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題名:服務品質、服務體驗對關係品質與重遊意願的影響
書刊名:管理實務與理論研究
作者:張淑青黃元直
作者(外文):Chang, Su-chingHuang, Yuan-chih
出版日期:2009
卷期:3:3
頁次:頁17-34
主題關鍵詞:服務品質服務體驗關係品質重遊意願Service qualityService experiencesRelationship qualityRevisit intentions
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(17) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:17
  • 共同引用共同引用:48
  • 點閱點閱:74
期刊論文
1.Dwyer, F. R.、Schurr, P. H.、Oh, S.(1987)。Developing of long-term orientation in buyer-seller relationships。Journal of Marketing,51(2),11-27。  new window
2.Fullerton, Golden(2005)。The service quality-loyalty relationship in retail services: does commitment matter?。Journal of Retailing and Consumer Services,12(2),99-111。  new window
3.Moorman, C.、Deshpande, R.、Zaltman, G.(1993)。Factors effecting trust in market research relationships。Journal of Marketing,57(1),81-101。  new window
4.Winsted, K. F.(1997)。The service experience in two cultures: A behavioral perspective。Journal of Retailing,73(3),337-360。  new window
5.Hull, R. B.、Steward, W. P.、Yi, T. K.(1992)。Experience patterns: capturing the dynamics nature of a recreation experience。Journal of Leisure Research,24(3),240-252。  new window
6.Lee, Y.、Dattilo, J.、Howard, D.(1994)。The complex and dynamic nature of leisure Experience。Journal of Leisure research,26(3),195-211。  new window
7.Tian-Cole, Shu、Crompton, J. L.、Willson, V. L.(2002)。An empirical investigation of the relationships between service quality, satisfaction and behavioral intentions among visitors to a wildlife refuge。Journal of Leisure Research,34(1),1-24。  new window
8.Crosby, Lawrence A.、Evans, Kenneth R.、Cowles, Deborah(199007)。Relationship Quality in Services Selling: An Interpersonal Influence Perspective。Journal of Marketing,54(3),68-81。  new window
9.Brady, Michael K.、Cronin, J. Joseph Jr.(2001)。Customer orientation: Effects on customer service perceptions and outcome behaviors。Journal of Service Research,3(3),241-251。  new window
10.Holbrook, Morris B.、Hirschman, Elizabeth C.(1982)。The experiential aspects of consumptions: consumer fantasies, feelings and fun。Journal of Consumer Research,9(2),132-140。  new window
11.Westbrook, R. A.(1981)。Source of Consumer Satisfaction with Retail Outlets。Journal of Retailing,57(3),68-85。  new window
12.李素馨、侯錦雄(20040300)。臺灣休閒農業之體驗付費與觀光商品化現象。觀光研究學報,10(1),133-145。new window  延伸查詢new window
13.張淑青(20040600)。澎湖套裝旅遊服務品質之研究。觀光研究學報,10(2),111-126。new window  延伸查詢new window
14.Bigné, J. Enrique、Sánchez, M. Isabel、Sánchez, Javier(2001)。Tourism image, evaluation variables and after-purchase behavior: inter-relationship。Tourism Management,22(6),607-616。  new window
15.Kozak, Metin(2001)。Repeaters' Behavior at two Distinct Destinations。Annals of Tourism Research,28(3),784-807。  new window
16.Hennig-Thurau, Thorsten、Klee, Alexander(1997)。The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development。Psychology & Marketing,14(8),737-764。  new window
17.Anderson, James C.、Gerbing, David W.(1988)。Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach。Psychological Bulletin,103(3),411-423。  new window
18.Otto, Julie E.、Ritchie, J. R. Brent(1996)。The service experience in Tourism。Tourism Management,17(3),165-174。  new window
19.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing,60(2),31-46。  new window
20.Berry, Leonard L.(1995)。Relationship Marketing of Services: Growing Interest, Emerging Perspectives。Journal of the Academy of Marketing Science,23(4),236-245。  new window
21.Bagozzi, Richard P.、Yi, Youjae(1988)。On the Evaluation of Structural Equation Models。Journal of the Academy of Marketing Science,16(1),74-94。  new window
22.Backman, S. J.、Crompton, J. L.(1991)。Differentiating between high, spurious, latent, and low loyalty participants in two leisure activities。Journal of Park and Recreation Administration: A Publication of The American Academy for Park and Recreation administration,9(2),1-17。  new window
23.Morgan, Robert M.、Hunt, Shelby D.(1994)。The commitment-trust theory of relationship marketing。Journal of Marketing,58(3),20-38。  new window
24.Hennig-Thurau, Thorsten、Gwinner, Kevin P.、Gremler, Dwayne D.(2002)。Understanding Relationship Marketing Outcomes: An Integration of Relational Benefits and Relationship Quality。Journal of Service Research,4(3),230-247。  new window
25.Mano, Haim、Oliver, Richard L.(1993)。Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction。Journal of Consumer Research,20(3),451-466。  new window
26.Mattila, Anna S.、Enz, Cathy A.(2002)。The role of emotions in service encounters。Journal of Service Research,4(4),268-277。  new window
27.Oliver, Richard L.(1993)。Cognitive, affective, and attribute bases of the satisfaction response。Journal of Consumer Research,20(3),418-430。  new window
28.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
29.Oliver, Richard L.(1980)。A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions。Journal of Marketing Research,17(4),460-469。  new window
30.Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing,56(3),55-68。  new window
31.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
32.Boulding, William、Kalra, Ajay、Staelin, Richard、Zeithaml, Valarie A.(1993)。A Dynamic Process Model of Service Quality: From Expectation to Behavioral Intentions。Journal of Marketing Research,30(1),7-27。  new window
33.李城忠、陳益壯(20050600)。運動服務業關係品質對顧客忠誠度影響之探討--臺中YMCA游泳俱樂部之實證研究。人文暨社會科學期刊,1(1),91-108。new window  延伸查詢new window
34.Bitner, Mary Jo(1990)。Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses。Journal of Marketing,54(2),69-82。  new window
35.Pine, B. Joseph II、Gilmore, James H.(1998)。Welcome to the Experience Economy。Harvard Business Review,76(4),97-105。  new window
會議論文
1.Sheth, J. N.(1996)。Relationship Marketing: Frameworks and Concepts。The 1996 International Conference on Relationship Marketing: Development, Management and Governance of Relationships,(會議日期: March, 29-31)。Berlin, Germany。  new window
圖書
1.Fennell, D. A.(2002)。Ecotourism programmed planning。Wallingford, Oxon:CABI。  new window
2.陳正昌、程炳林、陳新豐、劉子鍵(2004)。多變量分析方法--統計軟體應用。台北市:五南圖書出版股份有限公司。  延伸查詢new window
3.吳明隆、涂金堂(2005)。SPSS與統計應用分析實務。五南圖書出版股份有限公司。  延伸查詢new window
圖書論文
1.Berry, Leonard L.(1983)。Relationship marketing。Emerging Perspectives on Services Marketing。Chicago, Illinois:American Marketing Association。  new window
 
 
 
 
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