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題名：組織中的人際衝突:類型、模型與表達
書刊名：心理科學進展
作者：諸彥含／周意勇／劉麗穎／李博偲
作者(外文)：Zhu, Yanhan／Zhou, Yiyong／Liu, Liying／Li, Bosi
出版日期：2016
卷期：2016(5)
頁次：824-835
主題關鍵詞：人際衝突；類型；模型；衝突表達；作用模式；Interpersonal conflict；Types；Models；Conflict expression；Mode of function
原始連結：連回原系統網址new window
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組織中的人際衝突是組織成員在分歧、負面情緒與干擾的相互作用下,通過意義建構導致互動雙方在認知、情感與行為方面產生的一系列反應過程。現有研究將組織中的人際衝突分為單特徵型和多特徵型,集中探討作用模型,並基於表達層面解析衝突的維度和作用模式。本文嘗試將衝突類型、表達方式以及作用模型進行嵌入式整合,提出組織中人際衝突的具體應對策略。未來研究可將認知差異嵌入過程框架,探求衝突顯現的臨界點,驗證應對方式的有效性,探究組織權力的影響,開展基於多元亞文化下組織中人際衝突的本土化研究。
Interpersonal conflict refers to a series of reactions related with people’s cognition, emotion and behavior, which occurs under the interactive effects among people’s disagreement, negative emotion and interference and formed by sensemaking. Previous researches divide the interpersonal conflict into two types, namely, single and multi-feature conflict, and focus on the exploration of interpersonal conflict models. They also interpret the dimensions and function models of interpersonal conflict from the perspective of expression. This paper tries to put forward the specific coping strategy according to conflict types, expression and function model. Future research should try to(a) embed cognitive differences into dynamic conceptual framework;(b) figure out the boundary range of conflict salience and verify the effectiveness of given conflict solution;(c) explore the influence of organizational power on interpersonal conflict;(d)carry out empirical studies of the localization across the multiple subcultures.
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學位論文
1.沈秉勳(2009)。人際衝突處理方式結構模型及影響機制之研究--以臺灣企業為例(博士論文)。暨南大學，廣州。  延伸查詢new window
2.Eatough, E. M.(2010)。Understanding the relationships between interpersonal conflict at work, perceived control, coping, and employee well-being(碩士論文)。University of South Florida。  new window
圖書
1.Brett, J. M. Jr.(2007)。Negotiating globally: How to negotiate deals, resolve disputes, and make decisions across cultural boundaries。San Francisco：Jossey-Bass。  new window
2.Buchanan, D.、Hucz, A.、李麗、閆長坡、何琳、閆甜、廖羽(2011)。組織行為學。北京：經濟管理出版社。  延伸查詢new window
3.Robbins, Stephen P.(2001)。Organizational behavior。Prentice-Hall, Inc.。  new window
其他
1.Fisher, S.(2000)。The conflict layer model，http://www.mindtools.com/pages/article/conflictlayer-model.htm#np， 2015/06/07。  new window
圖書論文
1.Brett, J.、Behfar, K.、Sanchez-Burks, J.(201404)。Managing cross-culture conflicts: A close look at the implication of direct versus indirect confrontation。Handbook of conflict management research。Cheltenham：Edward Elgar Pub。  new window
2.Wu, K. W.、Vassileva, J.、Sun, X. L.、Fang, J.(2014)。Motivating wiki-based collaborative learning by increasing awareness of task conflict: A design science approach。Collaboration and technology。Springer International Publishing。  new window
 
 
 
 
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