臺灣人文及社會科學引文索引資料庫系統

:::

詳目顯示

回上一頁
第 1 筆 / 總合 1 筆   第一頁 上一頁 下一頁 最後一頁
/1頁
題名：全面品質管理、資訊科技能力與流程績效之關係－台灣資訊硬體業之實證
作者：周中理 引用關係
作者(外文)：Chou, Chung-Li
校院名稱：國立臺北大學
系所名稱：企業管理學系
指導教授：黃營杉
學位類別：博士
出版日期：2004
主題關鍵詞：全面品質管理；資訊科技能力；流程績效；total quality management；information technology capabilities；process performance
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(0) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:0
  • 點閱點閱:50
流程是組織重要的策略性資產，而全面品質管理（TQM）是持續改進流程，追求卓越績效的管理活動。現今TQM已為多數組織廣泛引用作為持續性品質改善與自我評估的工具，深入探討組成TQM系統的實踐構面間關係，從資源有效運用的角度，具有其重要性，而國內在此方面的研究卻是不足。此外，組織係鑲於環境中，企業處在資訊時代，資訊科技（IT）能力的建構對組織流程的變革與TQM的實踐亦具有密切的關係，但學術界在此方面實證性研究卻也缺乏，形成研究缺口。故本研究嘗試整合與建構一較完整的TQM、IT能力與流程績效間的因果關係路徑模式，並以LISREL進行驗證。經文獻探討將TQM的研究構面區分為：領導、策略品質規劃、顧客焦點與關係、人力資源管理、供應商關係、資訊與分析、製程管理與經營績效等八構面，其中經營績效本研究另以流程績效取代之。而IT能力主要建立在不易為競爭者所模仿的組織對IT的認知與管理性的IT技能兩項；流程績效則以較多學者採用的成本、品質、週期時間與顧客滿意等四項作為研究衡量項目。
本研究採問卷調查法，研究對象為台灣資訊硬體業。研究框架以中華徵信所2003年台灣地區企業名錄資訊設備類中的電腦及其周邊設備、筆記型電腦、印刷電路板與監視器類廠商，共807家作為受調查對象，分析對象則以總經理或品保或資訊高階主管為主。
經實證「TQM、IT能力與流程績效之因果關係路徑模式」結果，發現模式配度良好，領導暨資訊與分析變項是TQM的兩項重要因子，廣泛的透過直接與多重路徑間接影響TQM中的其它變項。其中領導活動對人力資源管理和顧客焦點與關係變項的影響總效果大於對其它的變項，而資訊與分析活動則對製程管理的影響總效果較大。此外，TQM中策略品質規劃的執行會對顧客焦點與關係、人力資源管理與製程管理產生助益，而又以對製程管理的影響力較大。人力資源管理則可協助顧客焦點與關係的建立，顧客焦點與關係的強化對製程管理亦存在正向的直接效果。而領導、人力資源管理、供應商關係和顧客焦點與關係等變項對流程績效均具直接效果，其中以領導變項具有較大的影響力。此外，TQM中的領導活動對IT能力也具有顯著正向的影響。另一方面，IT能力雖只對TQM中的資訊與分析、人力資源管理與供應商關係等三個變項存在直接效果，但是透過間接路徑，可對TQM的所有變項皆產生正向具顯著水準的總效果；而IT能力對流程績效則只存在間接效果。
以上研究結果對全面品質管理、資訊管理與流程績效理論的精鍊與實務應用將有所助益，企業管理者可充分利用本研究模式與路徑關係的驗證結論，精準的配置有限資源，整合IT能力於TQM系統中，強化組織TQM系統的優勢，並改善劣勢之處，以創造卓越的流程績效，建立獨特的競爭優勢。
Process is an important strategic asset in organization. Total quality management is management method of business excellence through continuous improvement process. Today lots of organizations use it as a tool for self-assessment and continuous quality improvement, lead to become imperative that recognize the relationships among various practical dimensions in TQM in depth, and therefore organizations can effectively to allocate limited resources. Nevertheless the studies of this field are scared in Taiwan. In addition, organization embedded in environment. In the information age, to build up IT capabilities tightly link to organizational process change and TQM practice. Nonetheless, empirical studies in academic are also lacked. Therefore the study proposes to integrate and develop a completed TQM-IT capabilities-process performance causal relationships and path model. LISREL has been used to test it. As literature review, the eight major practical dimensions of TQM are: leadership, strategic quality planning, customer focus and relationship, human resource management, supplier relationship, information & analysis, process management and business performance. But business performance is in place of process performance. IT capabilities include both IT cognition and managerial IT skill. Process performance contains cost, quality, cycle time and customer satisfaction those items are adopted on many researches.
Survey research was used. The subject of this study is information hardware industry in Taiwan. Sampling framework covered computer and peripheral, notebook, pc board and monitor companies on information equipment category in China Credit Information service company’s enterprise database in 2003. 807 participants were selected and mainly general managers, quality managers or information managers.
The empirical findings indicate that path model is fit. Both leadership and information & analysis variables are the most important factors, because they comprehensively through direct and multiple indirect paths impact on the rest variables in TQM system. Leadership has a much stronger total effect both on human resource management and customer focus and relationship than other variables in TQM. Information & analysis has the strongest total effect on process management. Furthermore, the implementation of strategic quality planning assists customer focus and relationship, human resource management and process management, and has a greater impact on process management. Human resource management facilitates the establishment of customer focus and relationship. Then customer focus and relationship has a statistically significant direct effect on process management. Leadership, human resource management and supplier relationship also have statistically significant direct effect on process performance, and the greater influence factor is leadership variable. Moreover, leadership appears to have a statistically significant positive impact on IT capabilities. On the other hand, IT capabilities have a direct effect on information & analysis, human resource management and supplier relationship variables, but via indirect paths affecting all of variables in TQM. At last, IT capabilities have indirect effect relating only to process performance.
In generalizing from the results, they provide assistance in theory refinement and practical application. Organizational managers should make good use of the research model and conclusion to improve TQM system and create excellent process performance as well as acquire distinctive competition advantage.
一、中文部份
中衛發展中心(民91)，http://www.csd.org.tw.
戴明獎（2004），“The Guideline for The Deming Application Prize: 2004─for overseas”，The Deming Prize Committee, union of Japanese scientists and engineers。
王道行（民85），我國產業全面品質管理與績效關係之研究，國防管理學院資源管理研究所碩士論文。
司徒達賢（民84），資源基礎理論與企業競爭優勢關係之探討，行政院國家科學委員會專題研究計畫成果報告。
吳琮璠與謝清佳（民87），資訊管理:理論與實務，三版，智勝。
林英峰（民79），現代生產與作業管理，四版，管拓文化事業公司。
林英峰（民83），生產管理的新挑戰，中華民國僑務委員會。
林英峰（民90），全面品質管理－追求全面卓越績效之模式，國立政治大學商學院北區中小企業研訓中心講義。
林能白（民83），機械及資訊電子業品質管理重點之探討，管理科學學報，第11卷第2期，頁263-280。
林清河（民92），供應鏈參與策略、資訊科技應用能力、製造參與策略、顧客滿意度與組織績效之互動相關性研究，行政院國科會專題研究計畫成果報告。
林清河、周福星、譚伯群與施坤壽（民87），品質管理與組織氣候及績效之關聯性分析，中山管理評論，第6卷第4期，頁1057-1080。new window
林清河與施坤壽（民92），組織結構、全面品質管理、ISO9000與競爭優勢、組織績效之結構化模式分析，管理學報，第20卷，第5期，pp. 965-992。
邱光輝（民91），產品的預測屬性在顧客關係管理的應用，企業管理學報，53期，頁99-129。new window
邱皓政（民92），結構方程模式－LISREL理論、技術與應用，初版，雙葉書廊。
孫小玲（民85），全面品質管理與企業績效關係之研究-以臺灣電子業為例，東吳大學會計學系碩士論文。
張國慶（民89），從國家品質獎探討實施全面品質管理之經營績效，元智大學管理研究所碩士論文。
陳文賢與林英峰（民86），以TQM提昇我國通訊產業競爭力的途徑，品質學報，第4卷第2期，頁43-65。
陳朝福（民92）, 組織轉型研究－新科學典範的創造演化觀點, 台灣大學商學研究所博士論文.new window
陳福基（民87），醫院推行全面品質管理對經營績效影響之研究，元智大學管理研究所碩士論文。
陳燿宗（民88），國內製造業實施面品質管理之現狀─績效之影響因素研究，國立中正大學企業管理研究所碩士論文。
黃營杉（民88），策略管理，華泰文化事業出版。
經濟部商業司與資策會網站（April 2000），http://www.ec.org.tw，網際網路商業應用計畫。
廖森貴（民87），物流策略、環境不確定與組織績效關係之研究-資訊電子業的實證研究，台灣大學商學研究所博士論文。new window
盧淵源、吳雪馥與張存金（民84），全面品質管理關鍵成功因素之研究，品質學報，第2卷第1期，頁77-100。new window
羅秋香（民84）。全面品質管理與經營績效關係之研究-以臺灣電子業為例，淡江大學國際貿易學系碩士論文。
二、英文部份
Aaker, D.A（1989）, “Managing Assets and Skills: The Key to Sustainable Competitive,” California Management Review, Winter, pp.91-106.
Aaker, D.A.（2001）, “Strategic Market Management”, sixth edition, John and Wiley Inc., pp.141-148.
Agus, A. （2000）, “The Structural Impact of Total Quality Management on Financial Performance Relative to Competitors through Customer Satisfaction: A Study of Malaysian Manufacturing Companies,” Total Quality Management, Vol.11, No. 4-6, pp.808-819.
Aiken, M., Hasan, B. and Vanjani, M.（1996）, “Total Quality Management: A GDSS Approach,” Information Systems Management, 13, pp.73-75.
Amit, R. and Schoemaker, P.J.H.（1993）, “Strategic Assets and Organizational Rent,” Strategic Management Journal, Vol. 14, Iss. 1, pp.33-46.
Anderson, J.C., Rungtusanatham, M.and Schroeder, R.G., （1994）, “A Theory Quality Management Underlying the Deming Management Method,” The Academy of Management Review, Vol. 19, Iss. 3, pp.472-509.
Anderson, J.C., Rungtusanatham, M., Schroeder, R.G., and Devaraj S.（1995）, “A Path Analytic Model of a Theory of Quality Management Underlying the Deming Management Method: Preliminary Empirical Findings,” Decision Sciences, Vol.26, No.5, pp.637-658.
Ang, C.L., Davies, M. and Finlay, P.N. （2001）,”An Empirical Study of the Use of Information Technology to Support Total Quality Management,” Total Quality Management, Vol. 12, No. 2, pp.145-157.
Ansoff, H.I.（1965）, Corporate Strategy, New York: McGraw-Hill.
Ansoff, H.I.（1990）, Implanting Strategic Management, UK：Prentic-Hall International Ltd.
Ashire, L.S., Golhar, D.Y. and Waller M.A.（1996）, “Development and Validation of TQM Implementation Constructs,” Decision Sciences, 27, pp.23-56.
Ashire, S.L. and Ravichandran, T. （2001）, “An Innovation Diffusion Model of TQM Implementation,” IEEE Transactions on Engineering Management, Vol. 48, No. 4, pp.445-464.
Au, G. and Choi, I.（1999）, “Facilitating Implementation of Total Quality Management through Information Technology,” Information & Management, 36, pp.287-299.
Australian Business Excellence Awards（1998）, Australian Business Excellence Framework, Australian Quality Council.
Bagozzi, R.P. and Yi, Y.（1988）, “On the Evalution of Structural Equation Models,” Academic of Marketing Science, 16, pp.76-94.
Bakos, J. and Treacy, M.（1986）, “Information Technology and Corporate Strategy: A Research Perspective,” MIS Quarterly, 10(2), pp.107-119.
Barnard, C.L.（1968）, The Functions of the Executive, Thirtieth Anniversary edition, Cambridge,Mass: Harvard University Press.
Barney, J.B.（1991）, “Firm Resources and Sustained Competitive Advantage,” Journal of Management, Vol.17, pp.99-120.
Barney, J.B.（1997）,Gaining and Sustaining Competitive Advantage, Addison-Wesiey.
Bassellier, G., Horner, B. and Benbasat, I.（2001）, “Information technology competence of business managers: a definition and research model,” Journal of Management Information System, Vol. 17, No.4, pp.159-182.
Beath, C. and Ives, B.（1987）, “Competitive Information Systems in Support of Pricing,” MIS Quarterly, pp.85-96.
Besterfirld, D.H.（2001）, Quality Control, 6th edition, Prentice-Hall Inc.
Bharadwaj, A.S.（2000）, “A Resource-Based Perspective on Information Technology Capability AND Firm Performance: An Empirical Investigation,” MIS Quarterly, Vol. 24, No. 1, pp.169-196.
Black, S.A. and Porter, L.J. （1996）, “identification of the Critical Factors of TQM,” Decision Science, 27, pp.1-22.
Brancheau , J.C., Janz, B.Z.and Wetherbe, J.C.（1996）“Key Issues in Information Systems Management:1994-95 SIM Delphi Result,” MIS Quarterly, Vol. 20, No. 2, pp. 225-242.
Broadbent, M., Weill, P. and Clair, D.S.（1999）“The Implications of Information Technology Infrastructure for Business Process Redesign,”MIS Quarterly, Vol. 23, No. 2, pp. 159-182.
Brown, R.B.（1994）, “Reframing the competency debate,” Management Learning, Vol. 25, Iss. 2, pp.289-299.
Brynjolfsson, E. and Hitt, L.M.（1998）, “Beyond the Productivity Paradox,” Communications of ACM, 41(8), pp.49-55.
BS 7850 Part 1（1992）,Total Quality Management -Guide To Management Principles,BSI.
Burrows, P. （1992）, “TQM Really Check: It Works, But It’s Not Cheap or Easy,” Electronic Business, 18, pp.47-54.
Byrne, B.M.（1989）, A Primer of LISREL: Basic Applications and Programming for Confirmatory Factor Analytic Models, Springer-Verlag, New York, NY.
Capon, N., and Glazer, R.（1987）,”Marketing and Technology: A Strategic Coalignment,” Joumal of Marketing, 51(3), pp.1-14.
Capon, N., Kaye, M. and Wood, M. （1995）, “Measuring the Success of a TQM Programme,” International Journal of Quality & Reliability Management, 12, pp.8-22.
Cash, J.I. Jr. and Konsynski, B.R.（1985）, “Is Redraws Competitive Boundaries,” Harvard Business Review, March-April, pp.134-142.
Champy, J.（1995）, Reengineering Management: the Mandate for New Leadership, Harper Collins, London.
Chan, S.L.（2000）, “Information Technology in Business Processes”, Business Process Management; Bradford, Vol.6, Iss. 3, pp.224-234.
Chandler, A.D.（1962）, Strategy and Structure: Chapters in the History of the Industrial Enterprise, M.I.T. Press.
Chandler, A.D.（1977）, The Visible Hand: the Managerial Revolution in American Business, Cambridge, Mass: Belknap Press of Harvard University Press.
Chin, K.S., Rao Tummala, V.M. and Chan, K.M.（2002）, “Quality Management Practices Based on Seven Core Elements in Hong Kong Manufacturing Industries,” Technovation, 22, PP.213-230.
Choi, T.Y. and Eboch, K.（1998）, “The TQM Paradox: Relations among TQM Practices, Plant Performance, and Customer Satisfaction,” Journal of Operations Management, 17, pp.59-75.
Chopra, S.and Meindl, P.（2001）, Supply Chain Management: Strategy, planning and Operation, 1st, Prentice Hall Inc.
Chuan, T.K. and Soon, L.C.（2000）, “A Detailed Trend Analysis of National Quality Awards World-wide,” Total Quality Management, Vol. 11, No. 8, pp.1065-1079.
Clemmer, J.（1994）, “Process Re-engineering and Process Improvement — not an either/or Choice,” CMA Magazine, June, pp.36-39.
Clemons, E.K.（1986）, “Information Systems for Sustainable Computer Advantage,” Information & Management, 11(3), pp.131-136
Clemons, E.K. and Row, M.C.（1991）, “Sustaining IT Advantage: The Role of Structural Differences,” MIS Quarterly, 15(3), pp.275-292.
Cole, R.E.（1981）, “The Japanese Lesson in Quality,” Technology Review, 83, pp.29-40.
Collis, D.J.（1991）, “A Resource-Based Analysis of Global Competition: The Cse of Bearing Industrial,” Strategic Management Journal, Vol. 12 (Summer), pp.49-68.
Cooper, D.R. and Emory, C.W.（1995）, Business Research Method, 5th edition, Irwin.
Cooper, R. and Markus, M.L.（1995）, “Human Reengineering,” Sloan Management Review, 36, Summer, pp. 39-50.
Copeland, D.G.., and McKenney, J.L.（1988）, “Airline Reservation Systems: Lessons form History,” MIS Quarterly, 12(3), pp.353-70.
Cortada, J.W. （1995）, TQM for Information Systems Management: Quality Practices for Continuous Improvement, New York: McGraw-Hill.
Crosby, P. B. （1979）, Quality is Free, New. York: Mc Graw-Hill Book Co.
Cua, K.O., McKone, K.E. and Schroeder, R.G.（2001）, “Relationships Between Implementation of TQM, JIT, and TPM and Manufacturing Performance,” Journal of Operations Management, 19, pp.675-694.
Cuieford, J.P.（1965）, fundamental Statistics in Psychology and Education, 4th edition, New York.
Davenport, T.H.（1993）, “Need Radical Innovation and Continuous Improvement? -Integrate Process Reengineering and TQM,” Planning Review, 22, 3(May-June), pp.6-12.
Davenport, T.H.（1993）, Process Innovation, Harvard Business School Press, Boston, MA.
Davenport, T.H. and Beers, M.C.（1995）, “Managing Information about Process,” Journal of Management Information Systems, Vol. 12, No. 1, pp.57-80.
Davenport, T. H. and Short, J.E.（1990）, “The New Industrial Engineering: Information Technology and Business Redesign,” Sloan Management Review, 31(4),Summer, pp.11-27.
Day, G..S.（1994）, “The Capabilities of Market-driven Organizations,” Journal of Marketing, Vol. 58, Iss 4.pp.37-52.
Dean, J.W. and Brown, D.E.（1994）, “Management Theory and Total Quality：Improving Research And Practice Through Theory Development,” Academy Of Management Review, Vol.19, No.3, pp.392-418.
Deming, W.E.（1986）, Out of Crisis, Cambridge, MA: MIT Press.
Deming, W.E.（1993）, “The New Economics for Industry, Government, Education,” Cambridge, MA: MIT, Center for Advanced Engineering Study, c1993.
Dervitsiotis, K.N.（1999）, “How to Attain and Sustain Excellence with Performance-Based Process Management,” Total Quality Management, Vol. 10, No. 3, pp.309-326.
Dess, G.G. and Robinson, J.R.B.（1984）, “Measuring Organizational Performance in the Absence of Objective Measures,” Strategic Management Journal, July-Sept., pp.265-273.
Dessler, G.（1994）, Human Resource Management, Prentice Hall Inc.
Douglas, T.J. and William Jr., Q.J. (2001) “Total Quality Management and Competitive Advantage: The Role of Structure Control and Exploration,” Academy of Management Journal, Vol. 44 No.1, pp.158-169.
Earl, M.J.（2000）, “Evolving The E-Business,” Business Strategy Review, Vol. 11, Issue 2, pp.33-38.
Eccles, R.J.（1991）, “The Performance Measurement Manifesto,” Harvard Business Review, 69(1), January-February, pp.131-137.
Erickson, T.J.（1992）, “Beyond TQM: Creating the High Performance Business,” Management Review, Vol. 81, Iss. 7, pp.58-62.
European Quality Award（1998）, EQA Self-Assessment Guidelines, EFQM, Brussels.
Evans, J.R. and Lindsay, W.M.（1995）, The Management and Control of Quality, 3rd edition, West Publishing, New York.
Feeny, D.F. and Ives, B.（1990）, “In Search of Sustainability: Reaping Long-Term Advantage from Investments in information Technology,” Journal of Management Information Systems, 7(1), pp.27-46.
Feigenbaum, A.V.（1983）, Total Quality Control, 3th ed., New York: McGraw-Hill.
Flynn, B.B. and Saladin （2001）, “Further Evidence on the Theoretical Models Underlying the Baldrige Criteria,” Journal of Operations Management, 19, pp.617-652.
Flynn, B.B., Schroeder, R.G., and Sakakibara, S. （1994）, “A Framework for Quality Management Research and an Associated Measurement Instrument,” Journal of Operations Management, 11, pp.339-366.
Fortuna, R. (1990) The Quality Imperative, in Total Quality: An Executive Guide for the 1990s, Richard D. Irwin, Inc., Homewood, IL.
Frankforter, S.A.（1998）, “Strategic Total Quality Management: Corporate Performance and Product Quality,” Academy of Marketing Science Journal, Vol. 26, Iss. 4, pp.352-.
Gant, R.M.（1991）, “The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation,” California Management Review, 33(3), pp.114-135.
Garvin, D.A.（1983）, “Quality on the Line,” Harvard Business Review, 61, pp.64-75.
Garvin, D.A.（1988）, Managing Quality, New York: Free Press.
George, S. and Weimerskirch, A.（1994）, Total Quality Management Strategies and Techniques Proven at Today’s Most Successful Companies, New York:Wiley and Sons,.
Goetsch, D.L. and Davis, S.（1994）, Introduction to Total Quality: Quality Productivity, and Competitiveness, Merrill, New York.
Goodman,P.S.and Darr, E.D.（1996）, “Exchanging Best Practices Through Computer-aided Systems,” Academy of Management Executive, 10, pp.7-19.
Grant, R.M.（1995）, Contemporary Strategy Analysis: Concept, Techniques, Application, 2nd edition, Cambridge, MA: Blackwell Publishers Inc.
Group, G.（1999）, “Why Enterprises are Talking about Competencies,” Research notes SPA-08-4668.
Grover, V.（1999）, “From Business Reengineering to Business Process Change Management: A Longitudinal Study of Trends and Practices,” IEEE Transactions on Engineering Management, Vol. 46, No. 1, pp.36-45.
Grover, V. and Malhotra, M.K.（1997）, “Business Process Reengineering: A Tutorial on the Concept, Evolution, Method, Technology and Application,” Journal of Operations Management, 15, pp.193-213.
Guha, S., Grover, V., Kettinger, W.J. and Teng, J.T.C.（1997）, “Business Process Change and Organization Performance: Exploring an Antecedent Model,” Journal of Management Information Systems, Summer, Vol. 14, No. 1, pp.119-154.
Hackman, J.R. and Wageman, R.（1995）, “Total Quality Management: Empirical, Conceptual, and Practical Issues,” Administrative Science Quarterly, 40, pp.309-342.
Haines, S.G.（2000）, The Complete Guide to Systems Thinking and Learning, Amherst MA: HRD Press.
Hair, J.R., Anderson, R.E., Tatham, R.L. and Black, W.C.（1987）, Multivariate Data Analysis, Prentice-Hall, New York.
Haksever, C.（1996）, “Total Quality Management in the Small Environment,” Business Horizons, Vol. 39, Iss. 2, pp.33-40.
Hall, R.（1992）, “The Strategic Analysis of Intangible Resources,” Strategic Management Journal, Vol.13, Feb., pp.135-144.
Hammer, M.（2001）, 林偉仁譯（民91）,The Agenda: What Every Business Must Do to Dominate the Decade（議題制勝）,天下雜誌出版（中文版）.
Hammer, M. and Champy, J.（1993）, 楊幼蘭譯, Reengineering the Corporation — A Manifesto for Business Revolution（改造企業）, Harper Collins, New York, 台灣牛頓, pp.1-60.
Hansson, J.（2001）, “Implementation of Total Quality Management in Small Organization: a Case Study in Sweden,” Total Quality Management, Vol.12, No.7&8, pp.988-994.
Hansson, J.（2002）, “The Impact of TQM on Financial Performance,” Measuring Business Excellence, Vol. 6, Iss. 4, pp. 44-54.
Harrington, D.H.J.（1991）, Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness, New York: McGraw Hill.
Hart, S. and Banbury, C.（1994）, “How Strategy-Marking Process can Make a Difference,” Strategic Management Journal, 15, pp.251-269.
Heizer, J. and Render, B.（2004）, Principles of Operations Management, 5th edition, Pearson Education, Inc. p.193-194.
Hendricks, K.B.（1997）, “Does Implementing an Effective TQM Program Actually Improve Operating Performance? Empirical Evidence from Firms that have Won Quality Awards,” Management Science, Vol. 43, Iss. 9, pp.1258-1275.
Hendricks, K.B.（2001）, “Firm Characteristics, Total Quality Management, and Financial Performance,” Journal of Operations Management, Vol. 19, Iss. 3, p.269.
Housel, T.J., Bell, A.H. and Kanevsky, V.（1994）, “Calculating the Value of Reengineering at Pacific Bell,” Strategy & Leadership, Vol. 22, Iss. 1, pp.40-44.
Hu, L.T. and and Bentler, P.M.（1999）, cutoff Criteria for Fit Indexs in Covariance Structural Equation Modeling, 6(1), pp.1-55.
Hunt, S.D.（1997）, “Resource-Advantage Theory: An Evolutionary Theory of Competitive Firm Behavior?” Journal of Economic Issues, Vol. 31, No. 1, pp. 59-77.
Inman, R.A.（1990）, “Quality Certification of Suppliers by JIT Manufacturing Firms,” Production and Inventory Management Journal, 31(2), pp.58-61.
ISO 8402（1994）, Quality Management And Quality Assurance-Vocabulary, ISO.
ISO 9001（2000）, Quality Management System-Requirements, ISO.
ISO/TC/176/SC2(2002, Oct.), http://isotc176sc2.elysium-ltd.net/, ISO.
Jarvenpaa, S.L. and Stooddard, D.B.（1998）, “business Process Redesign: Radical and Evolutionary Change,” Journal of Business Research, 41, pp.15-27.
Joreskog, K. and Sorbom, D.（1984）, LISREL Ⅵ: Analysis of Linear Structural Realtionships by the Method of Maximum Likelihood, National Education Resources, Chicago, IL, 1984.
Joseph, I.N., Rajendran, C. and Kamalanabhan, T.J.（1999）, “An Instrument for Measuring Total Quality Management in Manufacturing-Based Business Units in India,” International Journal of Production Research, 37, pp.2201-2215.
Juran, J.M.（1974）, Quality Control Handbook, New York: MaGraw Hill.
Juran, J.M.（1989）, Juran On Leadership For Quality, Juran Institue, Inc., pp.189-202.
Kaiser, H.F.（1974）, “An Index of Factorial Simplicity,” Psychometrika, 39, pp.31-36.
Kalakota, R. and Robinson, M.（1999）, E-Business: Roadmap for Success, Assison-Wesley.
Kalakota, R. and Whinston, A.B.（1996）, Frontier Of Electronic Commerce, Addison-Wesley, pp.1-33.
Kalakota, R., Oliva, R.A. and Donath, B.（1999）, “Move Over, E-Commerce,” Marketing Management, Fall, Vol. 8, Issue 3, pp.22-32.
Kanji, G.K.（2002）, Measuring Business Excellence, London: Routledge.
Kanungo, R.N. and Misra, S.（1992）, “Managerial Resourcefulness: A Reconceptualization of Management Skills,” Human Relations, 45(12), pp.1311-1332.
Kaplan, R.S. and Norton, D.P.（1992）, “The Balanced Scorecard-Measures That Drive Performance,” Harvard Business Review, 70(1), January-February, pp.71-79.
Kathuria, R. and Igbaria, M.（1997）, “Aligning IT Applications with Manufacturing Strategy: An Integrated Framework,” International Journal of Operations and Production Management, 17, pp.611-629.
Katz, R.L.（1974）,”Skills of an Effective Administrator,” Harvard Business Review, 52(5), pp.90-102.
Keen, P.W.（1988）, Competitive Advantage, Cambridge, MA: Ballinger Publishing Co.
Keen, P.W.（1993）, “Information Technology and the Management Difference: A Fusion Map,” IBM Systems Journal, 32(1), pp.17-39.
Keith, Jr. R.B.（1994）, “MIS+TQM=QIS,” Quality Progress, April, pp.29-31.
Kerlinger, F.N.（1986）, Foundations of Behavioral Research, 3rd., New York.
Kettinger, W.J. and Grover, V.（1995）, “Toward a Theory of Business Process Change Management,” Journal of Management Information Systems, 12, 1, pp.1-30.
King, W.R., Grover, V. and Hufnagel（1989）, “Using Information and Information Technology for Sustainable Competitive Advantage: Some Empirical Evidence,” Information & Management, Vol. 17, Iss. 2, pp.87-93.
Kline, R.B.（1998）, Principles and Practice of Structural Equation Modeling, New York, Guilford Press.
Kock, N.F. and McQueen, R.J.（1997）, “Using Groupware in Quality Management Programs,” Information Systems Management, 14, pp.56-62.
Kueng, P.（2000）, “Process Performance Measurement System: A Tool to Support Process-Based Organizations,” Total Quality Management, Vol. 11, No. 1, pp.67-85.
Lai, K.（1996）, “Information Technology, International Orientation and Performance: A Case Study of Electrical and Electronic Goods Manufacturing Firms in India,” Information Economics and Policy, 8, pp.269-280.
Laudon, K.C. and Laudon, J.P.（2002）, Management Information Systems: Managing the Digital Firm, 7th edition, Prentice Hall Inc.
Lee, R.G. and Dale, B.G..（1998）, “Business Process Management: A Review and Evaluation,” Business Process Management Journal, Vol. 4, Iss. 3, pp.214-225.
Leonard, D., and Sensiper, S.（1998）, “The Role of Tacit Knowledge in Group Innovation,” California Management Review, Vol. 40, Iss. 3, pp.112-132.
Leonard, F.S. and Sasser, W.E.（1982）, “The Incline of Quality,” Harvard Business Review, 60, pp.163-171.
Lin, C., Chow, W.S., Madu, C.N., Kuei, C.H., Yu, P.P.（2004）,“A Structural Equation Model of Supply Chain Quality Management and Organizational Performance,”accepted by International Journal of Production Economics.
Lin, C., Madu, C.N. and Kuei, C.（1999）, “The association Between Organizational Climate and Quality Management Practices: an Empirical Study on Small- and Medium-sized Manufacturing Companies in Taiwan,” Total Quality Management, Vol.10, No.6, pp.863-868.
Lockamy III, A. and Smith, W.I.（1997）, “A Strategic Alignment Approach for Effective Business Process Reengineering: Linking Strategy, Processes and Customers for Competitive Advantage,” International Journal of Production Economics, 50, pp.141-153.
Longman（1997）, Longman Dictionary of Contemporary English, new edition, Longman Asia Limited.
Madu, C.N. and Kuei, C.（1993）, “Introducing Strategic Quality Management,” Long Range Planning, Vol.26, No.6, pp.121-131.
Madu, C.N., Kuei, C. and Jacob, R.A.（1996）, “An Empirical Assessment of the Influence of Quality Dimensions on Organizational Performance,” International Journal of Production Research, Vol.34, No.7, pp.1943-1962.
Madu, C.N., Kuei, C. and Lin, C.（1995）, “A Comparative Analysis of Quality Practice in Manufacturing Firms in the US and Taiwan,” Decision Science, 26, pp.621-635.
Mahoney, J.T. and Pandian, J.R.（1992）,”The Resource-Based View Within the Conversation of Strategic Management,” Strategic Management Journal, Vol. 13, Iss 6.pp.363-380.
Makadok, R.（2001）, “Toward a Synthesis of the Resource-Based and Dynamic-Capability Views of Rent Creation,” Strategic Management Review, 22(5), pp.387-401.
Manor, B.（1996）, “Beyond Process: TQM Content and Firm Performance,” Academy of Management. The Academy of Management Review, Vol. 21, Iss. 1, pp.172-203.
Markland, R.E., Vickery, S.K. and Davis, R.A.（1995）, Operations Management: Concepts in Manufacturing and Services, Weat Publishing Company.
Martinez-Lorente, A.R., Dewhurst, F. and Dale, B.G.（1998）, “Total Quality Management: Origins and Evolution of the Term,” The TQM Magazine, Vol. 10, Iss. 5, pp.378-.
Mata, F.J., Fuerst, W.L. and Barney, J.B.（1995）,”Information Technology and Sustained Competitive Advantage: A Resource-based Analysis,” MIS Quarterly, 19(4), pp.487-505.
Mathieson, K. and Wharton, T.J.（1993）, “An Information Systems a Barrier to Total Quality Management?” Journal of Systems Management, September, pp.34-38.
Matta, K., Chen, H. and Tama, J.（1998）, “The Information Requirements of Total Quality Management,” Total Quality Management, 9, pp.445-461.
McAdam, R. and McKeown, M.（1999）, “Life After ISO 9000: An Analysis of the Impact of ISO 9000 and Total Quality Management on Small Business in Northern Ireland,” Total Quality Management, Vol. 10, No. 2, pp.229-241.
McCormack, K. and Johnson, B.（2001）, “Business Process Orientation, Supply Chain Management, and The E-Corporation,” IIE Solution, October, pp.33-37.
McFarlan, F.W.（1984）,”Information Technology Changes the Way You Compete,” Harvard Business Review, 62(3), pp.98-103.
Melliou, M. and Wilson, T.D. （1995）, “Business Process Redesign and the UK Insurance Industry,” International Journal of Information Management, Vol. 15, No. 3, pp.181-198.
Montgomery, D.C. (2001), Introduction to statistical quality control, fourth edition, John Wiley & Sons, Inc., pp.21-22.
Moreno-Luzon, M.D.（1993）, “Can Total Quality Management Make Small Firms Competitive,” Total Quality Management, 4, No. 2, pp.47-59.
Murray, R.J.（1991）, “The Quest for World Class IT Capabilities: IT is Key to Achieving Quality Goals,” Journal of Information Systems Management, Summer, pp.7-15.
Narasimhan, R. and Mendez, D. (2001) “Strategic Aspects of Quality: A Theoretical Analysis,” Production and Operation Management, Vol. 10, No. 4, pp.514-526.
Nsouli, S.M. and Schaechter, A.（2002）, “Challenges of the E-Banking Revolution,” Finance & Development, September, pp.48-51.
Nwabueze, U., and Kanji, G.K.（1997）, “A System Management Approach for Business Process Reengineering,” Total Quality Management, Vol. 8, No. 5, pp.281-292.
Oakland, J.（1989）, Total Quality Management, Butterworth Heinemann, Oxford.
O’Neill, P. and Sohal, A.S.（1999）, “Business Process Reengineering: A Review of Recent Literature,” Technovation, 19, pp.571-581.
Orlikowski, W. and Gash, D.（1992）, “Changing Frames: Understanding Technological Change in Organization,” Center for Information Systems Research, working paper, Massachusetts Institute of Technology.
Pannirselvam G.P. and Ferguson L.A.（2001）, “A Study of The Relationships Between The Baldrige Categories,” International Journal of Quality and Reliability Management, 18(1), pp.14-34.
Pearson, J.M., McCahon, C.S. and Hightower, R.T.（1995）, “Total Quality Management are Information Systems Managers Ready?” Information & Management, 29, pp.251-263.
Peteraf, M.A.（1993）, “The Cornerstones of Competitive Advantage: A Resource-Based View,” Strategic Management Journal, Vol. 14, Iss. 3, pp.179-191.
Pitman, B.（1992）, “Total Quality Management for Information Services,” International of Systems Management, July, p.18.
Porter, M. E. and Millar, V.E.（1985）, “How Information Gives You Competitive Advantage”, Harvard Business Review, July-August, pp.149-160.
Powell, T.C. (1995) “Total Quality Management as Competitive Advantage: a Review and Empirical Study,” Strategic Management Journal, 16, pp.441-454.
Powell, T.C. and Dent-Micallef, A.（1997）, “Information Technology As Competitive Advantage: The Role of Human, Business, and Technology Resources,” Strategic Management Journal, Vol. 15:5, pp.375-405.
Prahalad, C.K. and Krishnan, M.S.（1999）, “The New Meaning of Quality in the Information Age,” Harvard Business Review, September-October, pp.109-122.
Pratten, C.F.（1991）, The Competitiveness of Small Firms, Cambridge, New York: Cambridge University Press.
Pun, K.F.（2001）, “Cultural Influences on Total quality Management Adoption in Chinese Enterprises: An empirical Study,” Total Quality Management, Vol. 12, No. 3, pp.323-342.
Rackoff, N., Wiseman and Ullrich, W.（1985）, “IS is for Competitive Advantage: Implementation of a Planning Process,” MIS Quarterly, 9, pp.285-294.
Ragan, P.T. and carder, B.（1994）, “Systems Theory and Safety”, Professional Safety, Vol. 39, Iss. 6, pp.22-30.
Rahman, S.U.（2001）, “Total Quality Management Practices and Business Outcomes: Evidence From Small and Medium Enterprises in Western Australia,” Total Quality Management, Vol. 12, No. 2, pp.201-210.
Rategen, C. （1992）, “Total Quality Management,” Journal of Property Management, Vol. 57, Iss. 5, pp.32-34.
Ravichandran, T. and Rai, A.（1999/2000）, “Total Quality Management in Information Systems Development: Key Constructs and Relationships,” Journal of Management Information Systems, Vol. 16, No. 3, pp.119-155.
Ravichandran, T. and Rai, A.（2000）, “Quality Management in Systems Development: An Organizational System Perspective,” MIS Quarterly, Vol. 24, No. 3, pp.381-415.
Rayport, J.F. and Sviokla, J.J.（1995）, “Exploiting the Virtual Value Chain,” Harvard Business Review, Vol. 73, Iss. 6, pp.75-85.
Reich, B.H. and Benbasat, I.（2000）, “Factors that Influence the Social Dimension of Alignment Between Business and Information Technology Objectives,” MIS Quarterly, Vol. 24, Iss. 1, pp.81-111.
Rockart, J.F., Earl, M.J. and Ross, J.W.（1996）, “Eight Imperatives for the New IT Organization”, Sloan Management Review, Fall, pp.43-55.
Rohleder, T.R. and Silver, E.A.（1997）, “A Tutorial on Business Process Improvement,” Journal of Operations Management, Vol. 15, Iss. 2, pp.139-154.
Ross, J.W., Beath, C.W. and Goodhue, D.L.（1996）, “Develop Long-term Competitiveness Through IT Assets,” Sloan Management Review, 38(1), pp.31-45.
Rumelt, R.P.（1974）, Strategy, Structure and Economic Performance, Cambridge: Harvard University Press.
Sambamurthy, V. and Zmud, R.W. （1999）, “Arrangements for information technology governance: a theory of multiple contingencies,” MIS Quarterly, Vol. 23, Iss. 2, pp.261-290.
Samson, D. and Terziovski, M.（1999）, “The Relationship between Total Quality Management Practices and Operational Performance,” Journal of Operations Management, 17, pp.393-409.
Santhanam, R. and Hartono, E.（2003）, “Issue in Linking Information Technology Capability to Firm Performance,” MIS Quarterly, Vol. 27, No. 1, pp.125-153.
Saraph, J.V., Benson, P.G. and Schroeder, R.G. （1989）, “An Instrument for Measuring the Critical Factors of Quality Management,” Decision Sciences, Vol. 20, Iss. 4, pp.810-829.
Sarkis, J., Presley, A. and Liles, D.（1997）, “The Strategic Evaluation of Candidate Business Process Reengineering Projects,” International Journal of Production Economics, 50, pp.261-274.
Scruggs. L. and Nam, K.（2002）, “Internet Banking in the U.S., Japan and Europe,” Multinational Business Review, Fall, pp.73-81.
Senge, P.M.（1993）, ”The Fifth Discipline-The Art and Practice of the Learning Organiztion”pp.1-56.
Simchi-Levi, D., Kaminsky, P. and Simchi-Levi, E.（2003）, Designing and Managing the Supply Chain: Concepts, Strategies, and Case Studies, 2nd, McGraw-Hill Enterprises Inc.
Soin, S.S.（1992）, Total Quality Control Essentials, New York: McGraw-Hill.
Sousa, R. and Voss, C.A.（2002）, “Quality Management Re-visited: A Reflective Review and Agenda for Future Research,” Journal of Operations Management, 20, pp.91-109.
Stone-Romero, E., Stone, D., Grewal, D.（1997）, “Development of a Multi-dimensional Measure of Perceived Product Quality,” Journal of Operations Management, 2(1), pp.87-111.
Stoner, J.A. and Freeman, R.E.（1989）, Management, 4th edition, Englewood Cliffs, NJ. Prentice-Hall.
Sun, H.（1999）, “Diffusion and Contribution of Total Quality Management: an Empirical Study in Norway,” Total Quality Management, Vol.10, No.6, pp.901-914.
Sureshchandar, G.S., Rajendran, C. and Anantharaman, R.N. （2001）, “A Conceptual Model for Total Quality Management in Service Organizations,” Total Quality Management, Vol. 12, No. 3, pp.343-363.
Tan, K., Kannan, V.R., Handfield, R.B. and Ghosh, S. (2000) “Quality, Manufacturing Strategy, and Global Competition: An Empirical Analysis,” Benching: An International Journal, 7(3), pp.174-182.
Tata, J., Prasad, S. and Babbar, S. (1999) “Trends in International Quality Management Research: 1990-1996,” ACR, Vol. 7, No. 1, pp.86-107.
Teng, J. TC., Fiedler, K.D. and Grover, V.（1998）, “An Exploratory Study of the Influence of the IS Function and Organizational Context on Business Process Reengineering Project Initiatives,” Omega International Journal Management Science, Vol. 26, No. 6, pp.679-698.
Tenner, A.R. and Detoro, I.J.（1992）, Total Quality Management-Three Steps To Continuous Improvement，Addision-Wesley Publishing Co.
Terziovski, M.（1999）, “The Link between Total Quality Management Practice and Organizational Performance,” International Journal of Quality & Reliability Management, Vol. 16, Iss. 3, p.226.
Terziovski, M., Sohal A. and Samson（1996）, “Best Practice Implementation of Total Quality Management: Multi Cross-case Analysis of Manufacturing and Service Organizations,” Total Quality Management, Vol. 7, pp.459-481.
Tornow, W.W. and Wiley, J.W.（1991）, “Service Quality and Management Practices: A Look at Employee Attitudes, Customer Satisfaction, and Bottom-line Consequences,” Human Resource Planning, 14, pp.105-115.
Townsend, P. and Gebhardt, J.（1996）, “The Importance of the Baldrige to US Economy,” Journal of Quality and Participation, pp.6-13.
Van Der Bij, J. D. and Broekhuis, H.（1998）, “The Design of Quality Systems: A Contingency Approach”, International Journal of Production Economics, 55, pp.309-319.
Venkatraman, N. and Ramanujam, V.（1986）, “Measurement of Business Performance in Strategy Research: A Comparison of Approaches,” Acdemyof Management Review, 11, pp.801-814.
Vickery, S.K., Dorge, C. and Markland, R.（1993）, “Production Competence and Business Strategy: Do They Affect Business Performance?” Decision Sciences, March-April, pp.435-455.
Waldman, D.A. （1994）, “The Contributions of Total Quality Management to a Theory of Work Performance,” Academy Management Review, 19, pp.510-536.
Weill, P. and Broadbent, M.（1998）, Leveraging the New infrastructure: How Market Leaders Capitalize on information Technology, Harvard Business School Press.
Welsh, J.A. and White J.F.（1981）, “Small Business Ratio Analysis: A Cautionary Note to Consultants,” Journal of Small Business Management, Vol. 19, Iss. 4, pp.20-23.
Wernerfelt, B.（1984）, “A Resource-Based View of the Firm,” Strategic Management Journal, Vol. 5, pp.171-180.
Williams, K.（1991）, “TQM Improves Companies’ Performance,” Management Accounting, Vol. 73, Iss. 2, pp.14-.
Wilson, D.D. and Collier A.D.（2000）, “An Empirical Investigation of the Malcolm Baldrige National Quality Award Causal Model,” Decision Sciences, Vol. 31, No. 2, pp.361-390.
Wiseman, C.（1988）, Strategic Information Systems, Irwin, Homewood.
Young, J. and Wilkinson, A.（2001）, “Rethinking Total Quality Management,” Total Quality Management, Vol. 12, No. 2, pp.247-258.
Yusof, S.M. and Aspinwall, E.M（2000）, “Critical Success Factors in Small and Medium Enterprises: Survey Results,” Total Quality Management, Vol. 11, No. 4-6; pp.448-462.
Yusuf, K.O. and Smith, N.J. （1996）, “Modelling Business Processes in Steel Fabrication,” International Journal of Project Management, Vol. 14, No. 6, pp. 367-371.
Zadrozny, M.A.and Ferrazzi, K.E.（1992）, “Building a Technology Base for TQM,” Chief Information Officer Journal, Vol. 5, Iss. 2, pp.16-21.
Zeitz, G., Johannesson, R. and Jr. Ritchie, J.E.（1997）, “An Employee Survey Measuring Total Quality Management Practices and Culture,” Group & Organization Management, Vol. 22, No. 4, pp.414-444.
Zhao, M., Droge, C. and Stank, T.P.（2001）, “The Effects of Logistics Capabilities on Firm Performance: Customer-Focused Versus Information-Focused Capabilities,” Journal of Business Logistics, Vol. 22, No. 2, pp.91-107.
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
無相關著作
 
無相關點閱
 
QR Code
QRCODE

臺灣人文及社會科學引文索引資料庫

目前上線人數：905（臺灣：897，外國：8） ／ 本年度總使用人次：1669892 ／ 訪客人次（自102年09月）：67471231
國家圖書館著作權聲明 Copyright © 2013 All rights reserved.
本館地址: 100201臺北市中山南路20號． 本館地圖及交通資訊．
總機：(02)23619132．最佳瀏覽解析度為1024x768以上