期刊論文| 1. | Deng, Wei-Jaw、Chen, Wen-Chin、Pei, Wen(2008)。Back-propagation neural network based importance-performance analysis for determining critical service attributes。Expert Systems with Applications，34(2)，1115-1125。   |
| 2. | Chen, Y. T.、Chou, T. Y.(2011)。Applying GRA and QFD to Improve Library Service Quality。The Journal of Academic Librarianship，37(3)，237-245。 |
| 3. | Wu, Hsin-Hung、Shieh, Jiunn-I、Pan, Wan-Ru(2008)。Applying importance-performance analysis to analyze service quality: a case of two coach companies。Journal of Information and Optimization Sciences，29(6)，1203-1214。 |
| 4. | Kuo, Y. C.、Chou, J. S.(2012)。Enhancement of condominium management based on the effect of quality attributes on satisfaction improvement。Expert Systems with Applications，39(5)，5418-5425。 |
| 5. | Liu, J. S.、Lu, L. Y. Y.、Lu, W. M.、Lin, B. J. Y.(2013)。Data Envelopment Analysis 1978-2010: A Citation-based Literature Survey。Omega: The International Journal of Management Science，41(1)，3-15。 |
| 6. | Hansen, E.、Bush, R. J.(1999)。Understanding customer quality requirements: Model and application。Industrial Marketing Management，28(2)，119-130。 |
| 7. | Sethna, Beheruz N.(1982)。Extensions and Testing of Importance-performance Analysis。Business Economic，17(4)，28-31。 |
| 8. | Charnes, A.、Cooper, W. W.(1984)。The Non-Archimedean CCR Ratio for Efficiency Analysis: A Rejoinder Boyd and Fare。European Journal of Operational Research，15(3)，333-334。 |
| 9. | Zhang, H. Q.、Chow, I.(2004)。Application of importance-performance model in tour guides' performance: Evidence from mainland Chinese outbound visitors in Hong Kong。Tourism Management，25(1)，81-91。 |
| 10. | Geng, X.、Chu, X.、Xue, D.、Zhang, Z.(2010)。An integrated approach for rating engineering characteristics' final importance in product-service system development。Computers and Industrial Engineering，59(4)，585-594。 |
| 11. | Pradela, A.(2015)。Quality of Graduates' preparation for labour market: A servQual analysis。Procedia - Social and Behavioral Sciences，174，1671-1677。 |
| 12. | Banker, Rajiv D.、Charnes, Abraham、Cooper, William W.(1984)。Some models for estimating technical and scale efficiencies in data envelopment analysis。Management Science，30(9)，1078-1092。 |
| 13. | Dolinsky, Arthur L.(1991)。Considering the competition in strategy development: an extension of importance-performance analysis。Journal of Health Care Marketing，11(1)，31-36。 |
| 14. | Tseng, M. L.(2011)。Importance-performance analysis of municipal solid waste management in uncertainty。Environmental Monitoring and Assessment，172(1)，171-187。 |
| 15. | Kamvysi, K.、Gotzamani, K.、Andronikidis, A.、Georgiou, A. C.(2014)。Capturing and prioritizing students' requirements for course design by embedding Fuzzy-AHP and linear programming in QFD。European Journal of Operational Research，237(3)，1083-1094。 |
| 16. | Cunningham, M. A.、Gaeth, G. J.(1989)。Using Importance- Performance Analysis to Assess Patients' Decisions to Seek Care in A Dental School Clinic。Journal of Dental Education，53(10)，584-586。 |
| 17. | Huang, F. H.、Ye, Y. J.、Kao, C. H.(2015)。Developing a novel Intuitionistic fuzzy importance-performance analysis for evaluating corporate social responsibility in sport tourism event。Expert Systems with Applications，42(19)，6530-6538。 |
| 18. | Abdullah, L.、Sunadia, J.、Imran, T.(2009)。A new analytic hierarchy process in multi-attribute group decision making。International Journal of Soft Computing，4(5)，208-214。 |
| 19. | Sampson, S. E.、Showalter, M. J.(1999)。The performance-importance response function: observations and implications。The Service Industries Journal，19(3)，1-25。 |
| 20. | Lai, P.-L.、Potter, A.、Beynon, M.、Beresford, A.(2015)。Evaluating the efficiency performance of airports using an integrated AHP/DEA-AR technique。Transport Policy，42，75-85。 |
| 21. | Chowdhury, M. M.、Quaddus, M. A.(2016)。A multi-phased QFD based optimization approach to sustainable service design。International Journal of Production Economics，171(Part 2)，165-178。 |
| 22. | Garvin, David A.(1984)。What Does Product Quality Really Means。Sloan management Review，26(1)，25-43。 |
| 23. | Shieh, J. I.、Wu, H. H.(2009)。Applying importance-performance analysis to compare the changes of a convenient store。Quality and Quantity，43(3)，391-400。 |
| 24. | Azadi, M.、Saen, R. F.(2013)。A combination of QFD and imprecise DEA with enhanced Russell graph measure: A case study in healthcare。Socio-Economic Planning Sciences，47(4)，281-291。 |
| 25. | Ibarra, L.、Casas, E.、Partida, A.(2014)。Servqual Method Applied to Agencia Fiscal Del Estado De Sonora: An Analysis about Service Quality。Procedia - Social and Behavioral Sciences，148，87-93。 |
| 26. | Kumar, A.、Shankar, R.、Debnath, R. M.(2015)。Analyzing customer preference and measuring relative efficiency in telecom sector: A hybrid fuzzy AHP/DEA study。Telematics and Informatics，32(3)，447-462。 |
| 27. | Park, T.、Kim, K. J.(1998)。Determination of an optimal set design requirements using house of quality。Journal of Operations Management，16，569-581。 |
| 28. | Coghlan, Alexandra(2012)。Facilitating reef tourism management through an innovative importance-performance analysis method。Tourism Management，33(4)，767-775。 |
| 29. | Hauser, John R.、Clausing, Don(1988)。The house of quality。Harvard Business Review，66(3)，63-73。 |
| 30. | Charnes, Abraham、Cooper, William W.、Rhodes, Edwardo(1978)。Measuring the efficiency of decision making units。European Journal of Operational Research，2(6)，429-444。 |
| 31. | Martilla, John A.、James, John C.(1977)。Importance-performance analysis。Journal of Marketing，41(1)，77-79。 |
| 32. | Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing，64(1)，12-40。 |