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題名:A Discussion on Two Quality Gaps of Retailing Service by Using Fuzzy QFD
書刊名:樹德科技大學學報
作者:陳隆輝 引用關係陳月裡林雅英
作者(外文):Chen, Long-huiChen, Yueh-liLin, Ya-ying
出版日期:2008
卷期:10:1
頁次:頁230-245
主題關鍵詞:服務品質模糊集合品質機能展開量販店Service qualityFuzzy setQuality function deploymentHypermarket
原始連結:連回原系統網址new window
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期刊論文
1.Ho, Nicola C.、Khoo, Li Pheng(1996)。Framework of a fuzzy quality function deployment system。International Journal of Production Research,34(2),299-311。  new window
2.Chen, F. Y.、Chang, Y. H.(2005)。Examining Airline Service Quality from A Process Perspective。Journal of Air Transport Management,11(2),79-87。  new window
3.Akbaba, A.(2006)。Measuring service quality in the hotel industry: A study in a business hotel in Turkey。International Journal of Hospitality Management,25(2),170-192。  new window
4.Tsai, H. H.、Lu, I. Y.(2006)。The Evaluation of Service Quality Using Generalized Choquet Integral。Information Sciences,176(6),640-663。  new window
5.Chen, Y.、Fung, R. Y. K.、Tang, J.(2006)。Rating Technical Attributes in Fuzzy QFD by Integrating Fuzzy Weighted Average Method and Fuzzy Expected Value Operator。European Journal of Operational Research,174(3),1553-1566。  new window
6.Chien, C. J.、Tsai, H. H.(2000)。Using fuzzy numbers to evaluate perceived service quality。Fussy Set and Systems,116(2),289-300。  new window
7.Parasuraman, A.、Zeithaml, Valarie A.、Berry, Leonard L.(1994)。Reassessment of Expectation as a Comparison Standard in Measuring Service Quality: Implications for Further Research。Journal of Marketing,58(1),111-124。  new window
8.Govers, C. P. M.(1996)。What and how about quality function deployment (QFD)。International Journal of Production Economics,46/47,575-585。  new window
9.Kim, K. J.、Moskowitz, H.、Dhingra, A.、Evans, G.(2000)。Fuzzy multicriteria models for quality function deployment。European Journal of Operational Research,121(3),504-518。  new window
10.Chan, Lai-Kow、Wu, Ming-Lu(2002)。Quality function deployment: a literature review。European Journal of Operational Research,143(3),463-497。  new window
11.Chang, Y.-H.、Yeh, C.-H.(2002)。A Survey Analysis of Service Quality for Domestic Airlines。European Journal of Operational Research,139(1),166-177。  new window
12.Sullivan, L. P.(1986)。Quality Function Deployment。Quality Progress,19(6),39-50。  new window
13.Fung, R. Y. K.、Popplewell, K.、Xie, J.(1998)。An intelligent hybrid system for customer requirements analysis and product attribute targets determination。International Journal of Production Research,36(1),13-34。  new window
14.Teas, Richard Keeneth(1993)。Expectations, Performance Evaluation, and Consumers' Perceptions of Quality。Journal of Marketing,57(4),18-34。  new window
15.Koksal, Gulser、Egitman, Alpay(1998)。Planning and Design of Industrial Engineering Education Quality。Computer Ind. Engng.,35(3/4),639-642。  new window
16.Yang, Yi Qing、Wang, Shou Qing、Dulaimi, Mohammad、Low, Sui Pheng(2003)。A fuzzy Quality Function Deployment system for buildable design decision-makings。Automation in Construction,12(4),381-393。  new window
17.Lapierre, Joz'ee、Filiatrault, Pierre、Perrien, Jean(1996)。Research on Service Quality Evaluation: Evolution and Methodological Issues。Journal of Retailing and Consumer Service,3(2),91-98。  new window
18.Teas, R. Kenneth(1994)。Expectations as a Comparison Standard in Measuring Service Quality: An Assessment of a Reassessment。Journal of Marketing,58(1),132-139。  new window
19.Radharamanan, R.、Godoy, L. P.(1996)。Quality function deployment as applied to a health care system。Computers and Industrial Engineering,31(1/2),443-446。  new window
20.Herrmann, A.、Huber, F.、Braunstein, C.(2000)。Market-driven product and service design: Bridging the gap between customer needs, quality management and customer satisfaction。International Journal of Production Economics,66(1),77-95。  new window
21.Fung, R. Y. K.、Tang, J.、Tu, Y.、Wang, D.(2002)。Product design resources optimization using a non-linear fuzzy quality function deployment model。International Journal of Production Research,40(3),585-599。  new window
22.Raju, P. S.、Lonial, S. C.(2002)。The impact of service quality and marketing on financial performance in the hospital industry: an empirical examination。Journal of Retailing and Consumer Services,9(6),335-348。  new window
23.Yeh, C. H.、Kuo, Y. L.(2003)。Evaluating Passenger Services of Asia-Pacific International Airports。Transportation Research Part E,39(1),35-48。  new window
24.Stanley, L. L.、Wisner, J. D.(2001)。Service quality along the supply chain: implications for purchasing。Journal of Operations Management,19(3),287-306。  new window
25.Shen, X. X.、Tan, K. C.、Xie, M.(2001)。The implementation of quality function deployment based on linguistic data。Journal of Intelligent Manufacturing,12,65-75。  new window
26.Tsaur, Sheng-Hshiung、Chang, Te-Yi、Yen, Chang-Hua(2002)。The Evaluation of Airline Service Quality by Fuzzy MCDM。Tourism Management,23(2),107-115。  new window
27.Parasuraman, Anantharanthan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1991)。Refinement and Reassessment of the SERVQUAL Scale。Journal of Retailing,67(4),420-450。  new window
28.Adamo, J. M.(1980)。Fuzzy decision trees。Fuzzy Sets and Systems,4(3),207-219。  new window
29.Bahrami, A.(1994)。Routine design with information content and fuzzy quality function deployment。Journal of Intelligent Manufacturing,5,203-210。  new window
30.John, B. J.、Robert, E. M.(1996)。Improving the application of quality conformance tools in service firins。The Journal of Services Marketing,10(1),35-55。  new window
31.Kim, K. J.(1997)。Determining optimal design characteristic level in quality function deployment。Quality Engineering,10(2),295-307。  new window
32.Korhonen, Pekka、Siljamäki, Aapo(1998)。Ordinal principal component analysis theory and an application。Computational Statistics & Data Analysis,26(4),411-424。  new window
33.Victor, I.(1996)。Types of variables and methodology for use in identifying strategic groups: an empirical application to the retail sector。International Journal of Research in Marketing,13(3),296-296。  new window
34.Parasuraman, Ananthanarayanan、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implications for Future Research。Journal of Marketing,49(4),41-50。  new window
35.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
36.Wang, D.、Xu, B.、Fung, R.、唐家富(2002)。A new approach to quality function deployment planning with financial consideration。Computers & Operations Research,29(11),1447-1463。  new window
37.Vanegas, L. V.、Labib, A. W.(2001)。A fuzzy quality function deployment (FQFD) model for deriving optimum targets。International Journal of Production Research,39(1),99-120。  new window
圖書
1.Akao, Y.(1990)。Quality Function Deployment: Integrating Customer Requirements into Product Design。Cambridge, Massachusetts:Productivity Press。  new window
 
 
 
 
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