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W.、Tesone, D.、Blackwell, C.(2003)。Management fads: Here yesterday, gone today?。SAM Advanced Management Journal,68(4),12。 | 9. | Grant, R.、Shani, R.、Kriahnan, R.(1994)。TQMJs challenge to management theoryand practice。Sloan Management Review,35(2),25-36。 | 10. | Jackson, N.(2002)。Principals to support the enhancement of teaching and student learning。Educational Development,3,1-6。 | 11. | Kohn, A.(1993)。Turning learning into a business: Concerns about total quality。Educational Leadership,51(1),58-61。 | 12. | Okes, D.(200605)。Promoting quality in your organization。Quality Progress,36-40。 | 13. | Price, F.(1989)。Out of bedlam: Management by quality leadership。Management Decision,27,15-21。 | 14. | Stuelpnagel, T. R.(1993)。Deja vu: TQM returns to Detroit and elsewhere。Quality Progress,26(9),91-95。 | 15. | Walsh, K.(1990)。Managing quality in the public service。Management Education and Development,21(5),394-400。 | 16. | Westcott, R.(200410)。The metamorphosis of the quality professional。Quality Progress,22-32。 | 17. | Yorke, M.(2000)。Developing a quality culture in higher education。Tertiary Education and Management,6(1),19-36。 | 18. | Yorke, M.(2002)。Subject benchmarking and the assessment of student learning。Quality Assurance in Education,10(3),155-171。 | 19. | Zetie, S.(2002)。The quality cycle approach to knowledge。Managerial Auditing Journal,17(6),317-321。 | 20. | Dervitsioris, K. N.(1998)。The challenge of managing organizational change: Exploring the relationship of re-engineering, developing learning organizations and total quality management。Total Quality Management,9(1),109-123。 | 21. | Jarrar, Yasar, F.、Zairi, Mohamed(2000)。Best Practice transfer for future competitiveness: a study of best practices。Total Quality Management,11(4/6),734-740。 | 22. | O'Dell, Carla、Grayson, C. Jackson(1998)。If Only We Knew What We Know: Identification and Transfer of Internal Best Practices。California Management Review,40(3),154-174。 | 23. | Lomas, L.(2004)。Embedding quality: the challenges for higher education。Quality Assurance in Education,12(4),157-165。 | 學位論文1. | Larsen, H. Z.、Norgaard, A.(1996)。Total quality leadership(碩士論文)。Aarhus School of Business。 | 圖書1. | American Productivity and Quality Center(1997)。Identifying and transferring internal best practice。USA:American Productivity and Quality Council。 | 2. | Ashton, C.(1998)。Managing best practice。London:Business Intelligence。 | 3. | Biech, E.(1994)。TQM for Trainings。New York:McGraw-Hill。 | 4. | Biggs, J.(2003)。Teaching for quality learning at university。Buckingham:Quality Assurance Agency for Higher Education Open University Press。 | 5. | Coley, R.、Diamond, P. K.(2005)。A Balanced scorecard card for business and administrative services at the University of California, Berkeley, Pursuing excellence in higher education。San Francisco:Jossey-Bass。 | 6. | Crosby, P. B.(1987)。Quality without tears。New York:McGraw-Hill。 | 7. | Crosby, P. B.(1992)。Completeness: Quality for the 21th century。New York:Dutton。 | 8. | Daniels, A. C.(2000)。Bringing out the best in people: How to apply the astonishing power of positive reinforcement。New York:McGraw-Hill。 | 9. | Deming, W. E.(2000)。The new economics of industry, government, education。Cambridge, MA:Massachusetts Institute of Technology Press。 | 10. | Evans, J. R.、Lindsay, W. M.(1999)。The management and control of qualily。St. Paul, Mn:West Publishing。 | 11. | Garvin, D. A.(1988)。Manging quality。New York:Free Press。 | 12. | Hammond, J.、Morrison, J.(1996)。The stuff Americans are made off。New York:Macmillan。 | 13. | Juran, J. M.(1969)。Managerial Breakthrough: A new concept of the manager's job。New York:McGraw-Hill。 | 14. | Juran, J. M.(1955)。Juran on quality planning。New York:Free Press。 | 15. | Kanter-Ross, F.、Stfin, B.、Todd, D. J.(1992)。The challenge of organisational change。New York:Free Press。 | 16. | O'Dell, C.(1996)。Out of the box benchmarking。American Productivity and Quality Center。 | 17. | Quality Assurance Agency for Higher Education(2000)。Code of practice for the assurance of academic quality and standards in higher education: Assessment for students。Gloucester:Quality Assurance Agency for Higher Education。 | 18. | Robbins, P. S.(2003)。Organizational Behavior。Upper Saddle River, New Jersey:Pearson Education, Inc.。 | 19. | Feigenbaum, A. V.(1951)。Quality Control: Principles, Practice, and Administration。New York, NY:McGraw-Hill。 | 20. | Meyer, C.(1993)。Fast Cycle Time: How to Align Purpose, Strategy, and Structure for Speed。New York, NY:The Free Press。 | 21. | Bloom, B. S.、Englehart, M. B.、Furst, E. J.、Hill, W. H.、Krathwohl, D. R.(1956)。Taxonomy of educational objectives: The classification of educational goals--Handbooks I: Cognitive Domain。New York:Longman。 | 22. | Noe, R. A.、Hollenback, J. R.、Gerhart, B.、Wright, P. M.(2000)。Human Resource Management。New York:McGraw-Hill。 | 23. | Deming, W. E.(1986)。Out of crisis: Quality, productivity and competitive position。Melbourne Sydney:Cambridge, MA:Cambridge University Press:MIT Center for Advanced Engineering Study。 | 24. | Senge, Peter M.、郭進隆(2001)。第五項修練:學習型組織的藝術與實務。臺北:天下遠見出版公司。 延伸查詢 | 25. | Dewey, J.(1902)。The child and the curriculum。Chicago, IL:The University of Chicago Press。 | 26. | Hammer, Michael、Champy, James、楊幼蘭(1994)。改造企業:再生策略的藍本。臺北市:牛頓出版股份有限公司。 延伸查詢 | 27. | Crosby, Philip B.(1979)。Quality is Free: the Art of Making Quality Certain。New York:New American Library。 | 28. | Senge, Peter、郭進隆、齊若蘭(1990)。第五項修練:學習型組織的藝術與實務。台北:天下文化。 延伸查詢 | |