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題名：Enhancing Quality Tourist Experience in Macau World Heritage Site
書刊名：澳門研究
作者：Cheng, I-man／Wan, Yim-king
出版日期：2008
卷期：45
頁次：頁83-93
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:0
  • 點閱點閱:22
期刊論文
1.Bonn, M. A.、Joseph-Mathews, Sacha M.、Dai, Mo、Hayes, S.、Cave, J.(2007)。Heritage/cultural attraction atmospherics: creating the right environment for the Heritage/cultural visitor。Journal of Travel Research，45(3)，345-354。  new window
2.Poria, Y.、Butler, R.、Airey, D.(2001)。Clarifying Heritage Tourism。Annals of Tourism Research，28(4)，1047-1049。  new window
3.Chadee, D. D.、Mattsson, J.(1996)。An empirical assessment of customer satisfaction in tourism。The Service Industries Journal，16(3)，305-322。  new window
4.Frochot, I.、Hughes, H.(2000)。Histoqual: The development of a historic houses assessment scale。Tourism Management，21(2)，157-167。  new window
5.Cheng, I. M.(2007)。A comparative study of travel behavior of single and multi-destination travelers from mainland China in Macau。China Tourism Research，3(3/4)，449-477。  new window
6.Graef e, A. R.、Vaske, J. J.(1987)。A Framewor k f or Managing Quality in the Tourist Experience。Annals of Tourism Research，14，390-404。  new window
7.Laws, E.(1998)。Conceptualizing Visitor Satisfaction Management in Heritage Settings: an Exploratory Blueprinting Analysis of Leeds Castle, Kent。Tourism Management，19(6)，545-554。  new window
8.McCartney, G. J.(2005)。Casino as a Tourism Redevelopment Strategy: The Case of Macau。Journal of Macau Gaming Research Association，2，12-19。  new window
9.Kim, Hyounggon、Jamal, Tazim(2007)。Touristic quest for existential authenticity。Annals of Tourism Research，34(1)，181-201。  new window
10.Master, H.、Prideaux, B.(2000)。Culture and Vacation Satisfaction: A Study of Taiwanese Tourists in South East Queensland。Tourism Management，21(5)，445-449。  new window
11.de Rojas, C.、Camarero, C.(2008)。Visitors' experience, mood and satisfaction in a heritage context: Evidence from an interpretation center。Tourism Management，29(3)，525-537。  new window
12.Holbrook, Morris B.、Hirschman, Elizabeth C.(1982)。The experiential aspects of consumptions: consumer fantasies, feelings and fun。Journal of Consumer Research，9(2)，132-140。  new window
13.Otto, Julie E.、Ritchie, J. R. Brent(1996)。The service experience in Tourism。Tourism Management，17(3)，165-174。  new window
14.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing，49(4)，41-50。  new window
15.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing，64(1)，12-40。  new window
圖書
1.Timothy, D. J.、Boyd, S. W.(2003)。Heritage Tourism。Harlow, UK：Prentice-Hall。  new window
2.McIntosh, R. W.、Goeldner, C. R.(1984)。Tourism: Principles, Practices, Philosophies。New York：Wiley。  new window
3.Shackley, M.(2001)。Managing Sacred Sites。London：Continuum。  new window
4.Yale, P.(2001)。From Tourist Attractions to Heritage Tourism。Elm：Huntingdon。  new window
5.Oliver, R. L.(1997)。Satisfaction: A Behavioural Perspective on the Consumer。New York：Irwin McGraw-Hill。  new window
6.Fowler, P. J.、Fowler, Peter(1993)。Heritage and Tourism in the Global Village。London：Routledge。  new window
7.Pine, B. J. II、Gilmore, J. H.(1999)。The experience economy: Work is theatre and every business a state。Harvard Business School Press。  new window
其他
1.General Information，http://www.macautourism.gov.mo/english/info_en.phtml， 2007/05/21。  new window
2.Macau World Heritage，http://www.macauheritage.net/mherit/indexE.asp， 2007/02/08。  new window
圖書論文
1.Black, G.(2001)。Whats, Whys. Whos of Concept Design。Quality Issues in Heritage Visitor Attractions。Oxford：Butterworth-Heinemann。  new window
2.Burnett, K. A.(2001)。Heritage, Authenticity. History。Quality Issues in Heritage Visitor Attractions。Oxford：Butterworth-Heinemann。  new window
3.Deery , M. A.、Jago, L. K.(2001)。Managi ng Human Resources。Quality Issues in Heritage Visitor Attractions。Oxford：Butterworth-Heinemann。  new window
4.Frochot, I.(2001)。Measurement of Service Quality。Quality Issues in Heritage Visitor Attractions。Oxford：Butterworth-Heinemann。  new window
5.Huh, J.、Uysal, M.(2003)。Satisfaction with Cultural / Heritage Sites: Virginia Historic Triangle。Current issues and development in hospitality and tourism satisfaction。Binghamton：New York：The Haworth Hospitality Press：The Haworth Hospitality Press。  new window
6.Johns, N.、Hoseason, J.(2001)。The Future: Whi ch Way for Heritage Visitors Attractions。Quality Issues in Heritage Visitor Attractions。Oxford：Butterworth-Heinemann。  new window
7.Page, S.(1997)。Urban Tourism: Analyzing and Evaluating the Tourist Experience。The Touri st Experience: A New Introduction。London：Cassell。  new window
8.Zeppel. H.、Hall, C. M.(1992)。Arts and Heritage Tourism in Special Interest Tourism。Special Interest Tourism。New York：Wiley。  new window
9.Jago, L. K.、Deery, M. A.(2001)。Managing volunteers。Quality issues in heritage visitor attractions。Butterworth-Heinemann。  new window
 
 
 
 
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