸查詢new window
5.Rice, R. W.、Frone, M. R.、McFarlin, D. B.(1992)。Work-nonwork Conflict and the Perceived Quality of Life。Journal of Organizational Behavior，13(2)，155-168。  new window
6.Arnott, C. C.(1972)。Husbands' Attitude and Wives' Commitment to Employment。Journal of Marriage and the Family，34(4)，673-684。  new window
7.Currivan, Douglas B.(1999)。The causal order of job satisfaction and organizational commitment in models of employee turnover。Human Resource Management Review，9(4)，495-524。  new window
8.Karatepe, O. M.、Sokmen, A.(2006)。The Effects of Work Role and Family Role Variables on Psychological and Behavioral Outcomes of Frontline Employees。Tourism Management，27(2)，255-268。  new window
9.King, L. A.、Mattimore, L. K.、King, D. W.、Adams, G. A.(1995)。Family Support Inventory for Workers: A New Measure of Perceived Social Support from Family Members。Journal of Organizational Behavior，16(3)，235-258。  new window
10.Staines, Graham L.(1980)。Spillover Versus Compensation: A Review of the Literature on the Relationship between Work and Nonwork。Human Relations，33(2)，111-129。  new window
11.Ganster, D. C.、Fusilier, M. R.、Mayes, B. T.(1986)。Role of Social Support in the Experience of Stress at Work。Journal of Applied Psychology，71(1)，102-110。  new window
12.馮正民、鄭光遠(20060600)。探討航空公司員工滿意度與顧客忠誠度關係之研究：由服務行為之觀點探討。運輸計劃，35(2)，191-231。new window  延伸查詢new window
13.Clark, S. C.(2000)。Work/family border theory: A new theory of work/family balance。Human Relations，53(6)，747-770。  new window
14.Guest, D. E.(2002)。Perspectives in the Study of Work-Life Balance。Social Science Information，41(2)，255-279。  new window
15.Near, J. P.、Smith, C. A.、Rice, R. W.、Hunt, R. G.(1984)。A Comparison of Work and Nonwork Predictors of Life Satisfaction。Academy of Management Journal，27(1)，184-190。  new window
16.Staines、O’Connor(1980)。Conflicts among work, leisure, and family roles。Monthly Labor Review，103(3)，35-39。  new window
17.Wong, Jehn-Yih、Lin, Jo-Hui(2007)。The role of job control and job support in adjusting service employee’s work-to-leisure conflict。Tourism Management，28(3)，726-735。  new window
18.Berkowitz, A.、Perkins, H. W.(1984)。Stress among Farm Women: Work and Family as Interacting Systems。Journal of Marriage and the Family，46(1)，161-165。  new window
19.Boles, J. S.、Babin, Barry J.(1996)。On the front-lines: stress, conflict, and the customer service provider。Journal of Business Research，37(1)，41-50。  new window
20.Viswesvaran, C.、Sanchez, J. I.、Fisher, J.(1999)。The role of social support in the process of work stress: A meta-analysis。Journal of Vocational Behavior，54(2)，314-334。  new window
21.Thomas, Linda Thiede、Ganster, Daniel C.(1995)。Impact of family-supportive work variables on work-family conflict and strain: A control perspective。Journal of Applied Psychology，80(1)，6-15。  new window
22.Lazarus, R. S.(1993)。From psychological stress to the emotions: A history of changing outlooks。Annual Review of Psychology，44(1)，1-22。  new window
23.Kinnunen, U.、Mauno, S.(1998)。Antecedents and Outcomes of Work-family Conflict among Employed Women and Men in Finland。Human Relations，51(2)，157-177。  new window
24.Parasuraman, S.、Greenhaus, J. H.、Granrose, C. S.(1992)。Role stressors, social support, and well-being among two-career couples。Journal of Organizational Behavior，13(4)，339-356。  new window
25.Singh, J.(2000)。Performance productivity and quality of frontline employees in service organizations。Journal of Marketing，64(2)，15-34。  new window
26.楊明仁、何啟功、蘇以青、楊美賞(19970600)。工作壓力、社會支持與心理健康：以重工業工廠男性作業員工為例。The Kaohsiung Journal of Medical Sciences，13(6)，332-341。  延伸查詢new window
27.Smilkstein, G.(1978)。The family APGAR: A proposal for a family function test and its use by physicians。Journal of Family Practice，6(6)，1231-1239。  new window
28.Carlson, D. S.、Kacmar, K. M.(2000)。Work-family Conflict in the Organization: Do Life Role Values Make a Difference?。Journal of Management，26(5)，1031-1054。  new window
29.翁振益、林若慧(20060900)。工作--休閒衝突、社會支持與幸福感之關係。觀光研究學報，12(3)，183-205。new window  延伸查詢new window
30.Carlson, D. S.、Perrewé, P. L.(1999)。The role of social support in the stressor-strain relationship: An examination of work-family conflict。Journal of Management，25(4)，513-540。  new window
31.Frone, Michael R.、Russell, Marcia、Cooper, M. Lynne(1992)。Antecedents and Outcomes of Work-Family Conflict: Testing a Model of the Work-Family Interface。Journal of Applied Psychology，77(1)，65-78。  new window
32.Tsai, Wei-Chi(2001)。Determinants and consequences of employee displayed positive emotions。Journal of Management，27(4)，497-512。  new window
33.Anderson, James C.、Gerbing, David W.(1988)。Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach。Psychological Bulletin，103(3)，411-423。  new window
34.Diener, Edward(1994)。Assessing subjective well-being: Progress and opportunities。Social Indicators Research，31(2)，103-157。  new window
35.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research，18(1)，39-50。  new window
36.Bagozzi, Richard P.、Yi, Youjae(1988)。On the Evaluation of Structural Equation Models。Journal of the Academy of Marketing Science，16(1)，74-94。  new window
37.Cohen, Sheldon、Wills, Thomas Ashby(1985)。Stress, social support, and the buffering hypothesis。Psychological Bulletin，98(2)，310-357。  new window
38.Greenhaus, Jeffrey H.、Beutell, Nicholas J.(1985)。Sources of Conflict between Work and Family Roles。Academy of Management Review，10(1)，76-88。  new window
39.Crouter, A. C.、Crouter, A.(1984)。Spillover from family to work: The neglected side of the work-family interface。Human Relations，37(6)，425-442。  new window
40.Holohan, C. K.、Gilbert, L. A.(1979)。Conflict between Major Life Roles: Women and Men in Dual Career Couples。Human Relations，32(6)，451-467。  new window
41.Law, J.、Pearce, P. L.、Woods, B. A.(1995)。Stress and Coping in Tourist Attraction Employees。Tourism Management，16(4)，277-284。  new window
42.Neal, J. D.、Sirgy, M. J.、Uysal, M.(1999)。The role of satisfaction with leisure travel/tourism services and experiences in satisfaction with leisure life and overall life--Does good service produce satisfied customers?。Journal of Business Research，44(3)，153-163。  new window
43.溫金豐、張菡琤、謝裕琴(2004)。旅館經理人工作－生活平衡之研究：外溢理論觀點。餐旅暨家政學刊，1(1)，21-48。new window  延伸查詢new window
44.Rice, R. W.、McFarlin, D. B.、Hunt, R. G.、Near, J. P.(1985)。Organizational Work and the Perceived Quality of Life。Academy of Management Journal，10(2)，296-310。  new window
45.Haines, V. A.、Hurlbert, J. S.、Zimmer, C.(1991)。Occupational Stress, Social Support, and the Buffer Hypothesis。Work and Occupations，18(2)，212-235。  new window
46.Phelan, J.、Schwartz, J.、Bromet, E.、Dew, M.、Parkinson, D.、Schulberg, H.、Dunn, L.、Blane, H.、Curtis, C.(1991)。Work Stress, Family Stress, and Depression in Professional and Managerial Employees。Psychological Medicine，21(4)，999-1012。  new window
47.Karatepe, O. M.、Baddar, L.(2006)。An Empirical Study of the Selected Consequences of Frontline Employees' Work-family Conflict and Family-work Conflict。Tourism Management，27(5)，1017-1028。  new window
48.Batt, R.、Valcour, P. M.(2003)。Human Resources Practices as Predictors of Work-family Outcomes and Employee Turnover。Industrial Relations，42(2)，189-220。  new window
49.Rosin, H. M(1990)。The Effects of Dual Career Participation on Men: Some Determinants of Variation in Career and Personal Satisfaction。Human Relations，43(2)，169-182。  new window
50.Sheffield, D.、Dobbie, D.、Carroll, D.(1994)。Stress, Social Support and Psychological and Physical Well-being in Secondary School Teachers。Work & Stress，8(3)，235-243。  new window
學位論文
1.黃寶園(2004)。結合統合分析與結構方程模式之理論驗證：以壓力調節反應模式之建立與驗證為例(博士論文)。國立臺灣師範大學，台北。new window  延伸查詢new window
圖書
1.Jöreskog, Karl G.、Sörbom, Dag(1984)。Analysis of linear structural relationship by maximum likelihood。Chicago, IL：Scientific Press。  new window
2.Jöreskog, K. G.、Sörborm, D.(1992)。LISREL: A Guide to the Program and Applications。Chicago, IL：Scientific Software International, Inc。  new window
3.Reber, S.(1995)。Dictionary of Psychology。New York：Penguin。  new window
4.Jöreskog, Karl G.、Sörbom, Dag(1993)。LISREL 8: Structural Equation Modeling with the SIMPLIS Command Language。Scientific Software International。  new window
5.黃芳銘(2002)。結構方程模式--理論與應用。臺北市：五南。  延伸查詢new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
無相關書籍
 
無相關著作
 
無相關點閱
 
QR Code
QRCODE

臺灣人文及社會科學引文索引資料庫

目前上線人數：1091（臺灣：1081，外國：10） ／ 本年度總使用人次：1695817 ／ 訪客人次（自102年09月）：67506527
國家圖書館著作權聲明 Copyright © 2013 All rights reserved.
本館地址: 100201臺北市中山南路20號． 本館地圖及交通資訊．
總機：(02)23619132．最佳瀏覽解析度為1024x768以上