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題名：Employee Perceptions of Knowledge Management and Department Performance after the Privatization of Taiwanese Telecom Corporations: An Empirical Study on HR Scorecard
書刊名：行政暨政策學報
作者：王明坤／黃國平 引用關係／陳宏惟
作者(外文)：Wang, Ming-kuen／Hwang Kevin P.／Chen, Hung-wei
出版日期：2007
卷期：45
頁次：頁115-146
主題關鍵詞：人力資源管理；平衡計分卡；知識管理；部門績效；Human resource management；The balanced scorecard；Knowledge management；Department performance
原始連結：連回原系統網址new window
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  • 共同引用共同引用:19
  • 點閱點閱:41
本研究主要針對臺灣電信民營化後利用平衡記分卡探討人力資源管理與知識管理活動；並探討如何利用人力資源與知識管理活動有效應用在組織的績效與對組織發展有利之情境。本研究以現行臺灣地區電信公司包含民營化後之中華電信長途行動公司、國際電信公司員工為探討對像，利用問卷方式收集資料總共發出250份問卷,回收有效問卷185 份，有效問卷回收率74％。 研究顯示：（1）組織之人力資源平衡記分卡之應用將會正面影響組織部門績效；（2）組織知識管理活動將正面影響部門績效；（3）組織之人力資源平衡記分卡與組織知識管理活動呈現具有顯著相關聯。尤其在組織變革的環境下，組織的人資部門對於產業員工如何衡量員工對組織績效，之有效做法應是使用人力資源平衡記分卡系統連結知識管理活動，這將使組織賦予更具有競爭力。
This study researches the human resource management and knowledge management activities of one of Taiwan's telecom companies and the Balanced Scorecard system. It, explores how to utilize human resource and knowledge management activities to transform business resources into tremendous performance and revenue.This study employes a designed questionnaire to collect information from 250 employees in a telecom company's Mobile Communications Group and International Group.185 valid questionnaires resulted in an effective response rate of 74%.
期刊論文
1.Corso, M.、Paolucci, E.(2001)。Fostering innovation and knowledge transfer in product development through information technology。International Journal of Technology Management，22(1-3)，126-148。  new window
2.Capon, N.、Farley, J. U.、Hoenig, S.(1990)。Determinants of financial performance: A meta-analysis。Management Science，36(10)，1143-1159。  new window
3.Schellenberg, D. A.、Ford, J. D.(1982)。Conceptual Issues of Linkage in the Assessment of Organizational Performance。The Academy of Management Review，7，49-58。  new window
4.Galbraith, Craig S.、Schendel, Dan(1983)。An Empirical Analysis of Strategy Types。Strategic Management Journal，4(2)，153-173。  new window
5.Huselid, M. A.、Jackson, S. E.、Schuler, R. S.(1997)。Technical and Strategic Human Resource Management Effectiveness as Determinants of Firm Performance。Academy of Management Journal，40(1)，171-188。  new window
6.Nonaka, Ikujiro(1991)。The Knowledge-Creating Company。Harvard Business Review，69(6)，96-104。  new window
7.Rogers, E. W.、Wright, P. M.(1998)。Measuring organizational performance in strategic human resource management: Problems, prospects, and performance information markets。Human Resource Management Review，8(3)，311-331。  new window
8.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research，18(1)，39-50。  new window
9.Quintas, Paul、Lefrere, Paul、Jones, Geoff(1997)。Knowledge Management: A Strategic Agenda。Long Range Planning，30(3)，385-391。  new window
10.Roberts, Mary Lou、Wortzel, Lawrence H.(1979)。New Life-Style Determinants of Women's Food Shopping Behavior。Journal of Marketing，43(3)，28-39。  new window
11.Prajogo, D. I.、Sohal, A. S.(2004)。The multidimensionality of TQM practices in determining quality and innovation performance--an empirical examination。Technovation，24(6)，443-453。  new window
12.Venkatraman, N.、Ramanujam, Vasudevan(1986)。Measurement of Business Performance in Strategy Research: A Comparison of Approaches。Academy of Management Review，11(4)，801-814。  new window
13.Soliman, F.、Spooner, K.(2000)。Strategies for implementing Knowledge Management: Role of Human Resources Management。Journal of Knowledge Management，4(4)，337-345。  new window
14.Dyer, L.、Reeves, T.(1995)。HR Strategies and Firm Performance: What Do We Know and Where We Need to Go?。The International Journal of Human Resource Management，656-670。  new window
15.Talisayon, Serafin D.(2002)。Knowledge and People。BusinessWorld，31(1)，12-13。  new window
16.Bird, A.、Beechler, S.(1994)。Links between Business Strategy and Human Resource Management Strategy in U.S.-based Japanese Subsidiaries: An Empirical Investigation。Journal of International Business Studies，1，23-46。  new window
17.Kassem, M. S.、Moursi, M. A.(1971)。Managerial Effectiveness。The Academy of Management Journal，14(3)，381-388。  new window
18.Carter, C.、Scarbrough, H.(2001)。Towards a Second Generation of KM? the People Management Challenge。Education & Training，43，215-224。  new window
19.Birchfield, R.(2001)。What It Takes to Become World Class and Why Kiwis Fail。New Zealand Management，48(10)，18-27。  new window
會議論文
1.Chen, W. S.(1998)。Academic Application of Information Management in Greater China, Hung Kang and Taiwan。0。  new window
2.Tan, D. C.、Liu, T. Y.、Tsai, M. C.(1999)。Categorization and Review of Knowledge Management References。0。623-636。  new window
研究報告
1.(Ernst、Young)(1997)。Executive Perspectives on Knowledge in the Organization。0。  new window
學位論文
1.溫金豐(1998)。人力資源系統構形與組織績效關係之研究：以高科技廠商為例，0。new window  延伸查詢new window
2.蔡正宏(1997)。ISO 9000品保制度認知之研究--以服務業為例(碩士論文)。國立中興大學，臺中。  延伸查詢new window
3.廖清祈(2004)。企業推動平衡計分卡過程之跨個案研究(碩士論文)。國立中正大學。  延伸查詢new window
4.周芸薇(2000)。「學習型組織」評鑑量表之建立(碩士論文)。國立中央大學，桃園。  延伸查詢new window
5.王世志(2002)。以平衡計分卡觀點作航運業經營策略與經營績效之關聯性研究(碩士論文)。國立海洋大學。  延伸查詢new window
6.陳明璋(2000)。平衡計分卡在中小企業的應用(碩士論文)。國立臺北大學。  延伸查詢new window
圖書
1.Ulrich, D.(1997)。Human resource champions: The next agenda for adding value to HR practice。Boston, MA：Harvard Business School Press。  new window
2.Bohlander, George W.、Sherman, Arthur W., Jr.、Snell, Scott(1998)。Managing Human Resources。Upper Saddle River, NJ：Southwestern Collegepub。  new window
3.Clark, Peter A,、Staunton, N.(1989)。Innovation in technology and organization。London：New York：Routledge。  new window
4.Kaplan, R. S.、Norton, D. P.(2001)。The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment。Boston, MA：Harvard Business School Publishing Corporation。  new window
5.Kaplan, Robert S.、Norton, David P.(2003)。Strategy Maps: Converting Intangible Assets into Tangible Outcomes。Harvard Business School Press。  new window
6.Robbins, Stephen P.(1990)。Organization Theory: Structure, Design, and Application。Prentice-Hall。  new window
7.Nonaka, Ikujiro、Takeuchi, Hirotaka(1995)。The knowledge-creating company: How Japanese companies create the dynamics of innovation。Oxford University Press。  new window
8.Kaplan, Robert S.、Norton, David P.(1996)。The Balanced Scorecard: Translating Strategy into Action。Boston：Harvard Business School Press。  new window
9.Guielford, J. P.(1965)。Psychometric Methods。Psychometric Methods。New York, NY。  new window
10.Pfeffer, J.(1994)。Competitive through People。New York, NY：Free Press。  new window
 
 
 
 
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