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題名：知識管理基礎建設與知識管理能力對組織績效之影響--以臺灣電力公司為例
書刊名：電子商務學報
作者：池文海 引用關係／陳瑞龍 引用關係／彭明光
作者(外文)：Chih, Wen-hai／Chen, Jui-lung／Perng, Ming-kwung
出版日期：2008
卷期：10:3
頁次：頁595-623
主題關鍵詞：知識管理基礎建設；知識管理能力；組織績效；結構方程模式；Knowledge management infrastructure；Knowledge management capability；Organizational performance；Structural equation modeling；SEM
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(4) 博士論文(2) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:4
  • 共同引用共同引用:14
  • 點閱點閱:133
隨著資訊科技的日新月異與網際網路的蓬勃發展，知識管理儼然對企業構成相當大的挑戰，更是企業決勝的主要議題。本文針對知識管理的理論進行深入的研究，並且歸納出知識管理基礎建設、知識管理能力和組織績效間的重要影響變數，針對台電供電系統全省供電區營運處員工進行問卷調查，並採用結構方程模式進行資料統計分析。結果發現在整體模式的探討中，發現影響台電公司組織績效總效果，依序為知識管理基礎建設、知識管理能力。此外，研究並發現建設知識管理基礎是提高台電公司組織績效最重要的因素。因此本研究認為加強知識管理基礎建設是台電公司的當務之急。
With fast changing in the information hi-tech each passing day and flourishing development in the internet, knowledge management seems to constitute a rather big challenge to the enterprises. But on the contrary, it becomes a main topic of debate for their success as well at present and in the future. This research was to explore those documents presented and published by the scholars, home and abroad, to research thoroughly the theory aimed at knowledge management, and to induce some variables affecting the relationship among knowledge management infrastructure, knowledge management capability and organizational performance. The questionnaire was also conducted to investigate staff of power supply branches in Taipower electrical power system. When the data was filled out and inputted the computer item by item by the Structural Equation Modeling was utilized to compile statistics and make analysis of it. To Taipower Company, in exploration of the model of this study, it was found the factors, greatly influencing a company's performance and achievements, in turn was knowledge management infrastructure and knowledge management capability. Apparent to all, the knowledge management infrastructure was a critical element in the enhancement of organizational performance. Thus, one conclusion was drawn in this paper that the urgent matter facing Taipower was how to strengthen his knowledge management infrastructure.
期刊論文
1.Hanley, S.、Dawson, C.(2000)。A Framework for Delivering Value with Knowledge Management: The AMS Knowledge Centers。Information Strategy，16，27-36。  new window
2.Lee, H.、Choi, B.(2003)。Knowledge Management Enablers, Processes, and Organizational Performance: An Integrative View and Enablers, Examination。Journal of Management Information System，20(1)，179-228。  new window
3.Von Krogh, G.、Nonaka, I.、Aben, M.(2001)。Making the Most of Your Company's Knowledge: A Strategic Framework。Long Range Planning，34(4)，421-439。  new window
4.Barney, J. B.、Baysinger, B.(1990)。The organization of schumpeterian innovation。Strategic Management in High Technology Firms，19(2)，3-14。  new window
5.Chait, L. P.(1999)。Creating a successful knowledge management system。Journal of Business Strategy，20(2)，23-26。  new window
6.Petrash, G.(1996)。Dow's Journey to a Knowledge Value Management Culture。European Management Journal，14(4)，365-373。  new window
7.Gartner, G.(2002)。Management update: The 2002 knowledge management hype cycle。Inside Gartner This Week，58(4)，23-31。  new window
8.Hansen, Morten T.、Nohria, Nitin、Tierney, Thomas(1999)。What's your strategy for managing knowledge?。Harvard Business Review，77(2)，106-116。  new window
9.Bollinger, A. S.、Smith, R. D.(2001)。Managing organizational knowledge as a strategic asset。Journal of Knowledge Management，5(1)，8-18。  new window
10.Dess, G. G.、Robinson, R. B. Jr.(1984)。Measuring Organizational Performance in the Absent of Objective Measures: The Case of the Privately-held Firm and Conglomerate Business Unit。Strategic Management Journal，5(3)，265-273。  new window
11.Bartlett, C. A.、Ghoshal, S.(1995)。Rebuilding Behavioral Context: Turn Process Reengineering into People Rejuvenation。Sloan Management Review，37(1)，11-23。  new window
12.Zack, Michael H.(1999)。Developing a knowledge strategy。California Management Review，41(3)，125-145。  new window
13.Sarvary, Miklos(1999)。Knowledge management and competition in the consulting industry。California Management Review，41(2)，95-107。  new window
14.Menon, Anil、Varadarajan, P. Rajan(1992)。A Model of Marketing Knowledge Use within Firms。Journal of Marketing，56(4)，53-71。  new window
15.King, W. R.(2001)。Strategies for creating a learning organization。Information Systems Management，18(1)，12-20。  new window
16.Wiig, K. M.(1997)。Knowledge Management: Where Did It Come From and Where Will It Go?。Expert Systems with Applications，13(1)，1-14。  new window
17.Hedlund, Gunnar(1994)。A model of Knowledge Management and the N-Form Corporation。Strategic Management Journal，15(Special Issue)，73-90。  new window
18.Appleyard, Melissa M.(1996)。How does knowledge flow? Interfirm patterns in the semiconductor industry。Strategic Management Journal，17(S2)，137-154。  new window
19.Bharadwaj, A. S.(2000)。A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation。MIS Quarterly，24(1)，169-196。  new window
20.Brown, John Seely、Duguid, Paul(2001)。Knowledge and Organization: A Social-Practice Perspective。Organization Science，12(2)，198-213。  new window
21.Anderson, James C.、Gerbing, David W.(1988)。Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach。Psychological Bulletin，103(3)，411-423。  new window
22.林文寶、吳萬益(20050600)。以組織學習觀點探討知識整合及運作特性對核心能力影響之研究。臺大管理論叢，15(2)，165-197。new window  延伸查詢new window
23.Davenport, Thomas H.、De long, David W.、Beers, Michael C.(1998)。Successful Knowledge Management Projects。Sloan Management Review，39(2)，43-57。  new window
24.Blackler, Frank(1995)。Knowledge, Knowledge Work and Organizations: An Overview and Interpretation。Organization Studies，16(6)，1021-1046。  new window
25.Williams, Larry J.、Hazer, John T.(1986)。Antecedents and consequences of satisfaction and commitment in turnover models: A reanalysis using latent variable structural equation methods。Journal of Applied Psychology，71(2)，219-231。  new window
26.Bagozzi, Richard P.、Yi, Youjae(1988)。On the Evaluation of Structural Equation Models。Journal of the Academy of Marketing Science，16(1)，74-94。  new window
27.Venkatraman, N.、Ramanujam, Vasudevan(1986)。Measurement of Business Performance in Strategy Research: A Comparison of Approaches。Academy of Management Review，11(4)，801-814。  new window
28.Delaney, John T.、Huselid, Mark A.(1996)。The impact of human resource management practices on perceptions of organizational performance。Academy of Management Journal，39(4)，949-969。  new window
29.Gold, Andrew H.、Malhotra, Arvind、Segars, Albert H.(2001)。Knowledge Management: An Organizational Capabilities Perspective。Journal of Management Information Systems，18(1)，185-214。  new window
30.Grant, Robert M.(1996)。Toward a knowledge-based theory of the firm。Strategic Management Journal，17(Suppl 2)，109-122。  new window
31.Alavi, Maryam、Leidner, Dorothy E.(2001)。Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues。Management Information Systems Quarterly，25(1)，107-136。  new window
32.Holsapple, C.、Joshi, K. D.(1997)。Knowledge Management: A Three-fold Framework。Kentucky Initiative for Knowledge Management Paper，13(140)，235-243。  new window
33.Ruppel, C. P.、Harrington, S. J.(2001)。Sharing Knowledge through Intranets: Astudyof Organisational Culture and Intranet Implementation。IEEE Transactions on Professional Communication，14(1)，37-52。  new window
34.Almedia, P.(1996)。Knowledge Sourcing by Foreign Multinationals Authentication Analysis in the U.S. Semiconductor Industry。Strategic Management Journal，17(8)，137-154。  new window
學位論文
1.魏子雲(1994)。壽險業務人員個人知覺及人格特質與績效間關係之探討(碩士論文)。中原大學。  延伸查詢new window
2.王念孟(2006)。運用結構方程模式探討領導型態、組織文化、組織承諾、組織學習、知識管理以及組織績效之關係--以保險金融產業為例(碩士論文)。國立東華大學，花蓮縣。  延伸查詢new window
3.張筱雯(2002)。知識管理與員工滿意度之個案研究--以中央健保局南區分局為例--(碩士論文)。國立成功大學。  延伸查詢new window
4.李文惠(2001)。資訊科技、知識管理、經營策略、人力資源控制與組織績效關係之研究--以台灣高科技產業為例(碩士論文)。國立成功大學。  延伸查詢new window
5.林雯雯(2001)。組織內部知識管理促動因素分析之研究(碩士論文)。國立中山大學。  延伸查詢new window
6.陳德成(1993)。壽險行銷人員之人格特質分析，0。  延伸查詢new window
7.孫嘉民(2006)。航空維修業之知識管理應用需求研究－以飛機修護知識架構為例，0。  延伸查詢new window
圖書
1.Choo, Chun Wei(1998)。The Knowing Organization。New York, NY：Oxford University Press。  new window
2.Guieford, J. P.(1965)。Fundamental statistics in phychology and education。N.Y：McGramn-Hill。  new window
3.Liebowitz, J.、Beckman, T.(1998)。Knowledge organizations: What every manager should know。Boca Raton：St. Lucie Press：CRC Press。  new window
4.Anderson, Arthur、The American Productivity and Quality Center(1996)。The Knowledge Management Assessment Tool: External Benchmarking Version。Chicago, IL：New York：The American Productivity and Quality Center：McGraw Hill。  new window
5.Hair, J. F.、Anderson, R. E.、Tatham, R. L.、Black, W. C.(1995)。Multivariate data analysis with readings。Upper Saddler River, NJ：Prentice-Hall。  new window
6.黃俊英(2001)。多變量分析。臺北：華泰文化事業有限公司。  延伸查詢new window
7.Burns, Tom、Stalker, George M.(1961)。The management of innovation。New York：Oxford University Press。  new window
8.O'Dell, Carla S.、Grayson, C. J., Jr.(1998)。If Only We Knew What We Know: The Transfer of Internal Knowledge and Best Practice。New York：Simon and Schuster。  new window
9.Nonaka, Ikujiro、Takeuchi, Hirotaka(1995)。The knowledge-creating company: How Japanese companies create the dynamics of innovation。Oxford University Press。  new window
10.Davenport, Thomas H.、Prusak, Laurence(1998)。Working Knowledge: How Organizations Manage What They Know。Harvard Business School Press。  new window
11.Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。  new window
12.Davenport, T. H.(1999)。Knowledge Management and the Broader Firm: Strategy, Advantage, and Performance。Knowledge Management Handbook。Boca Raton, FL。  new window
13.Kaplan, R. S.、Norton, D. P.(1992)。The Balance Scorecard。The Balance Scorecard。Boston, MA。  new window
 
 
 
 
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