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題名:物業管理外部案場績效評估系統之研究
書刊名:物業管理學報
作者:潘乃欣劉家浩
作者(外文):Pan, Nai-hsinLiu, Chia-hao
出版日期:2010
卷期:1:2
頁次:頁1-14
主題關鍵詞:物業管理平衡計分卡分析網路程序法模糊理論Property managementBSCANPFuzzy
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:8
  • 點閱點閱:9
行政院於民國93年11通過《服務業發展綱領與行動方案》,期望培育物業管理服務業及關聯產業人才約6萬人,五年內將產值由650億元提升至1000億元。而哈佛商業評論中指出,在金融危機所造成的經濟大蕭條,企業因應之道可利用帄衡計分卡作策略監控。帄衡計分卡可將企業策略具體化,同時強調財務與非財務面的績效衡量與兩者間的帄衡。有鑑於此,本研究針對國內物管公司建立績效評核系統,因物管公司之行業特性,除針對帄衡計分卡模型外,另加入案場績效評估模型,由兩部份模型整合為本研究成果之績效評估系統。而過去所採用的關鍵績效衡量指標係擷取自相關產業之營建業,故本研究在指標擷取上係以國外物業管理產業為基礎,並透過後續多次專家訪談期盼找出更適用於國內物業管理公司之評估指標。而在另一部份的案場績效評估模型上,本研究則是直接採取專家訪談的方式得出其績效評估指標,再將兩部份指標藉由分析網路程序法(Analytic Network Process;ANP)配合其所需之問卷訪談來決定指標在各別模型之權重,並導入模糊邏輯(Fuzzy)的概念,針對其績效進行模糊綜合評判,以衡量評定出該公司之績效。本研究期望藉由此績效評估系統使國內物業管理產業得以對其公司進行績效監控,進而達到輔助決策與提高競爭力之目的。
Therefore, “Property management business” bound to improve the operational performance to survive. Harvard Business Review(HBR)mentioned that the enterprise could apply Balanced Scored card(BSC)to monitor the performance during the economical depressed. In the past, the performance evaluating put too much emphasis on the financial performance, but BSC specifies the strategies of the organization and simultaneously stresses the balance of the performance of financial and non-financial. Based on the above, the research builds a performance evaluation system of “Property management business”. Furthermore, based on the features of property management business, we have not only built an internal performance evaluating module, but also built an external on-site performance evaluating module, and integrated the two modules into a complete performance evaluation system. This research has chosen a more suitable KPI based on the Taiwan’s property’s characteristics from many expert interviews. The indicator weight was decided by the Analysis Network Processing(ANP)and the questionnaires filled out by the experts. The researcher has also built a friendly user interface to make the proprietors and the superintendents’ use easily. In this system, the users evaluate the performance using FUZZY algorithms comprehensively, and calculated a precise grade of performance. After completing the performance evaluation system, we applied it to a case property management company in Taiwan and confirmed the availability. We expect that property management companies in Taiwan can apply this performance evaluation system to monitor their operating performances, contribute to the decision-making and advance the competition power.
期刊論文
1.Meyer, C.(1994)。Measuring Corporate Performance。Harvard Business Review。  new window
2.Waal, A. A.(2003)。The future of the balanced scorecard: An interview with Professor Dr Robert S. Kaplan。Measuring Business Excellence,7(1),6-30。  new window
3.簡茂發、劉湘川(19920100)。模糊綜合評判法及其在教學觀摩評鑑上之應用。測驗年刊,39,269-283。new window  延伸查詢new window
4.Norreklit, H.(2000)。The balance on the balanced scorecard: A critical analysis of some of its assumptions。Management Accounting Research,11(1),65-88。  new window
5.Venkatraman, N.、Ramanujam, Vasudevan(1986)。Measurement of Business Performance in Strategy Research: A Comparison of Approaches。Academy of Management Review,11(4),801-814。  new window
會議論文
1.Sarkis, J.、Nehman, G.、Priest, J.(1996)。A systematic evaluation model for environmentally conscious business practices and strategy。IEEE International Symposium on Electronics and the Environment,281-286。  new window
學位論文
1.林錫勳(2002)。台灣與大陸物業管理產業結構分析--兼論跨國物業管理公司之進入策略(碩士論文)。國立臺灣大學。  延伸查詢new window
2.洪維志(2003)。公寓大廈管理維護公司績效評估項目之研究(碩士論文)。中華大學,新竹市。  延伸查詢new window
3.陳哲昌(2002)。最適防災社區管理組織之研究:以山坡地社區為例(碩士論文)。華梵大學。  延伸查詢new window
4.許迪威(2003)。建設公司BSC績效評估模式之研究-應用ANP/FUZZY法(碩士論文)。國立臺灣科技大學。  延伸查詢new window
5.陳淑珍(2004)。應用模糊綜合評判於發展網路教師評鑑系統之研究(碩士論文)。臺中健康暨管理學院。  延伸查詢new window
圖書
1.Eccles, Robert G.、高翠霜(2000)。哈佛商業評論--績效評估--績效評估宣言。天下遠見。  延伸查詢new window
2.吳萬鐸、吳萬釗(1993)。模糊(Fuzzy)數學與計算機應用。臺北:儒林圖書有限公司。  延伸查詢new window
3.闕頌廉(2001)。應用模糊數學。臺北:科技圖書出版社。  延伸查詢new window
4.丁志遠(2003)。績效管理。臺北:揚智文化事業股份有限公司。  延伸查詢new window
圖書論文
1.許士軍(2000)。走向創新時代的組織績效評估。績效評估。台北:天下文化。  延伸查詢new window
 
 
 
 
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